Minimum Qualifications Bachelor's degree and 8 years of energy industry experience, or equivalent combination of education and experience 8 years of experience in a customer facing role, such as sales, sales support, customer service, or account management experience, with an emphasis on outbound customer interactions Demonstrated ability to effectively build and maintain relationships with customers and prospects High proficiency in Outlook, Word, Excel, and PowerPoint Exceptional written and oral communication skills applied in a fast-paced team environment, maintaining rapport with colleagues, channel partners and customers Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making Demonstrated ability to balance multiple priorities with a strong focus on results and customer needs Ability to maintain confidentiality of all information Preferred Qualifications Experience in outside sales, sales support, or customer support for an eCommerce or SaaS platform Experience in go-to-market strategy and or supporting sales efforts for new products Respond to and resolve prospective customer inquiries and concerns through chat, email, and phone channels by identifying and classifying issues, coordinating with internal pricing, technology, and operations teams and third party energy suppliers, and tracking resolution through CRM and service systems.