Plattsburgh, NY30+ days ago
The Customer Insights Analyst plays a key role in advancing Parts Town's Voice of the Customer (VoC) program by transforming customer feedback and operational data into actionable insights that improve the customer experience and inform business decisions. You have hands-on experience configuring and managing customer feedback platforms (such as Qualtrics, Medallia, Sprinklr, Zendesk, CustomerGauge, or similar), including survey setup, dashboard development, and workflow or automation features.