Drive operational effectiveness and customer satisfaction by optimizing passenger-handling processes, supporting on-time performance, leading service disruption recovery efforts, and partnering with internal stakeholders and external partners to resolve service issues and support facility needs. Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak.