5+ years of experience in business operations, HR, or office management in a professional services settingProven experience using BI software to track and analyze performance dataTech-savvy and data-driven mindset towards operationsPeople management and coaching skills Familiarity with HR systems and Learning Management Systems (LMS) for employee trainingStrong organizational skills, attention to detail, and project management expertiseLean Six Sigma certification (Green Belt or higher strongly preferred)Strong communication and leadership skillsProficiency in Microsoft Office and workflow documentation toolsPMI/PMP Certification preferredPreferred SkillsExperience in a law, accounting, consulting, architecture, medical firm, or software companyExperience with customizing reports using BI software to measure and manage business and team performance and identify areas for process/performance improvementExperience building or customizing training content in platforms like iSolved, TalentLMS, or similar systemsUnderstanding of financial and operational performance reportingBenefitsCompetitive salary based on experienceHealth, dental, and vision insurancePaid time off and holidaysEngaged, collaborative, and mission-focused team culture About Us:Join our team at York Law Firm and be a part of a professional services team that advocates for elder abuse and wrongful death victims and their families to ensure justice and accountability for our elders and their families. Monitor and improve business and team performance through the development of dashboards, data visibility of KPIs, and regular performance reporting using BI software (e.g., Power BI, Excel dashboards)Oversee vendor contracts, service agreements, and invoice processingImplement Lean Six Sigma and operational efficiency initiativesOversee the design, implementation, and management of training programs and materials for employees across departments using a Learning Management System (LMS)Collaborate with stakeholders to identify training needs and track completion and effectiveness of training modulesMaintain compliance with training and HR recordkeeping requirementsLead cross-functional projects that improve workflow, communication, and productivityTrack and report on project milestones, deadlines, and resource allocationOversee AI Integration and Innovation:Identify opportunities for AI, innovation, guardrails, and technology adoption to streamline operations and enhance service delivery.