Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients' wants, needs and preferences, Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care, Contributes as a member of a clinical team accountable for a patient's physical and mental health care needs including prevention, wellness, acute care and chronic care, Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services, Contributes to offering patients the ability to access services with shorter waiting times, "after hours" care, 24/7 electronic or telephone access and communication through health IT, Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health. Answers patient calls with accuracy and properly document patient needs, Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments, Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments, Registration including eligibility, demographics and Medicare and third party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately, Dispositions patient within designated timeline.