The position serves as a primary point of contact for Help Desk requests and is responsible for end-user support, device deployment, account and application access, mobile-device support, technology purchasing, equipment lifecycle coordination, and first-line support for key business and field systems. Provide first-line support for Outlook and email, Microsoft Teams, SharePoint and OneDrive, Microsoft 365 applications, password resets and account access, MFA and Microsoft Authenticator, shared mailboxes and distribution groups, and basic user permissions and licensing.