5 60 months experience creating test plans and test cases and working with users on User Acceptance Testing 6 Salesforce Certified Business Analyst or Salesforce Administrator / Developer certifications 7 Bachelor's degree in business intelligence, information science, criminal justice, health science, computer science, mathematics, or public/business administration. 2 84 months experience in creating and maintaining software development artifacts for communication of requirements, including end user documentation, specifically business cases, business requirements documents (BRDs), use cases, report mockups, wire frames, and flow diagrams.