Successful team members can effectively solve problems and address issues across multiple functional groups (e.g., Marketing, Legal, Regulatory, Customer Care, Channel Management, Transaction Processing, Billing, IT, Credit/Collections, Online, Telephony, Third Party Partners, Database Operations). Additional Knowledge, Skills, and Abilities: Gather, analyze, and document business requirements and operational process flows related to Billing and Transaction Management functions, including billing, invoicing, enrollments, distributor transactions, exception management, and related system/process improvements.