This role manages Training & Development Specialists and partners closely with Customer Care Operations, Quality, Workforce Management, Support Readiness, Compliance, and other business partners to plan, deliver, and continuously improve onboarding, continuing education, systems training, AI-enabled learning initiatives, and change-readiness support. The Manager, Customer Care Training leads the Customer Care training function, including new hire onboarding, ongoing learning, training content, readiness support, and adoption of approved learning technologies.