Essential Duties: · Maintain billable hours expectations · Participate in the Ellie clinic manager meetings which includes reviewing clinic KPIs and clinic accounts receivable (client & insurance) · Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources · Troubleshoot issues with Clinic Director and Biller in relation to systems such as Valant, Teams, Outlook, credentialing and Billing · Collaborate with clinic director to support clinic in positive culture building (celebrations, anniversaries, community activities/events, team building activities, etc.) · Monitor clinic capacity and practice patterns in support of the clinic director in hiring to meet FTE staffing requirements (office space and client waitlist) · Partner with clinic director to monitor clinic staffing (Caseloads, hiring, office space and waitlists) · Increase avg appointments per patient by working on strategies with staff · Coordinate with clinic director to support the hiring process; this includes screening, interviewing, and onboarding processes · Coordinate office supply orders for clinic (ordering and monitoring) · Co-facilitate clinic meetings and facilitate consultation groups, supervision and including documentation via Valant · Collaborate with clinic director to maintain organizational policies and procedures · Audit documentation for clinic in Valant to ensure compliance and compliance. · Serve as back-up for CD when they are out of the office · Additional duties as assigned Qualifications: · Master’s degree or higher in a mental health discipline · Active clinical license in state of PA (LCSW, LPC and LMFT) for a minimum of 4.5 years and experience as a clinical supervisor.