Vice President of Operations Search ConnectionsVice President of OperationsKansas City, MO$186,000–$228,000 / yearFull timeWork closely with finance and technology to improve product operations and gross margins and manage an expense budget to company’s expected variance each month. Research, analyze, validate and document effectiveness of existing operational business processes and develop strategies for meeting Company goals and objectives.
NewOperations Manager Amazon.com Services LLCOperations ManagerLiberty, MOTo achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door.
NewDirector Clinical Operations - Radiology University of Kansas Health SystemDirector Clinical Operations - RadiologyKansas City, KSThe Director, Radiology Clinical Operations, provides leadership and direction to staff within assigned Radiology Departments to provide world class imaging services. Provides leadership related to quality improvement and performance improvement efforts within areas of responsibility and promotes positive, collegial relationships among all staff within all areas of Radiology.
NewOperations Technician I Weekend Overnight Shift WaterOneOperations Technician I Weekend Overnight ShiftKansas City, KS$26.83–$36.89 / hourEmployees in this position may also occasionally perform field assignments in poor weather and driving conditions and deal with other hazards of field work such as working at varying heights up to 15 feet above the floor and tolerate noise levels that are generally minimal but may be excessive for brief periods of time (hearing protection is provided). Employees must be able to position him/herself to help install, inspect, remove, or repair various items, and position themselves to stoop, kneel, or crouch, move through elevators, stairways, ramps and rough terrain, and move from one location to another.
Inside Sales Manager Recruiting ModuleInside Sales ManagerNorth Kansas City, MO$55,000–$80,000 / yearThis position plays a key leadership role in overseeing daily sales operations, coaching and developing team members, resolving customer issues, and identifying opportunities to improve efficiency and results. As we continue to grow and support our customers' evolving needs, we are seeking an experienced Inside Sales Manager to lead our Inside Sales team and help drive exceptional customer service, operational performance, and business growth.
NewTax Manager - Business Tax Services KPMGTax Manager - Business Tax ServicesKansas City, MO$107,160–$226,320 / yearLicensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
Pharmacy Manager CVS HealthPharmacy ManagerGladstone, MO$65–$85Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step in the patient care journey. Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues.
Accounting Manager JobotAccounting ManagerLenexa, KSRemote$125,000–$140,000 / yearThe Accounting Manager will lead day-to-day accounting and close activities in a fast-paced manufacturing and construction environment, ensuring accurate financial reporting, strong cost and inventory controls, and scalable processes to support growth. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewSite EHS Manager III Amazon.com Services LLCSite EHS Manager IIIKansas City, KSYou'll partner with Operations leadership to weave safety into the fabric of our daily operations, using data-driven insights to create innovative solutions that reduce risk and enhance productivity. Working at the intersection of operations and safety, you'll shape the future of workplace health while delivering real-time solutions that protect our most valuable asset: our people.
Taco Bell Assistant Manager Taco BellTaco Bell Assistant ManagerBasehor, KS$17–$18.50The Assistant General Manager (AGM) plays a pivotal role in daily restaurant operations, supporting the General Manager (GM) by providing the leadership necessary to ensure smooth operations, optimal efficiency, and exceptional results. Training & Development: Play an active role in training and developing individuals interested in leadership roles, assisting in the creation of development plans, and providing constructive feedback.
Dialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNKansas City, KSAs the facility leader, you will be part of a close-knit, collaborative team responsible for delivering unique care plans and providing dialysis treatment to patients facing end stage renal disease or chronic kidney disease. We have a diverse range of employee resource groups (ERGs) to encourage employees with similar interests, goals, social and cultural backgrounds, or experiences to come together for professional and personal development, discussion, activities, and peer support.
NewManager, Global Mobility Services - Expatriate Tax KPMGManager, Global Mobility Services - Expatriate TaxKansas City, MOLicensed CPA, JD/LLM, or Enrolled Agent, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
NewCancer Care Pharmacy Clinical Manager University of Kansas Health SystemCancer Care Pharmacy Clinical ManagerWestwood, KSIdentifies opportunities and needs for new or enhanced pharmacy services to support the mission of the organization and leads organizational and departmental performance improvement efforts to strengthen existing systems, processes, policies and procedures by introducing new ideas that lead to improved pharmaceutical care in clinical areas and in the pharmacy department as a whole. Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects.
NewMicrosoft Dynamics GP Developer Kforce Inc.Microsoft Dynamics GP DeveloperLenexa, KSRemote$60–$70Overview: The Microsoft Dynamics GP Developer is responsible for designing, developing, maintaining, and supporting enhancements and integrations for the Microsoft Dynamics Great Plains ERP system. Write and optimize complex SQL queries, stored procedures, functions, and triggers; Develop custom reports and dashboards using SQL Server Reporting Services (SSRS) and SmartList Builder.
NewManager Division Green Bay Packaging IncManager DivisionRiverside, MOStarted in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. The Division Manager leads and oversees manufacturing operations, ensuring safety, quality, and productivity while providing strategic direction, coaching, and accountability for on-site leaders and employees.
NewSenior Manager, Pass‑Through Taxation KPMGSenior Manager, Pass‑Through TaxationKansas City, MO$153,425–$332,695 / yearBachelor's degree from an accredited college/university; Licensed CPA, JD/LLM or EA, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
NewManager or Senior Manager, Tax, Family Office KPMGManager or Senior Manager, Tax, Family OfficeKansas City, MOBachelor's degree from an accredited college/university; Licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Direct tax compliance and consulting services for multi-generational family and private-equity backed businesses through to owner-managed and fast-growing start-ups; provide analyses of financial, gift, estate, and income tax issues for ultra-high net-worth individuals and families.
NewManager or Senior Manager - Renewable Energy Credits (AMCS) KPMGManager or Senior Manager - Renewable Energy Credits (AMCS)Kansas City, MO$105,640–$223,100 / yearResponsibilities: Develop and provide technical expertise in federal Inflation Reduction Act (“IRA”) tax credits, including but not limited to, the full lifecycle of technical issues related to Investment Tax Credits (48/48E), Production Tax Credits (45/45Y), Clean Hydrogen (45V), Carbon Capture (45Q), Clean Fuels (45Z), Advanced Manufacturing (45X), and other credits introduced or modified under the IRA, as well as beginning of construction, placed-in-service, and tax fixed asset capitalization determinations and planning. Additional Qualifications for Senior Manager: Minimum eight years of recent experience in a public accounting firm, law firm, engineering firm, or other federal taxation experience; experience with renewable or energy-related tax credits required; preferred qualifications include federal tax planning with three years of relevant experience with IRA tax credits within a public accounting firm, law firm, engineering firm, or other federal tax function.
NewManager or Senior Manager, Research and Development Tax Credits KPMGManager or Senior Manager, Research and Development Tax CreditsKansas City, MOLicensed CPA, JD/LLM or completion of an advanced degree or professional certification/designation including: MBA (Masters of Business Administration), MCM (Masters of Construction Management), PHDE (PhD of Economics), PHE (Doctor of Engineering), ME (Masters of Engineering), MSRE (Masters of Science-Real Estate), AIA (Member, Amer Inst of Architects), Enrolled Agent, LEED (Leadership, Energy & Environmental Design) Certification, PE (Professional Engineer), or SIX SGMA (Six Sigma) Certification, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
NewTax Senior Associate, Asset Management KPMGTax Senior Associate, Asset ManagementKansas City, MO$81,130–$164,565 / yearWork with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
NewTax Senior Associate, Asset Management (Remote Option) KPMGTax Senior Associate, Asset Management (Remote Option)Kansas City, MORemote$81,130–$164,565 / yearWork with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
Manager in Training Waterway CarwashManager in TrainingBelton, MO$54,167–$68,667Physical Requirements: Environmental – will work outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Maintain a safe, clean, and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, entrance to tunnel, and customer waiting areas.
Manager Waterway CarwashManagerLeawood, KS$54,167–$68,667Physical Requirements: Environmental – will work outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Maintain a safe, clean, and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, entrance to tunnel, and customer waiting areas.
Carwash Manager Waterway CarwashCarwash ManagerKansas City, MO$54,167–$68,667Physical Requirements: Environmental – will work outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Maintain a safe, clean, and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, entrance to tunnel, and customer waiting areas.
Store Manager in Training Waterway CarwashStore Manager in TrainingEdwardsville, KS$54,167–$68,667Physical Requirements: Environmental – will work outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Maintain a safe, clean, and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, entrance to tunnel, and customer waiting areas.
Store Manager Waterway CarwashStore ManagerBelton, MO$54,167–$68,667Physical Requirements: Environmental – will work outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise. Maintain a safe, clean, and organized environment to ensure a positive visit for every customer including but not limited to: Outside areas: gas pump islands, payment terminal, entrance to tunnel, and customer waiting areas.
Business Operations Manager Warehouse QuoteBusiness Operations ManagerKansas City, MOWe do this by investing in leadership and development efforts, supporting each other, having open and honest conversations, empowering everyone to take ownership of the things that are important to them, group charitable events, and, among other things, planned/impromptu company outings. We do this by partnering with the best 3PL warehouses in North America and providing the crucial communication and visibility needed for our customer and warehouse partners to be successful.
NewBusiness Operations Manager T-MobileBusiness Operations ManagerOverland Park, KansasBe critical liaison for business initiatives focused on enhancing sales and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and reporting for leadership. This role is responsible for maintaining relationships with T-Mobile Fiber partners and providing operational support to ensure growth, revenue and/or customer experience objectives are met.
Business Operations Manager TreviPayBusiness Operations ManagerOverland Park, KSWe specialize in payment and credit management for Government to Business (G2B) companies across the globe, setting the stage for the future of omni-channel G2B payments by extending terms, handling invoicing and managing collections. Both roles share accountability for customer support coordination and expense tracking, with the Manager role handling day-to-day execution and the Director role providing review and approval.
NewBusiness Operations Analyst CBRE Group IncBusiness Operations AnalystKansas City, MODallas - Texas - United States of America, Houston - Texas - United States of America, Kansas City - Kansas - United States of America, Kansas City - Missouri - United States of America, Phoenix - Arizona - United States of America. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success.
Business Operations Control Analyst Americo Financial Life and AnnuityBusiness Operations Control AnalystKansas City, MOThe ability to independently perform the following in Microsoft Excel: sort/filter data, use basic formulas, prepare and organize information for review or reporting, VLOOKUP/XLOOKUP, and data validation. This individual contributor position reduces risk, regulatory fines, possible litigation and reputation risks through Operations audits, projects, and oversight.
Periop/ Proc Business Operations Project Manager The University of Kansas Health SystemPeriop/ Proc Business Operations Project ManagerLenexa, KSPosition Summary / Career Interest: The Business Operations Project Manager leads strategic and operational initiatives that improve patient access, capacity, throughput, operational efficiency, financial performance, and service line growth across clinical and procedural areas. The position partners with operational, clinical, technical, and administrative leaders to drive process improvement, support organizational priorities, and deliver measurable operational outcomes.
NewBusiness Operations Manager T-Mobile US IncBusiness Operations ManagerOverland Park, KS$84,800–$152,900 / yearBe critical liaison for business initiatives focused on enhancing sales and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and reporting for leadership. This role is responsible for maintaining relationships with T-Mobile Fiber partners and providing operational support to ensure growth, revenue and/or customer experience objectives are met.
NewSr. Business Process Manager, TFB Revenue Operations T-Mobile US IncSr. Business Process Manager, TFB Revenue OperationsOverland Park, KS$84,100–$151,700 / yearSeeks out opportunities for increased system and process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
Business Analyst II - Bank Operations Commerce Bancshares IncBusiness Analyst II - Bank OperationsKansas City, MO$72,500–$85,000 / yearThis compensation range is for the Business Analyst II - Bank Operations job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. This role serves as a liaison between business and technical stakeholders, translating business needs into actionable requirements and solution designs that improve efficiency, scalability, and customer experience.
Operations Business Unit Lead Colgate-Palmolive CoOperations Business Unit LeadTonganoxie, KS$64,000–$87,500 / yearAs the US #1 Veterinarian recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health. Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging.
Operations Business Unit Lead (Tonganoxie, KS, US) Colgate-Palmolive CompanyOperations Business Unit Lead (Tonganoxie, KS, US)Tonganoxie, KS$64,000–$87,500 / yearAs the US #1 Veterinarian recommended pet food brand, knowledge is our first ingredient with 220+ veterinarians, PhD nutritionists and food scientists working to develop breakthrough innovations in pet health. Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureMO$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Business Operations Coordinator, UMKC's Innovation Center - KC SourceLink University of MissouriBusiness Operations Coordinator, UMKC's Innovation Center - KC SourceLinkKansas City, MO$19.25–$26.50 / hourCoordinate facility operations including maintenance requests, deliveries, mail services, room setup, and break room upkeep; serve as the primary liaison with building management, vendors, and tenant groups. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.
Legal Operations Analyst Commerce Bancshares IncLegal Operations AnalystKansas City, MO$30.55–$35.80 / hourThis compensation range is for the Legal Operations Analyst job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. Demonstrated ability to work independently with limited supervision, apply critical thinking and exercise sound judgment and proactively identify and address operational needs.
Manager, Sales Operations & Excellence Black & Veatch Holding CoManager, Sales Operations & ExcellenceOverland Park, KSThe Manager partners closely with sales leadership and cross‑functional teams to translate enterprise strategy into well‑governed processes, operating rhythms, incentives reinforcement, and data‑driven insights. This role operates as a peer to other Sales Operations & Excellence Managers, each owning distinct but complementary domains, and leads individual contributors responsible for execution, adoption, reinforcement, and insight delivery.
Card Operations Analyst Lead Financial Group IncCard Operations AnalystMO$105,000–$125,000 / yearGuided by a team of entrepreneurs and technologists with decades of experience navigating intricate banking and payments regulations, Lead blends regulatory and technological expertise to help our fintech partners scale their operations with compliance and creativity. This role supports daily processing, reconciliation, compliance, reporting, and process improvement for card-related operations, working closely with Card Program Managers, vendors, and network partners.
Manager, Sales Operations & Excellence - Process & Systems Black & Veatch Holding CoManager, Sales Operations & Excellence - Process & SystemsOverland Park, KSCoordinate communications across Enterprise Sales, Marketing, and Strategic Account teams to reduce noise, avoid duplication, and ensure sellers receive coherent, prioritized messaging that clearly articulates the personal value sellers gain from our continuous improvement efforts. The Manager leads specialists and generalists who provide on‑demand seller support, maintain the Sales Playbook and process documentation, support User Acceptance Testing (UAT), and enable effective rollout of approved process and system changes.
NewOperations Systems Analyst Sysco CorpOperations Systems AnalystOlathe, KSAbility to add, subtract, multiply, and divide into all units of measure; compute rate, ratio, and percent; uses whole numbers, common fractions, and decimals; demonstrates a general understanding of financial terminology and concepts. Additional responsibilities include, but are not limited to, validating the data produced and performing statistical analysis for the Operations Department Management and may also include providing management and direction to slotting staff.
Remote Operations Center OT Security Analyst Black & Veatch Holding CoRemote Operations Center OT Security AnalystOverland Park, KSRemotePlans and prioritizes assigned work to meet operational requirements and contractual commitments; provides timely status updates and communicates risks, issues, and dependencies to the ROC Manager and relevant stakeholders. Black & Veatch's Strategic Advisory & Lifecycle Resiliency Services are an integrated portfolio of strategic consulting and operation resiliency services that apply across the client's entire investment-to-operations lifecycle commitments.
Manager, Data Operations (Data Engineering) TriWest Healthcare AllianceManager, Data Operations (Data Engineering)Kansas City, MORemoteFull timeTechnical Skills: In-depth knowledge of all application functionality, security, development, and system administration; knowledge of relevant technology, tools and middleware; proficient change agent; knowledge of the agile methodology and software maintenance and support. The manager serves as a bridge between data engineering, analytics, and business stakeholders to ensure timely, high-quality data delivery for operational and strategic needs.
Mailroom Operations Associate Manager SS&CMailroom Operations Associate ManagerKansas City, MissouriThe Mail Center at SS&C Technologies plays a critical role in supporting daily business operations by ensuring the accurate, timely, and secure handling of incoming and outgoing mail and packages. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Wealth Management Operations Analyst Insight Performance IncWealth Management Operations AnalystOverland Park, KSOneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington. Reporting, Monitoring & Performance Metrics · Produce, maintain, and distribute regular operational reports (daily, weekly, monthly) on key metrics such as throughput, error rates, ticket backlog, and SLA adherence.
Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation ManagerKansas City, MO$144,000–$241,000 / year4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms. Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms.
Operations Analyst NCM AssociatesOperations AnalystKansas City, MissouriLead Quarterly ELT/SLT Goal Tracking: design and implement measurement systems to accurately assess completion rates and progress; collaborate with stakeholders to brainstorm, evaluate, and integrate new data sources to strengthen goal visibility and accountability; work with leadership to identify new measures that accurately reflect targeted outcomes. This role directly supports the Chief Operating Officer (COO) by designing, developing, maintaining, and continuously improving operational reporting, scorecards, dashboards, and measurement systems that drive data-informed decision-making.