Sales Operations Director Brains Workgroup, Inc.Sales Operations DirectorDeer Park, NY$200,000–$240,000 / yearFull timep tabindex="0">One of our clients, a major electronics manufacturer is looking for a talented . Hybrid commute - 4 days onsite, 1 day remote per week.
Lead Legal Operations Manager PlaidLead Legal Operations ManagerNew York, NY$190,080–$237,600 / yearTake what we’ve already built with tools like Claude for Legal and Harvey and drive us into the next phase: deeper integration into day-to-day workflows; broader rollout to more use cases (contracting, research, knowledge management, intake, drafting); and measurable productivity gains. Sharpen our point of view on where AI delivers the most leverage, set the guardrails and quality bar for how the team uses these tools, partner closely with Business Operations on Plaid-wide end-to-end integrations, and make sure our tech investments are actually paying off.
NewManager, HR & Talent Operations - Fashion Apparel JobotManager, HR & Talent Operations - Fashion ApparelNew York, NY$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Lead HR for a dynamic NYC office where you’ll shape culture, drive employee experience, and enjoy competitive pay, great benefits, and real room to grow!
NewProduct Operations Manager, Implementation Vaco LLCProduct Operations Manager, ImplementationNew York, NY$150,000–$200,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
NewManager SaaS Operations Vaco LLCManager SaaS OperationsNew York, NY$50–$80Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. You’ll play a pivotal role in building a centralized system of record for enterprise software, partnering closely with IT, Security, Finance, Legal, and other stakeholders to create a scalable and efficient SaaS environment that supports company growth.
NewProduct Operations Manager - Customer Success Vaco LLCProduct Operations Manager - Customer SuccessNew York, NY$160,000–$200,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. About the role: Our client, a fast-growing SaaS/AI company, is looking for a versatile operator who can help scale a rapidly growing product line while supporting both strategic initiatives and day?to?day execution.
Senior Staffing & Operations Manager TeneoSenior Staffing & Operations ManagerNew York, NY$100,000–$200,000 / yearOur full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance and ESG. As Senior Staffing & Operations Manager, you will drive how teams are deployed across accounts — ensuring the right talent is aligned to the highest-priority work while optimizing utilization, team performance, and overall business efficiency.
NewSenior Manager, Marketing and Operations CriblSenior Manager, Marketing and OperationsNew York, NY$145,000–$228,000 / yearThe role is designed for a leader who can step into day-to-day operational work where needed, while also building the team’s capabilities across campaign operations, lifecycle/routing, reporting, data hygiene, attribution, and workflow automation. The right candidate will help shift Marketing Operations from a primarily reactive support model to a more proactive operating partner by improving how work is prioritized, documented, scaled, and supported across the organization.
NewOperations Manager MV TransportationOperations ManagerWhite Plains, NY$89,000–$105,000Sufficient technical and hands-on expertise of operating and scheduling software to effectively manage the reservations, scheduling and dispatch functions; Experience in emergency planning protocols; Must be able to work independently and have strong written and verbal skills. Responsibilities: MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans.
NewVice President, Digital Asset Operations BNYVice President, Digital Asset OperationsNew York, NY$69,000–$160,000This role provides senior operational leadership for institutional digital asset custody and transaction processing, operating within a broader Digital Asset Operations function that spans multiple products and platforms. Driving operational excellence by identifying risks, inefficiencies, and control gaps, and partnering with Technology, Risk & Control, Compliance, and Product teams to implement sustainable solutions.
Global Cards Solutions Specialist II - Operations United Nations Federal Credit UnionGlobal Cards Solutions Specialist II - OperationsNew York, NY$62,290 / yearUphold UNFCU’s mission, core values, and guiding principles by consistently demonstrating service excellence and delivering an exceptional experience to members and colleagues, regardless of role or seniority. Review chargeback and arbitration documentation for card fraud cases, determine appropriate action, and collaborate with the Accounting Department to reconcile fraud and dispute accounts.
Music Content Operations Manager II BC ForwardMusic Content Operations Manager IINew York, NYFull timeThe ideal candidate will have strong experience in operations, data management, ownership research, and process automation and a proven ability to improve data accuracy, optimize workflows, and support partner operations. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
NewManager, Market Logistics Operations Sunbelt RentalsManager, Market Logistics OperationsIslip, NY$98,532–$135,481.50 / yearAnalyzes various reporting such as monthly efficiency trends for transportation and service, daily productivity, Sunbelt Promise, outside hauler spend, delivery and pickup revenue, vehicle repair and labor utilization. Establishes outstanding rapport with Market Sales and Operations teams to keep an open line of communication regarding service and delivery performance levels, providing a high level of confidence.
NewManufacturing Operations Manager Michael Page USAManufacturing Operations ManagerNew York, NY$110,000–$135,000 / yearFull timeWith more than 50 years of industry leadership, they combine craftsmanship, custom manufacturing, and advanced production technologies to deliver premium products for some of the world's most prestigious projects. The Manufacturing Operations Manager will lead factory operations during a significant growth phase, driving a 2-3x increase in manufacturing capacity while improving flow, throughput, and lead-time performance.
Senior Manager, Medical Affairs Operations - Remote Agios PharmaceuticalsSenior Manager, Medical Affairs Operations - RemoteNew York, NYRemote$131,035–$196,553 / yearManage the execution of Agios’ patient advocacy conference plans for PK deficiency, thalassemia, and sickle cell disease; participate in cross-functional planning meetings; obtain compliance approval for related materials; and attend virtual and in-person conferences, when needed. Provide operational and project management support to the US patient advocacy team, ensuring smooth day-to-day coordination across priorities, stakeholders, and deliverables, and flex to support various other functions within Medical Affairs as needs arise.
GTM Strategy & Operations PlaidGTM Strategy & OperationsNew York, NY$162,200–$202,800 / yearWe work with thousands of companies like Venmo, SoFi, Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. In this role, you will work collaboratively across Product, Sales, Marketing, Partnerships, Ops and Strategic Finance teams on a variety of strategic initiatives with a direct and quantifiable impact on our customers, partners, and P&L.
NewSenior Manager, Airport Operations CLEAR (clearme.com)Senior Manager, Airport OperationsNew York, NY$150,000–$180,000 / yearAs the connective tissue between airport operations and headquarters teams, you will lead cross-functional coordination, business planning, communications, and performance management efforts that enable field leaders to focus on delivering exceptional member experiences while driving business results. This highly visible role sits at the intersection of field operations and corporate functions, ensuring strategic priorities are translated into actionable plans and executed effectively across a complex, distributed organization.
NewSenior Director, Revenue Operations (CLEAR1 - B2B) CLEAR (clearme.com)Senior Director, Revenue Operations (CLEAR1 - B2B)New York, NY$225,000–$275,000 / yearExamples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
Senior Manager, Commercial Training, Commercial Operations and Analytics Agios PharmaceuticalsSenior Manager, Commercial Training, Commercial Operations and AnalyticsNew York, NY$131,035–$196,553 / yearDesign, develop, deliver, and maintain training programs and assets – including learning materials, facilitator guides, eLearning modules, workshops, job aids, onboarding resources, and learner communications – for Market Access and Commercial Sales teams, with a primary focus on Patient Support Managers, Clinical Nurse Educators, Field Reimbursement Managers, and Payer teams. Own end-to-end execution of major training moments – new hire classes, National Sales Meetings, POA meetings, workshops, and training events – including planning, vendor coordination, logistics, materials, attendee communications, and on-site delivery across multiple stakeholders and time zones.
NewDirector Field Procurement Operations Vaco LLCDirector Field Procurement OperationsNew York City, NY$180,000–$220,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewProduction Operations Manager - Building Materials - NYC Michael Page USAProduction Operations Manager - Building Materials - NYCBrooklyn, NY$110,000–$140,000 / yearFull timeThis role leads end-to-end operations in a high-mix, made-to-order manufacturing setting, focusing on improving flow, throughput, and lead times. You will scale production capacity while building a structured, empowered leadership team and optimizing constraint-driven processes.
NewVP of Operations (on-site) JobotVP of Operations (on-site)West Hempstead, NY$250,000–$275,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Go beyond command models, shape vision, influence partners, and scale a thriving multi site physician group on Long Island.
Senior Product Manager - AI Investment Operations, Vice President BlackRockSenior Product Manager - AI Investment Operations, Vice PresidentNew York, NY$162,500–$215,000 / yearTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. As a $1BN+ technology platform, Aladdin is increasingly leveraging artificial intelligence to transform investment operations—driving automation, improving data quality, and enabling more intelligent decision-making across the post-trade lifecycle.
Vice President, Head of Unix Operations BarclaysVice President, Head of Unix OperationsNew York, NYTo lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. To be successful as a Vice President, Head of Unix Operations, you should have: Experience as a Unix systems administrator with mastery-level knowledge and demonstrated experience managing Linux-based systems at scale in a repeatable manner that delivers resilience and fault-tolerance.
NewOperations Supervisor Forward AirOperations SupervisorQueens, NY$70,000–$85,000 / yearEquipment: Ability to safely operate material handling equipment (MHE) such as pallet jacks, dollies, hand trucks, order pickers, pallet riders, conveyors, dock plates, dock levelers, sit-down/stand-up forklifts and reach trucks (with company-assisted certification/training), and/or other specialized MHE as required by the site. Environment: Ability to work safely around moving equipment, vehicles, and freight in a non-climate-controlled environment, including frequent exposure to temperature extremes (both hot and cold), occasional outdoor work and/or exposure to precipitation (rain, sleet, snow, etc.), regular exposure to moving equipment, vehicle traffic, exhaust, dust, and moderate to loud noise.
NewDirector, M&A Procurement Operations Strategy KPMGDirector, M&A Procurement Operations StrategyNew York, NY$176,320–$433,090 / yearCreate insights related to the clients strategic and financial ambitions, including identifying the underlying value proposition and challenging the clients working capital/cash flow objectives through structured data analyses, identification of operational risks and driving efficiencies. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
Director, Tax Operations bdo consultingDirector, Tax OperationsNew York, NY$195,000–$230,000 / yearPrepares brief write-ups (Quasi-MD&A)/ analysis comparing the Monthly, Quarterly and YTD results to budget and to prior year, noting the significant fluctuations, if any; investigates any matter that appears to be unusual or isn’t easily identifiable by maintaining a monthly summary. Assists the MP (and Market Managing Partners (MMPs)) with formal and informal succession planning of the Geography to ensure smooth transition of roles within the geography and local departments with limited to no disruption to operations or exceptional client service, as well as promoting career advancement.
Senior Analyst, People Operations ICONIQ CapitalSenior Analyst, People OperationsNew York, NY$105,000–$120,000 / yearWith over $100B assets under management, we seek to build resilient investment portfolios, partner with inspired entrepreneurs transforming industries, manage our clients’ lives and legacies, and create uncommon opportunities across sectors and society. ICONIQ is seeking a Senior Analyst to join the Compensation & People Operations team within Human Capital, playing a critical role in advancing the firm’s people strategy through project management, process optimization, and operational excellence.
Fraud and Abuse Operations Analyst PlaidFraud and Abuse Operations AnalystNew York, NY$138,000–$163,200 / yearExperience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Associate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - Remote Agios PharmaceuticalsAssociate Director, Forecasting & Performance Analytics, Commercial Operations & Analytics - RemoteNew York, NYRemote$153,541–$230,312 / yearThe current base salary range for this position is expected to be between $153,541 and $230,312 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. Build, maintain, and evolve operational, unit-based forecasts across the portfolio – demand, revenue, and patient-based models – including scenario planning and risk and opportunity assessments for multiple launches and in-line products.
NewTeam Captain Off Field Operations DICK'S Sporting GoodsTeam Captain Off Field OperationsWhite Plains, NY$53,500–$67,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
NewTeam Captain on field operations DICK'S Sporting GoodsTeam Captain on field operationsWhite Plains, NY$53,500–$67,500 / yearIncludes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc.
Senior Fraud and Abuse Operations Analyst PlaidSenior Fraud and Abuse Operations AnalystNew York, NY$156,000–$213,600 / yearExperience translating fraud investigations and research into actionable detection signals, rules, and labeled datasets, while partnering closely with DS/ML and product teams to improve feature sets, labeling quality, evaluation frameworks, and model decay monitoring. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
Regional Director, LIHTC Property Management Operations Page GroupRegional Director, LIHTC Property Management OperationsNew York, NY$190,000–$235,000 / yearFull timeThe Regional Director, LIHTC Property Management Operations will oversee and optimize property management operations across multiple locations, ensuring compliance with all regulations and delivering exceptional results. A successful Regional Director, LIHTC Property Management Operations should have: Strong expertise in LIHTC property management and compliance requirements.
Event Operations Manager - This Week In Fintech PlaidEvent Operations Manager - This Week In FintechNew York, NY$110,400–$136,800 / yearWhat began as a newsletter focused on curating and sharing industry updates, trends, and innovations in the fintech space has grown to include a range of products including podcasts, events, conferences, and an online community to bring together fintech professionals, investors, and enthusiasts worldwide. This Week in Fintech is seeking a highly organized, creative, and entrepreneurial Senior Events & Experiences Manager to help build and scale one of the most influential fintech communities in the world.
NewStore Sales Manager Mattress FirmStore Sales ManagerUnion, NJ$70,000–$86,000The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. Develop a comprehensive team "bio book" that grows alongside your team, evolving to incorporate new insights and knowledge as it is gained.
NewProduct Manager JobotProduct ManagerNew York, NY$150,000–$200,000 / yearOr, an experienced dealership Service Manager / Fixed Ops leader who has been a strong adopter of technology, regularly provides feedback to CRM or DMS vendors, understands what works and what does not inside a service department, and is passionate about helping build a better service product for dealerships. This person will help oversee and shape product features built for dealership service departments, including workflows tied to appointment scheduling, repair orders, technician dispatching, service lane tools, customer engagement, and AI-enabled automation.
Business Control Officer - FX and Emerging Markets - AVP BarclaysBusiness Control Officer - FX and Emerging Markets - AVPNew York, NYIdentification and investigation of potential weaknesses and issues within internal controls to promote continuous improvement and risk mitigation aligned to the bank’s control framework, prioritised by its severity to disrupt bank operations. You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.
NewSenior Manager, NYFS Insurance Business Tax Services KPMGSenior Manager, NYFS Insurance Business Tax ServicesStamford, CTLicensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
NewRetail Store Manager – Team Leader Mattress FirmRetail Store Manager – Team LeaderVerona, NJ$75,000–$92,000May provide support to stores in Morris Plains, NJ, Boonton, NJ, Kearny, NJ, Clifton, NJ, Ledgewood, NJ, Jersey City, NJ, East Hanover, NJ, Verona, NJ, Rockaway, NJ, Flanders, NJ and Chester, NJ as needed. The store manager leads Mattress Firm's vision, Company Initiatives, and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units.
NewTax Manager Vaco LLCTax ManagerNew York, NY$110,000–$150,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. The ideal candidate will bring strong technical knowledge of indirect tax regulations, including U.S. sales and use tax and Canadian GST/HST, PST, and QST , along with experience supporting business operations in a multi-jurisdictional environment.
Inside Sales Representative NAPCO Security TechnologiesInside Sales RepresentativeAmityville, NY$40,000–$50,000 / yearFull timeThe Company: NAPCO Security Technologies, Inc., headquarters in Amityville, Long Island NY, is a world-wide leader in the manufacturing of electronic security systems for over 50 years is seeking an Inside Sales Representative. Perform a wide variety of duties including order processing, credit adjustments, field service, national accounts program, and sales assistance.
NewSenior Associate, Business Tax Services (NYM) KPMGSenior Associate, Business Tax Services (NYM)Melville, NYWork with KPMGs extensive network of specialists; enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation.
Marketing Analyst/Coordinator TeleWorld SolutionsMarketing Analyst/CoordinatorNJIn this role, you will play a key part in coordinating cross-functional initiatives, supporting sales and supply chain strategies, managing operational processes, and ensuring alignment across internal teams. You will help maintain the operational rhythm of the business by supporting presentation development, forecasting activities, vendor coordination, administrative functions, and day-to-day project management support.
Internal Audit Manager Kforce Inc.Internal Audit ManagerRutherford, NJ$115,000–$145,000The Audit Manager will learn a complex and growing business and this position could serve as a transition into leadership positions within Corporate finance or business operational roles. This role offers the opportunity to learn the business, build relationships with senior management by advising on complex operational matters and to serve as a catalyst for this person's upward career progression within finance at this company.
NewTreasury Manager Vaco LLCTreasury Managergreenwich, CT$140,000–$150,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Neuroscience Area Sales Manager - New York LundbeckNeuroscience Area Sales Manager - New YorkManhattan, NY$190,000–$210,000Internal Candidates must have a minimum of 1 year of Commercial experience in areas such as: Sales Management, Training, Market Access, Sales Operations, or Marketing or a minimum of 2 years consistent sales success within Lundbeck. Set and lead the development of area strategic direction and tactical sales plans using robust analytical skills to identify strengths and opportunities, while minimizing weaknesses and threats to execute those plans and meet or exceed sales goals.
Sales Manager Apex Clearing CorporationSales ManagerNew York, NY$140,800–$176,000 / yearSales Strategy & Support: Collaborate with Sales Directors to develop and execute comprehensive sales strategies, maintain client relationships, meet organizational sales targets, and identify cross-selling and upselling opportunities. Market Research & Positioning: Conduct market research and analysis to identify emerging trends, provide actionable insights for tailored strategies, and position Apexs products dynamically for diverse audiences to showcase maximum value.
Dialysis Clinical Manager Registered Nurse - RN Fresenius Medical CareDialysis Clinical Manager Registered Nurse - RNNew York, NY$90,000–$151,000 / yearOther: • Collaborates closely with, providing oversight as needed to, the Clinical Manager/Charge RN acting as nurse manager, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care, as defined by the FMS quality goals, and compliance with the pertinent company policies and procedures. • Demonstrated leadership competencies and management skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making.
Director, SMB Sales & Account Management - Remote MotiveDirector, SMB Sales & Account Management - RemoteNew York, NYRemote$198,000–$301,000 / yearMotive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Motive is seeking a Director of SMB Expansion Sales & Account Management to drive growth across our existing small and medium-sized customer base through outbound sales, while also reducing churn among escalated accounts at risk of cancellation or contraction.