This role is accountable for delivering a consistent, responsive, and proactive client experience after implementation, ensuring that clients receive effective support regardless of whether an issue originates within technology, product, payment processing, supplier operations, financial operations, configuration, policy, or another area of the business. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.