LI-KK1 **Required Education, Experience, & Skills** **Bachelor's Degree and 4 years work expereince or equivalent experience** **Technical Expertise** Strong experience writing **PowerShell** scripts (which will translate into Nexthink RA development, automation, device queries, workflows) Proficiency with **Windows internals** , commandline tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics Experience with **SQL or similar query languages** ability to learn/translate into Nexthink s NQL Experience integrating data and automating processes across enterprise systems Familiarity with **ServiceNow CMDB** , ITSM workflows, or automation orchestration Demonstrated experience developing technical workflows and automation solutions **Analytics & Insights** Strong analytical, troubleshooting, and endpoint diagnostic skills Ability to work with large telemetry datasets Build dashboards and reports using **Power BI, Excel, or similar tools** Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment **Collaboration & Delivery** Ability to translate experience issues or support-team needs into technical solutions Comfortable working independently in a fastmoving, evolving environment Strong documentation habits and familiarity with SDLC or sprintbased delivery **Preferred Education, Experience, & Skills** Experience with **Nexthink** specifically, or any other **DEX platform** (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.) Experience with UX, UI, or DEX principles Experience with Experience Level Agreements (XLAs) Familiarity with sentiment analytics, digital friction measurement, or employee listening tools AI/agentic automation experience, LLMpowered workflows, or predictive modeling concepts Background in endpoint engineering, system administration, or automation engineering **Pay Information** Full-Time Salary Range: $88189 - $149922 Please note: This range is based on our market pay structures. **Why This Role Matters** Our DEXOps program is driving a multiyear maturity journey: **Reactive Proactive Preventative Strategic** We are building the workflows, automations, remote actions, AIdriven insights, dashboards, and integrations that enable IT to shift from: Fixing tickets Preventing disruption Measuring SLAs Measuring productivity & sentiment Isolated tools Integrated, datadriven operations Reactive support Proactive & preventative improvement The Digital Platform Developer is the technical engine behind this evolution creating the digital assets, automations, and experience insights that power a modern, frictionfree digital workplace.