Product-related activities (SF, Athena, AI-tools): + Support development of product strategy + Develop and prioritize the intake + Design the product intake feature specifications + Test the features & provide feedback to product team + Collect feedback from frontline staff & Managers for product enhancements + Train Education team & frontline staff on product features and hold regular office hours (in coordination with Education team) + Coordinate with Change Committee + Manage products:SalesForce, Athena, Genesys, AI (e.g., Ambient AI) + Manage HRP score logic & coordinate with clinical and data science + Coordinate with shared services for improvement / new initiatives e.g., Genesys, Call Center (e.g., call center scheduling patients in 7D), Center Ops (e.g., HIMS,Trueshore) + Manage the IT Budget (in coordination with Complex Care VP) + Design & manage implementation of metric / dashboard enhancements + Prioritize analytics initiatives + Develop metric definitions + Design dashboard UI + Co-develop sprint-plans with analytics partners + Coordinate development of metrics with analytics team + Conduct metric QA + Act as point of contact for analytics and product-related questions **Use your skills to make an impact** **Required Qualifications:** + Bachelor's degree + 5+years progressively responsible professional experience in health-relatedproduct, IT, analytics,preferably in value-based care, particularly managedcareor full risk models + 5+years ofcross-functionaltranslation tooling experience (e.g., sitting between clinical leadership team and hands-on-keys product development team) + Experience in developing performance dashboards-specificallydefiningmetricdefinitions,collaborating withanalyticsandtechteams toimplementdashboards,andperformingmetricquality checks-anddefiningproductfeaturespecifications + The ability to clearly explain complex ideas, analyticinsightsand technologies to non-technical audiences + Experience in a large, highly matrixed company, with proven ability to influence leaders and key stakeholders in such an environment, within and outside of direct reporting lines + Excellent qualitative and quantitative analytic skills, with the ability to ask the right questions toidentifythe root causes of problems to be addressed + Excellent collaboration capabilities and high EQ; integrator, can connect the dots and understand how tooptimizesystem-level processes + Excellent oral and written communications skills, including the polish, poise, and executiveand authenticpresence that will ensure effective interaction withleadership and front line / manager users of tools **Preferred Qualifications** + Master of Business Administration with threeyears experiencepostMaster'slevel training + Data, product,analyticsand impact translator skills to effectively engage cross-functionally in assessing opportunity and feasibility of strategic initiatives + Experience working with design teams tooptimizeuser experience for platformsand tools **Characteristics of the qualified candidate:** + A highly credible leader with deep understanding and empathy for thecare team andpatient pain points in day-to-dayvalue-based operations + Excellence communication skills, including follow-through communication, executive presentations, and the ability to negotiate with horizontal and upward/downward vertical networks + Comfortable managing influence in the context of multiple operations, development, and deployment initiatives in a matrixed environment **Additional Information** + Remote role,20% travel to variousCenterWell& Conviva markets,on-sites ? + New programming as advanceCare Integration strategic plan **Tooling scope** + Care team platforms - Athena,SalesForceHealthcloud, owned by the IT and Product teams + AI tooling - Various tools, currently built into Athena andSalesForceHealthCloud, owned by the AI IT team + Analytics - Power BI dashboarding and reporting, owned by theDataHubteam + Predictiveanalytics- Readmission predictionscores,owned by Data Science team + Newtoolingasneeded toadvance Care Integration strategic plan **Core** **Responsibilities:** + Develop,socialize, andimplementCare Integration Team toolingstrategy inpartnership and collaboration withoperational leaders, clinical leaders, IT, population health, and analytics.