Buyer Care Specialist I RB Global IncBuyer Care Specialist IWestchester, ILem> Minimum 3 years of Customer Service Experience Must be proficient in the use of Outlook, Word, and Excel Automotive, insurance, and/or rental car industry experiences a plus Bi-lingual English/Spanish skills are a plus Provide customer support for all customers, external and internal Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws Responsible for online setup to allow buyers to participate in online bidding Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution" Act as liaison between customers and branches If language support, translate for branches, dispatch centers, and sister companies when called upon to do so Ability to understand IAA procedures and state licensing laws pertaining to buyer registration Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers Develop working knowledge of the IAA Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accounts Thorough knowledge of branch operations imperative to communicate with customers Provide customer support for all customers, external and internal Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws Responsible for online setup to allow buyers to participate in online bidding Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution" Act as liaison between customers and branches If language support, translate for branches, dispatch centers, and sister companies when called upon to do so Ability to understand IAA procedures and state licensing laws pertaining to buyer registration Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers Develop working knowledge of the IAA Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accounts Thorough knowledge of branch operations imperative to communicate with customers. Buyer Care Specialist embody our "team player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and branch growth.