The Director builds an operating model that combines skilled travel professionals with automation, artificial intelligence and modern workflow tools so the organization can handle greater volume and complexity, improve speed and quality, and enable employees to focus on disruption management, complex itineraries, VIP service and other high-value traveler needs. The Director partners closely with Travel Technology, Account Management, Sales, Human Resources, suppliers and enterprise technology teams to optimize Sabre, Genesys, mid-office and quality-control automation, digital service channels, knowledge management and emerging AI capabilities while maintaining appropriate human oversight, data privacy, security and compliance.