Cooling Customer Engineer-Data Center Thermal Technician Vertiv Holdings, LLCCooling Customer Engineer-Data Center Thermal TechnicianDallas, TXWhile performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Manager, Contact Center Engineering & Voice AI WEX IncManager, Contact Center Engineering & Voice AIDallas, TX$121,500–$147,300 / yearManage Complex Service Demands: Architect and manage enterprise contact center and telephony applications catering to diverse lines of business-handling distinct caller profiles, high-complexity inquiries, and sharp seasonal volume spikes (e.g., healthcare benefits enrollment cycles, tax season, holiday travel). Omnichannel Telephony Infrastructure: Maintain high availability and operational excellence across cloud contact center platforms, SIP/telephony pipelines, and integrations with backend enterprise applications (Salesforce, core processing platforms, and billing engines).
AXS _Contact Center Representative I AXSAXS _Contact Center Representative IFrisco, TX; ScottsdaleWe are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 90%, talk time goal of 8:30 minutes and follow communication “scripts” when handling different topics from a quality assurance perspective with a goal of 90% or greater per customer experience.
NewContact Center Team Manager Bank of America CorpContact Center Team ManagerFort Worth, TXUnderstanding the performance of each person, using long- and short-term analysis of key performance indicators, observations, and anecdotal information•Identifies positive and negative patterns driving the performance•Coaches the team and individuals to sustain positive patterns and mitigate negative patterns to improve or sustain performance•Nurtures employee development with effective feedback and career planning conversations •Sustains a process excellence culture to maintain consistent and iterative improvements in all aspects of the operation and employee experience •Actively participates in routines and practices to accurately assess key performance indicators and executes on actions needed to improve and maintain the health of the operation and the employee experience •Executes long and short-term strategic plans to drive improvements in client care, efficiency, employee engagement and growth•Makes sound judgements based on data to balance risks with rewards, maintain control discipline, and respond to change •Engages in ongoing personal education to maintain a current working knowledge of the market, technology that would benefit the operation, best practices in employee engagement, and updated skill setRequired Qualifications:This position will have responsibilities for managing associates. Responsibilities:As a member of an NS&S site leadership team, an Operations Team Manager•Enables and empowers 11+ employees to deliver on the Client Care Pillars easily and efficiently via inbound calls and chats•Maintains a full understanding of the team's performance.
Contact Center Specialist Parkland HospitalContact Center SpecialistDallas, TXStays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Identifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Parkland Health & Hospital System.
Contact Center Representative Integrity Marketing Group, LLCContact Center RepresentativeDallas, TXLocated in the iconic Fountain Place skyscraper in the heart of Downtown Dallas, our team enjoys a modern, collaborative workplace with exceptional commuter benefits, including: Paid onsite garage parking. You'll provide accurate, timely support across insurance-related inquiries, navigate multiple systems and carrier websites, and partner with internal teams to deliver a seamless customer experience.
Customer Advocate 1, Contact Center Support Pacific Dental Services IncCustomer Advocate 1, Contact Center SupportIrving, TX$20.50–$26.70 / hourThe Customer Advocate, Contact Center plays a critical role in delivering an exceptional patient experience by supporting both Dental and Medical Offices with appointment scheduling, cancellations, and rescheduling for examinations and treatments. This role requires the ability to manage high call volumes, navigate multiple systems, and accurately coordinate care while ensuring patients' needs are met with efficiency and compassion.
AXS _Contact Center Representative I AXS Group LLCAXS _Contact Center Representative IFrisco, TXWe are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 90%, talk time goal of 8:30 minutes and follow communication "scripts" when handling different topics from a quality assurance perspective with a goal of 90% or greater per customer experience.
Senior Operational Support Analyst - Contact Center Technology & Operations Western Alliance BancorpSenior Operational Support Analyst - Contact Center Technology & OperationsDallas, TXStrong operational support background for enterprise platforms, including use access management, incident management, problem management, change management, release support, operational monitoring, service reporting, root cause analysis, runbook development, and production support handoff. The individual will partner with product, engineering, operations, infrastructure, security, risk, vendors, and business stakeholders to support the release, hyper care, incident/problem management, change governance, service stability, user access management, and ongoing platform optimization.
Financial Services Consultant - Non Registered - Frisco, TX National Contact Center TIAAFinancial Services Consultant - Non Registered - Frisco, TX National Contact CenterFrisco, TexasThis is a Financial Industry Regulatory Authority (FINRA) Registered role that is primarily responsible for taking inbound calls, providing individual participants with options for retirement plans, after-tax investments, insurance products, payment flexibility, investment choices and overall retirement, and financial education. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
NewFinancial Services Consultant -SIE & Registered - Frisco, TX National Contact Center TIAAFinancial Services Consultant -SIE & Registered - Frisco, TX National Contact CenterFrisco, TexasThis is a Financial Industry Regulatory Authority (FINRA) Registered role that is primarily responsible for taking inbound calls, providing individual participants with options for retirement plans, after-tax investments, insurance products, payment flexibility, investment choices and overall retirement, and financial education. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
On-Site Service Engineer - AI Data Center - Childress TX UnisysOn-Site Service Engineer - AI Data Center - Childress TXDell OSE - Childress, TXIf you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). What success looks like in this role: Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms.
Contact Center Transformation - Director PricewaterhouseCoopers LLPContact Center Transformation - DirectorDallas, TX$155,000–$410,000 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy . Your role will involve setting strategic directions and overseeing the development of innovative software and product solutions that enhance client support experiences.
Junior Contact Center Developer NTT DATA Group CorpJunior Contact Center DeveloperMcKinney, TX$75,168–$130,500 / yearNTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. We are one of the world''s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Contact Center Specialist 1 Baylor Scott & White HealthContact Center Specialist 1Dallas, TXExceptional customer service skills with the ability to remain professional, empathetic, and solution-focused when assisting patients, families, and callers during challenging situations. Works collaboratively with providers, clinical staff, and other departments to ensure patients'' needs are met.
Senior Software Engineer, Contact Center Platforms (Java/AWS/Amazon Connect) NTT DATA Group CorpSenior Software Engineer, Contact Center Platforms (Java/AWS/Amazon Connect)Plano, TX$102,675–$136,900 / yearNTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @global.nttdata.com and @talent.nttdataservices.com email addresses. 5+ years of strong hands-on experience with Java, Spring Boot, and modern API-driven application development, including Microservices, REST APIs, or web services.
Financial Services Consultant - Non Registered - Frisco, TX National Contact Center Teachers Insurance and Annuity Association of America (TIAA)Financial Services Consultant - Non Registered - Frisco, TX National Contact CenterFrisco, TX$22.60–$28.85 / hourThis is a Financial Industry Regulatory Authority (FINRA) Registered role that is primarily responsible for taking inbound calls, providing individual participants with options for retirement plans, after-tax investments, insurance products, payment flexibility, investment choices and overall retirement, and financial education. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
NewFinancial Services Consultant -SIE & Registered - Frisco, TX National Contact Center Teachers Insurance and Annuity Association of America (TIAA)Financial Services Consultant -SIE & Registered - Frisco, TX National Contact CenterFrisco, TX$22.60–$28.85 / hourThis is a Financial Industry Regulatory Authority (FINRA) Registered role that is primarily responsible for taking inbound calls, providing individual participants with options for retirement plans, after-tax investments, insurance products, payment flexibility, investment choices and overall retirement, and financial education. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
NewOrthopedic Contact Center Specialist Baylor Scott & White HealthOrthopedic Contact Center SpecialistDallas, TXWorks collaboratively with providers, clinical staff, and other departments to ensure patients'' needs are met. May need to ensure accurate creation of new accounts in the electronic medical record system, avoid duplicate accounts, and verify insurance coverage.
NewDirector of Contact Center - Workforce Management NewRez LLCDirector of Contact Center - Workforce ManagementCoppell, TXManage the expectations of the business at all levels of management, negotiate timeline for delivery and influence business decisions by providing timely information related to collections strategy and technology capabilities of Contact Center Platform. Also responsible for ensuring excellence in the execution of collection strategies and adherence to company, state and federal requirements around outbound calling and implementation of industry best practices.