Job Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as stated below (The requirements listed below are representative of the knowledge, skill, and/or ability required): Experience supervising, coordinating, directing and monitoring staff activities to ensure prompt, courteous and accurate response to customers Experience ensuring an efficient and qualitative operation through effective planning, leading, controlling, and organizing. Strategic thinkings skills and experience prioritizing and assigning work to employees and initiating corrective measures to resolve problems including scheduling or adjusting overtime requirements, as necessary.