Call Center Agent - MI - FT - M-Th 8a - 4:30p and alternating Fri's 8a-4:30p / Sat's 9a-1p Versiti, Inc.Call Center Agent - MI - FT - M-Th 8a - 4:30p and alternating Fri's 8a-4:30p / Sat's 9a-1pGrand Rapids, MichiganRemoteFull timeThis combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion.
Call Center Agent - MI - Full-Time - M-TH 11:30a - 8p and alternating Fri's 8a-4:30p / Sat's 9a-1p Versiti, Inc.Call Center Agent - MI - Full-Time - M-TH 11:30a - 8p and alternating Fri's 8a-4:30p / Sat's 9a-1pGrand Rapids, MichiganRemoteFull timeThis combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion.
Patient Access Agent – Centralized Call Center Center for Physical RehabilitationPatient Access Agent – Centralized Call CenterGrand Rapids, MIFull timep>We are looking for a friendly, organized, and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics. This role is the first point of contact for our patients and referral partners, helping individuals access the care they need quickly and efficiently.
NewCall Center Admissions Specialist I Davenport UniversityCall Center Admissions Specialist IGrand Rapids, MISUMMARY: This role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, working through phone, chat, texting, and email channels, offering and scheduling events, and creating follow-up tasks to move prospects along the path to enrolled students. RESPONSIBILITIES: Generate new student enrollment applications by providing information on University degree programs, and Responding to all newly created as well as re-activated leads generated by Marketing, Admissions Events, and other sources like SAT scores, FAFSA submissions, etc.
Confirmation Call Center Manager Bath PlanetConfirmation Call Center ManagerGrand Rapids, MIFull timeYou'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.
Call Center Representative XtendCall Center RepresentativeGrand Rapids, MIFull timeWe provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
Call Center Specialist I Lake Michigan Credit UnionCall Center Specialist IGrand Rapids, MIWhat you'll do: Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.
Bilingual (English/Spanish) Call Center Specialist I Lake Michigan Credit UnionBilingual (English/Spanish) Call Center Specialist IGrand Rapids, MIServe as an on-call interpreter for the assigned location and internal departments requiring Spanish language member-facing support, including assisting with member meetings and transactions, explaining financial products and services, resolving language-related issues, and clarifying policies to enhance communication and member experience. What you'll do: Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve.
Call Center Representative CU*Answers, Inc.Call Center RepresentativeGrand Rapids, MIFull timeWe provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.
Admissions Counselor and Call Center Supervis Aquinas College Dining ServicesAdmissions Counselor and Call Center SupervisGrand Rapids, MIAquinas College, an inclusive educational community rooted in the Catholic and Dominican traditions, provides a liberal arts education with a global perspective, emphasizes career preparation focused on leadership and service to others, and fosters a commitment to lifelong learning dedicated to the pursuit of truth and the common good. In the performance of their respective tasks and duties, all employees are expected to conform to the Aquinas College Service Statement: The College serves our community with excellence and respect through an institutional commitment to quality, accountability, cooperation, professionalism and responsiveness.
NewCall Center Operator DuHadway Kendall and Associates IncCall Center OperatorKentwood, MIThey are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.
Call Center Technical Support Associate - Temporary WASH Multifamily Laundry Systems, LLCCall Center Technical Support Associate - TemporaryGrand Rapids, MIAs a technical support specialist, connecting our customers with technology and our global support structure, your insights will help shape product improvements, close experience gaps, and strengthen our reputation as an industry-leading laundry partner. As a member of our broader Customer Experience organization, you will be in a critical position to deliver high-quality customer solutions, while also providing internal support and guidance to the Level 1 support team.
Full Time Pharmacy Delivery Call Center Technician Trinity HealthFull Time Pharmacy Delivery Call Center TechnicianGrand Rapids, MIRoutinely monitors prescription fill patterns for patients in the Prescription Home Delivery program to ensure ongoing medication compliance and follows up with clinical pharmacist when a patient exhibit patterns of non-compliance. Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols.
PRN Caregiver / CNA (Flexible Hours & Paid Weekend On-Call Opportunities) Senior Helpers of Greater Grand RapidsPRN Caregiver / CNA (Flexible Hours & Paid Weekend On-Call Opportunities)Grandville, MichiganWhether you're a retired nurse, CNA, healthcare professional, current caregiver, nursing student, or someone with significant caregiving experience, this role offers the flexibility to work when you're available while making a meaningful impact in the lives of local seniors. When opportunities arise, our office team utilizes a preferred "Go-To Caregiver List" and contacts qualified caregivers who have demonstrated reliability, strong client care skills, and availability.
Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation ManagerGrand Rapids, MI$144,000–$241,000 / year4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms. Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms.
NewContact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu LtdContact Center Operations and Transformation Functional ManagerGrand Rapids, MI$144,000–$241,000 / yearAssessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureMI$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Biometrics (Fingerprint) Technician - On Call AmentumBiometrics (Fingerprint) Technician - On CallKentwood, MichiganManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. . Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs. .
Biometrics (Fingerprint) Technician - On Call Amentum Services IncBiometrics (Fingerprint) Technician - On CallKentwood, MIManage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
Contact Center AI Specialist Wolverine World Wide IncContact Center AI SpecialistMIIn 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America's Dream Employers, America's Best Employers for Women, and America's Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally. Primary Duties: Partner with operations manager on continuously reviewing Agentforce performance to identify efficiency gaps, friction points, and automation opportunities across top contact drivers such as order status (WISMO), returns, defective returns, and product information.
Boerigter Center - Health Professions Advisor Hope CollegeBoerigter Center - Health Professions AdvisorHolland, MIThis position requires remaining in a sitting or standing position for frequent periods of time; uses office machinery such as a computers, printers, copy machines; Occasionally involves moving items over 10 pounds; frequently will move between different offices/workspaces/buildings; and requires effective communication abilities. This position offers an exciting opportunity to be a key contributor and partner with Hope's Academic Advising team, various academic departments, the Boerigter Center for Calling and Career, the Health Professions Advisory Committee, and the Admissions Office.
Logistics Coordinator - 1st Shift - Byron Center, MI Martin Transportation SystemsLogistics Coordinator - 1st Shift - Byron Center, MIByron Center, MichiganMartin Transportation Systems , Inc., a single source provider of transportation and logistics services, is seeking a qualified Logistics Coordinators in our Account Support Department. MTS offers an excellent wage & benefits package commensurate with experience.
Customer Service Center Manager ChoiceOne Financial Services, Inc.Customer Service Center ManagerSparta, MIProblem Solving - Identifies and resolves problems in a timely manner; gathers and analyzed information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; handing complaints and resolving problems.
Test Center Administrator (PT) Prometric IncTest Center Administrator (PT)Grand Rapids, MIWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
Contact Center Operations Specialist Wolverine WorldwideContact Center Operations SpecialistRockford, MichiganIn 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally. This Contact Center Operations Specialist is responsible for supporting contact center operations, including technologies and analytics, by working with leaders and team members as well as vendor partners to identify and improve the performance of the contact center.
Physician - Gynecology, Women's Health & Wellness Center - Grand Rapids, MI Corewell HealthPhysician - Gynecology, Women's Health & Wellness Center - Grand Rapids, MIGrand Rapids, MichiganA global canvas of creativity and community, Grand Rapids is home to ArtPrize, concert and theater venues, museums, Frederick Meijer Gardens & Sculpture Park, city owned parks, and is located just 30 minutes away from the beautiful west Michigan lakeshore. Butterworth Hospital offers a wide range of advanced medical, surgical and specialty care services that allow the urban campus in downtown Grand Rapids to serve as a major tertiary and quaternary referral center for West Michigan and beyond.
Physician - Gynecology, Women's Health & Wellness Center - Grand Rapids, MI Corewell Health SystemPhysician - Gynecology, Women's Health & Wellness Center - Grand Rapids, MIGrand Rapids, MIA global canvas of creativity and community, Grand Rapids is home to ArtPrize, concert and theater venues, museums, Frederick Meijer Gardens & Sculpture Park, city owned parks, and is located just 30 minutes away from the beautiful west Michigan lakeshore. Butterworth Hospital offers a wide range of advanced medical, surgical and specialty care services that allow the urban campus in downtown Grand Rapids to serve as a major tertiary and quaternary referral center for West Michigan and beyond.
Full-Time Bi-Lingual Customer Service Center Representative ChoiceOne Financial Services, Inc.Full-Time Bi-Lingual Customer Service Center RepresentativeSparta, MIProblem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. ### Essential Duties and Responsibilities Provide friendly, helpful service to our English and Spanish speaking customers that promotes financial discipline by: Preparing for daily interactions with a professional mindset and an organized workstation.
Administrative Intake Support Specialist Contact Center Full Time 1st Shift Pine Rest Christian Mental Health ServicesAdministrative Intake Support Specialist Contact Center Full Time 1st ShiftGrand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. We are seeking a professional and service‑oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services.
Assessment & Referral Clinician Contact Center Every Other Weekend 1st Shift Pine Rest Christian Mental Health ServicesAssessment & Referral Clinician Contact Center Every Other Weekend 1st ShiftGrand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.
Admin Intake Support Specialist Contact Center Per Diem Pine Rest Christian Mental Health ServicesAdmin Intake Support Specialist Contact Center Per DiemGrand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.
Outpatient Adult Clinical Therapist - Christian Counseling Center (Full-Time) Pine Rest Christian Mental Health ServicesOutpatient Adult Clinical Therapist - Christian Counseling Center (Full-Time)Grand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Selects and completes appropriate therapeutic interventions based upon clinical knowledge base and educational background (to include individual, group, family, experiential, and evidence based models).
Consumer Contact Center Professional I Fifth Third BancorpConsumer Contact Center Professional IGrand Rapids, MIThe base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
Grand Rapids Kroc Center- Marketing Manager The Salvation Army USAGrand Rapids Kroc Center- Marketing ManagerGrand Rapids, MIThe Marketing Manager works closely with leadership, vendors, and community partners to ensure timely execution of promotional initiatives while tracking the success of marketing efforts to meet organizational objectives. Additional Responsibilities: Qualifications: Education/Experience: Bachelor's Degree in marketing, communications, public relations or another related field, with a minimum of 2 years experience in communications or related field, or equivalent combination of education and experience.
BDC Representative Car GuysBDC RepresentativeRockford, MichiganBDC, BDC Rep, BDC Representative, Call Center, Call Center Rep, Call Center Representative, Customer Service, Customer Support, Automotive BDC, Automotive Call Center, Dealership BDC, Service BDC, Outbound Calls, Inbound Calls, Phone Representative, Client Relations, Client Support, Customer Care, Appointment Setter, Customer Experience, Automotive Industry, Dealership Jobs, Office Jobs, Full‑Time, Part‑Time, Administrative Assistant, Receptionist, Phone Specialist, Relationship Builder, Sales Support, Service Advisor, Call Center Agent, Customer Service Representative, Automotive Customer Service, Business Development Center, Business Development Representative. This role is simple: Talk to dealerships and repair shops all day… and make them glad you called.
BDC Representatives Car GuysBDC RepresentativesRockford, MichiganAccess to top automotive BDC representative and customer service jobs - Personalized job matching - No cost to candidates — employers retain our services -------------------------------------------- BDC REPRESENTATIVE RESPONSIBILITIES - Handle inbound calls, internet leads, and customer inquiries - Schedule sales and service appointments - Follow up with customers via phone, email, and text - Manage leads and communication within CRM systems - Confirm appointments and maintain consistent follow-up - Support dealership sales teams and increase showroom traffic - Meet daily and monthly appointment and performance goals -------------------------------------------- BDC REPRESENTATIVE QUALIFICATIONS - Experience in automotive BDC, call center, customer service, or sales preferred - Strong communication and phone skills - Ability to manage high call volume and internet leads - Basic computer and CRM skills - Customer-focused and goal-driven mindset -------------------------------------------- BDC REPRESENTATIVE SKILLS Skills include customer service, communication, phone handling, inbound and outbound calls, appointment setting, lead management, CRM systems, customer follow-up, and sales support. -------------------------------------------- WHAT OUR CLIENTS OFFER - High Earning Potential for BDC Representatives - Competitive base pay - Commission and performance bonuses - High-Volume Dealership Environments - Strong lead flow and internet traffic - CRM tools and training provided - Career Growth Opportunities - Advancement into automotive sales or BDC management - Ongoing training in CRM systems and sales processes -------------------------------------------- WHY WORK WITH CARGUYS INC.
Customer Support Agent Allied UniversalCustomer Support AgentWyoming, MIThe primary function of the Security Intervention Specialist is to monitor surveillance of all security and CCTV monitors on the facility and surrounding grounds, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. Initiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response; prioritize and route emergency calls to appropriate first responders.
Monitoring and Response Agent Allied UniversalMonitoring and Response AgentGrand Rapids, MIAllied Universal SkillBridge Program Allied Universal® partners with the U.S. Department of Defense (DoD) SkillBridge Program to support transitioning service members with up to 180 days of on-the-job training during their final months of active duty, while they continue to receive full DoD pay and benefits. The primary function of the Security Intervention Specialist is to monitor surveillance of all security and CCTV monitors on the facility and surrounding grounds, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency.
NewCommercial Services Rep I Fifth Third BancorpCommercial Services Rep IGrand Rapids, MIProvides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
MES Solution Architect Manager (Siemens Opcenter Foundation/Discrete) Deloitte Touche Tohmatsu LtdMES Solution Architect Manager (Siemens Opcenter Foundation/Discrete)MI$141,200–$278,300 / yearAs a Manufacturing Executions Systems Solution Architect Manager on the Supply Chain & Network Operations team, you will be responsible for: Leading discussions with senior leaders and business stakeholders to define Manufacturing Execution System (MES) needs and translate requirements into solution functionality. 5+ years of experience with business requirements gathering, fit-gap analysis, functional process design, data mapping, functional and technical specification documentation, system configuration, system testing, solution delivery, customer support, process documentation, and onsite/offshore delivery models.
MES Solution Architect Manager Deloitte Touche Tohmatsu LtdMES Solution Architect ManagerMI$141,200–$278,300 / yearAs a Manufacturing Execution Systems Solution Architect Manager on the Supply Chain & Network Operations team, you will be responsible for: Leading discussions with client stakeholders to define Manufacturing Execution System (MES) business needs and translate requirements into scalable solution designs. 5+ years of experience in business requirements gathering, fit-gap analysis, functional process design, data mapping, functional and technical specification development, system configuration, testing, deployment, customer support, process documentation, and onsite/offshore delivery models.
Reliability & Maintenance Digital Transformation Architect Senior Manager Deloitte Touche Tohmatsu LtdReliability & Maintenance Digital Transformation Architect Senior ManagerGrand Rapids, MI$175,300–$322,900 / yearThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
CCaaS x AI, Manager, Functional Transformation Deloitte Touche Tohmatsu LtdCCaaS x AI, Manager, Functional TransformationMI$144,000–$241,000 / yearThis role is for a leader who can work effectively across business and technical stakeholders, shape scalable solution approaches, and lead delivery teams through the full lifecycle-from strategy and architecture through build, launch, and adoption. As a functional Manager you will help clients modernize and transform their contact centers using CCaaS and Generative AI-anchored on AWS (for example, Amazon Connect, Amazon Lex, and Amazon Bedrock) and informed by cross-platform capabilities.