NewCustomer Care Coordinator On-call HOPE NETWORKCustomer Care Coordinator On-callGrand Rapids, MIIn this role, you’ll coordinate ride requests, process applications and recertifications, create efficient route schedules, and help resolve transportation-related concerns while ensuring a positive customer experience and safe, reliable service. The Customer Care Coordinator serves as a key point of contact for transportation customers, passengers, caregivers, drivers, and other partners.
Customer Care Coordinator - Bilingual Spanish HOPE NETWORKCustomer Care Coordinator - Bilingual SpanishGrand Rapids, MIIn this role, you’ll coordinate ride requests, process applications and recertifications, create efficient route schedules, and help resolve transportation-related concerns while ensuring a positive customer experience and safe, reliable service. The Customer Care Coordinator serves as a key point of contact for transportation customers, passengers, caregivers, drivers, and other partners.
Confirmation Call Center Manager Bath PlanetConfirmation Call Center ManagerGrand Rapids, MIFull timeYou'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.
NewInbound Call Center Sales (Hybrid) - $18-25+/hr HiregyInbound Call Center Sales (Hybrid) - $18-25+/hrGrand Rapids, MI$18–$29 / hourLead Sources: Most inbound calls originate from customers responding to marketing campaigns indicating they qualify for an employer or affiliate discount and are seeking a quote. Sell insurance products to inbound callers by collecting customer information, generating quotes, and binding policies; occasionally perform outbound follow-up calls.
Call Center - Grand Rapids MI Applied InnovationCall Center - Grand Rapids MIGrand Rapids, MIFull timeThis role is focused on delivering exceptional client support by managing incoming service requests, coordinating technician schedules, and ensuring accurate processing of service and supply needs. The ideal candidate thrives in a fast-paced environment, is tech-savvy, and brings a positive, client-focused approach to every interaction.
In-Office Call Center Agent - MI - Full-Time - M-TH 11:30a - 8p and alternating Fri's 8a-4:30p / Sat's 9a-1p Versiti, Inc.In-Office Call Center Agent - MI - Full-Time - M-TH 11:30a - 8p and alternating Fri's 8a-4:30p / Sat's 9a-1pGrand Rapids, MichiganRemoteFull timeThis combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion.
NewIn-Office Call Center Agent - MI - Full-Time - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat 9a-1p Versiti, Inc.In-Office Call Center Agent - MI - Full-Time - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat 9a-1pGrand Rapids, MichiganRemoteFull timeThis combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion.
NewCall Center Agent - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat. 9a-1p Versiti, Inc.Call Center Agent - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat. 9a-1pGrand Rapids, MichiganRemoteFull timeThis combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion.
NewCall Center Representative BathWorks MichiganCall Center RepresentativeGrand Rapids, MichiganBathWorks is a fast-growing, locally owned West Michigan company specializing in Jacuzzi bath remodels, and we’re looking for driven people who want more than just a paycheck. If you’re looking for a role where effort matters, performance is rewarded, and growth is real, apply today and take the next step in your sales career with BathWorks.
Pharmacy Delivery Call Center Technician - New Walker Location Trinity Health CorporationPharmacy Delivery Call Center Technician - New Walker LocationGrand Rapids, MIRoutinely monitors prescription fill patterns for patients in the Prescription Home Delivery program to ensure ongoing medication compliance and follows up with clinical pharmacist when a patient exhibit patterns of non-compliance. Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols.
Supervisor - Call Center (Temporary, Remote Lawrence, KS) MaximusSupervisor - Call Center (Temporary, Remote Lawrence, KS)Grand Rapids, MIRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Supervisor - Call Center (Temporary, Remote McAllen, TX) MaximusSupervisor - Call Center (Temporary, Remote McAllen, TX)Grand Rapids, MIRemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Limited Service Spanish Bilingual Call Center Supervisor MaximusLimited Service Spanish Bilingual Call Center SupervisorGrand Rapids, MIFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .
Patient Access Agent – Centralized Call Center Center for Physical RehabilitationPatient Access Agent – Centralized Call CenterGrand Rapids, MIFull timep>We are looking for a friendly, organized, and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics. This role is the first point of contact for our patients and referral partners, helping individuals access the care they need quickly and efficiently.
Full Time Pharmacy Delivery Call Center Clerk Trinity Health CorporationFull Time Pharmacy Delivery Call Center ClerkGrand Rapids, MIAccurately operates a computerized cash register to compute charges and assigns appropriate cost exceptions (e.g., employee/customer discount). Strong interpersonal skills are necessary to effectively greet, interact and communicate with customers, patients and Health System employees.
NewCall Center Operator DuHadway Kendall and Associates IncCall Center OperatorGrand Rapids, MIThey are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.
PRN Caregiver / CNA (Flexible Hours & Paid Weekend On-Call Opportunities) Senior Helpers of Greater Grand RapidsPRN Caregiver / CNA (Flexible Hours & Paid Weekend On-Call Opportunities)Grandville, MichiganWhether you're a retired nurse, CNA, healthcare professional, current caregiver, nursing student, or someone with significant caregiving experience, this role offers the flexibility to work when you're available while making a meaningful impact in the lives of local seniors. When opportunities arise, our office team utilizes a preferred "Go-To Caregiver List" and contacts qualified caregivers who have demonstrated reliability, strong client care skills, and availability.
On-Call RN, Substance Use Detox & Residential Pine Rest Christian Mental Health ServicesOn-Call RN, Substance Use Detox & ResidentialGrand Rapids, MichiganOur services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Assesses person’s served care needs, develops a plan of care in collaboration with an interdisciplinary team, and continually reassesses plan of care according to person’s served care needs.
Full-Time Bi-Lingual Customer Service Center Representative ChoiceOne Financial Services, Inc.Full-Time Bi-Lingual Customer Service Center RepresentativeSparta, MIProblem Solving- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
In-Person Contact Center Research Representative - Grand Rapids PeckhamIn-Person Contact Center Research Representative - Grand RapidsGrand Rapids, MichiganAbility to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance, including engagement with the federal security process to obtain a federal security clearance. Key duties include: Customer Service & Communication: Provide courteous assistance by answering inquiries, following policies and procedures to route requests, and resolving customer issues effectively.