90 Results for

Call Center Jobs in East Grand Rapids, MI

Jobs

Grand Rapids, Michigan

You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved. We provide the training, support, and leadership opportunities you need to build a rewarding career while making a meaningful impact on our customers and your team.

11 days ago

Grand Rapids, MI

SUMMARY: This role is responsible for working cooperatively with Admissions Representatives to generate the enrollment of new students by marketing the university programs, securing admissions applications, scheduling appointments, working through phone, chat, texting, and email channels, offering and scheduling events, and creating follow-up tasks to move prospects along the path to enrolled students. RESPONSIBILITIES: Generate new student enrollment applications by providing information on University degree programs, and Responding to all newly created as well as re-activated leads generated by Marketing, Admissions Events, and other sources like SAT scores, FAFSA submissions, etc.

2 days ago

Grand Rapids, MI

$31,000–$75,000

If you’re hungry, driven, and ready to build a career where your effort equals your paycheck , you’ll fit right in here. No Experience or experience - in sales, call centers, or customer service —we’ll train the right hustlers .

30+ days ago

Grand Rapids, MI

Full time

We provide services like contact center support, bookkeeping, and back-office operations to help credit unions better serve their members. In this role, you'll be the friendly voice members rely on-providing answers, resolving issues, and creating a positive experience with every interaction.

30+ days ago

Grand Rapids, MI

Attends all on-campus recruitment events including Information Sessions, Open Houses, Spectrum of Scholarship Competitions, special group visit initiatives, counselor outreach events, summer registration programs and parent programs. Aquinas College provides a liberal arts education with a global perspective, emphasizes career preparation focused on leadership and service to others, and fosters a commitment to lifelong learning dedicated to the pursuit of truth and the common good.

Today

Grand Rapids, MI

Serve as an on-call interpreter for the assigned location and internal departments requiring Spanish language member-facing support, including assisting with member meetings and transactions, explaining financial products and services, resolving language-related issues, and clarifying policies to enhance communication and member experience. What you'll do: Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve.

30+ days ago

Grand Rapids, MI

What you'll do: Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve. Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.

30+ days ago

Grand Rapids, Michigan

Remote

Full time

This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion.

20 days ago

Grand Rapids, Michigan

Remote

Full time

16 days ago

Grand Rapids, Michigan

Remote

Full time

30+ days ago

Grand Rapids, MI

Full time

30+ days ago

Grand Rapids, Michigan

Coordinate and manage service technician call loads to ensure fast, quality support for our clients. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.

30+ days ago

Grand Rapids, MI

Aquinas College, an inclusive educational community rooted in the Catholic and Dominican traditions, provides a liberal arts education with a global perspective, emphasizes career preparation focused on leadership and service to others, and fosters a commitment to lifelong learning dedicated to the pursuit of truth and the common good. In the performance of their respective tasks and duties, all employees are expected to conform to the Aquinas College Service Statement: The College serves our community with excellence and respect through an institutional commitment to quality, accountability, cooperation, professionalism and responsiveness.

18 days ago

Grand Rapids, MI

Full time

p>We are looking for a friendly, organized, and customer-focused Patient Access Agent to join our centralized call center team supporting 12 outpatient physical therapy clinics. This role is the first point of contact for our patients and referral partners, helping individuals access the care they need quickly and efficiently.

20 days ago

Kentwood, MI

They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.

2 days ago

Grand Rapids, MI

Routinely monitors prescription fill patterns for patients in the Prescription Home Delivery program to ensure ongoing medication compliance and follows up with clinical pharmacist when a patient exhibit patterns of non-compliance. Prepares, packages, and distributes medication orders per physician request, pharmacist request, or prearranged work assignment according to established policies, procedures and protocols.

19 days ago

Grand Rapids, MI

As a technical support specialist, connecting our customers with technology and our global support structure, your insights will help shape product improvements, close experience gaps, and strengthen our reputation as an industry-leading laundry partner. As a member of our broader Customer Experience organization, you will be in a critical position to deliver high-quality customer solutions, while also providing internal support and guidance to the Level 1 support team.

16 days ago

Kentwood, MI

Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.

30+ days ago

Kentwood, Michigan

Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed. . Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs. .

30+ days ago

Sparta, MI

Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. ### Essential Duties and Responsibilities Provide friendly, helpful service to our English and Spanish speaking customers that promotes financial discipline by: Preparing for daily interactions with a professional mindset and an organized workstation.

30+ days ago

Grandville, Michigan

Whether you're a retired nurse, CNA, healthcare professional, current caregiver, nursing student, or someone with significant caregiving experience, this role offers the flexibility to work when you're available while making a meaningful impact in the lives of local seniors. When opportunities arise, our office team utilizes a preferred "Go-To Caregiver List" and contacts qualified caregivers who have demonstrated reliability, strong client care skills, and availability.

19 days ago

Grand Rapids, Michigan

Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Assesses person’s served care needs, develops a plan of care in collaboration with an interdisciplinary team, and continually reassesses plan of care according to person’s served care needs.

30+ days ago

Grand Rapids, Michigan

Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

30+ days ago

$171,500–$307,500 / year

Experience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

30+ days ago

Sparta, MI

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzed information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; handing complaints and resolving problems.

30+ days ago

Grand Rapids, MI

$144,000–$241,000 / year

4+ years of experience with customer service or contact center technologies, including contact center as a service, customer relationship management, workforce management, quality management, knowledge management, analytics, or artificial intelligence-enabled service platforms. Supporting the design and implementation of customer service technologies, including contact center as a service, customer relationship management, workforce management, knowledge management, analytics, automation, and artificial intelligence-enabled service platforms.

11 days ago

Grand Rapids, MI

$144,000–$241,000 / year

Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics. As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.

2 days ago

Byron Center, Michigan

Martin Transportation Systems , Inc., a single source provider of transportation and logistics services, is seeking a qualified Logistics Coordinators in our Account Support Department. MTS offers an excellent wage & benefits package commensurate with experience.

18 days ago

This position travels to branches that are short staffed to help coordinate the rental and inside counter sales of new and used equipment, as well as rollout and train the current staff on new processes. Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.

2 days ago

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30+ days ago

Grand Rapids, MI

The Marketing Manager works closely with leadership, vendors, and community partners to ensure timely execution of promotional initiatives while tracking the success of marketing efforts to meet organizational objectives. Additional Responsibilities: Qualifications: Education/Experience: Bachelor's Degree in marketing, communications, public relations or another related field, with a minimum of 2 years experience in communications or related field, or equivalent combination of education and experience.

30+ days ago

Grand Rapids, MI

With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.

13 days ago

Byron Center, MI

Full time

3 days ago

Wyoming, MI

Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints.

5 days ago

Grand Rapids, Michigan

Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Selects and completes appropriate therapeutic interventions based upon clinical knowledge base and educational background (to include individual, group, family, experiential, and evidence based models).

30+ days ago

Grand Rapids, Michigan

Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.

30+ days ago

Grand Rapids, Michigan

Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. We are seeking a professional and service‑oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services.

4 days ago

Grand Rapids, Michigan

Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.

4 days ago

Grand Rapids, Michigan

30+ days ago

Grand Rapids, MI

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.

5 days ago

Grand Rapids, MI

Lead event processes and logistics for Career Center programming, connecting over 1,000 employer partners with GVSU faculty, staff, and learners to support University career and first destination outcomes. Engage existing and prospective employers in interfacing with GVSU students, alumni, faculty, and administration through recommending participation in targeted career events and recruitment activities.

9 days ago

Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace. Work with end users to understand business priorities and execute the configuration of software to enable supporting processes.

20 days ago

Leverages Computer Aided Dispatch (CAD), radio, access control, fire alarm, burglar alarm, and video monitoring systems to facilitate security response to general requests, emergencies, and incidents with the potential to impact the company. May be regularly required to stand or sit for extended periods, walk long distances, use hands to handle, hold, or feel objects, tools, or controls, reach with arms, and talk or hear.

30+ days ago

Allendale, MI

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of appointment. The Grand Valley Campus Health Center is seeking a skilled, student‑focused Massage Therapist to provide therapeutic, restorative, and preventive massage services to the GVSU community.

30+ days ago

Rockford, Michigan

In 2025, the Company was recognized by Footwear News as Company of the Year, by Forbes as one of America’s Dream Employers, America’s Best Employers for Women, and America’s Best Employers for Company Culture, and by Inspiring Workplaces as one of the Most Inspiring Workplaces Globally. This Contact Center Operations Specialist is responsible for supporting contact center operations, including technologies and analytics, by working with leaders and team members as well as vendor partners to identify and improve the performance of the contact center.

30+ days ago

Grand Rapids, Michigan

A global canvas of creativity and community, Grand Rapids is home to ArtPrize, concert and theater venues, museums, Frederick Meijer Gardens & Sculpture Park, city owned parks, and is located just 30 minutes away from the beautiful west Michigan lakeshore. Butterworth Hospital offers a wide range of advanced medical, surgical and specialty care services that allow the urban campus in downtown Grand Rapids to serve as a major tertiary and quaternary referral center for West Michigan and beyond.

30+ days ago

Grand Rapids, MI

19 days ago

Grand Rapids, MI

You will collaborate with hospitals, physician offices, long-term care facilities, emergency departments, and internal clinical teams to ensure patients are transferred at the right time, to the right place, and at the appropriate level of care. In this critical role, you will serve as the centralized point of contact for all acute EMS patient transfers into, and across, our organization - ensuring safe, timely, and seamless transitions of care for patients and providers across the region.

11 days ago

adidas offers Part-Time employees working between 20-29 hours per week a robust and progressive medical plan, including HSA (Health Savings Account) prescription drug coverage and fertility support. Creators find inspiration in unlikely places, look at the world in their own unique way, are confident and have an uncanny ability to connect dots that others just don't see.

30+ days ago

Grand Rapids, MI

Responsibilities: Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality. Qualifications: High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

30+ days ago

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Call Center Jobs in East Grand Rapids, MI

Confirmation Call Center Manager Bath Planet

Call Center Admissions Specialist I Davenport University

Outbound Call Center Marketing Representative Top Home Improvements

Call Center Representative Xtend

Admissions Counselor and Call Center Supervis Aquinas College (Michigan)

Bilingual (English/Spanish) Call Center Specialist I Lake Michigan Credit Union

Call Center Specialist I Lake Michigan Credit Union

Hybrid - Not Remote - Call Center Agent - Full-Time - M-Th 8a - 4:30p and alternating Fri's 8a-4:30p / Sat's 9a-1pm Versiti, Inc.

Call Center Agent - MI - Full-Time - M-TH 11:30a - 8p and alternating Fri's 8a-4:30p / Sat's 9a-1p Versiti, Inc.

Call Center Agent - MI - FT - M-Th 8a - 4:30p and alternating Fri's 8a-4:30p / Sat's 9a-1p Versiti, Inc.

Call Center Representative CU*Answers, Inc.

Call Center - Grand Rapids MI Applied Innovation

Admissions Counselor and Call Center Supervis Aquinas College Dining Services

Patient Access Agent – Centralized Call Center Center for Physical Rehabilitation

Call Center Operator DuHadway Kendall and Associates Inc

Full Time Pharmacy Delivery Call Center Technician Trinity Health

Call Center Technical Support Associate - Temporary WASH Multifamily Laundry Systems, LLC

Biometrics (Fingerprint) Technician - On Call Amentum Services Inc

Biometrics (Fingerprint) Technician - On Call Amentum

Full-Time Bi-Lingual Customer Service Center Representative ChoiceOne Financial Services, Inc.

PRN Caregiver / CNA (Flexible Hours & Paid Weekend On-Call Opportunities) Senior Helpers of Greater Grand Rapids

On-Call RN, Substance Use Detox & Residential Pine Rest Christian Mental Health Services

Assistant Supervisor, 40 Hrs Weekly, 1st Shift + On-Call Rotation, Interactions Pine Rest Christian Mental Health Services

Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu Ltd

Customer Service Center Manager ChoiceOne Financial Services, Inc.

Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu Ltd

Contact Center Operations and Transformation Functional Manager Deloitte Touche Tohmatsu Ltd

Logistics Coordinator - 1st Shift - Byron Center, MI Martin Transportation Systems

Sales - Rental Counter Traveling Rep - Big Rapids & Byron Center NEW MacAllister Machinery Company Inc

Contact Center AI Specialist Wolverine World Wide Inc

Grand Rapids Kroc Center- Marketing Manager The Salvation Army USA

Test Center Administrator (PT) Prometric Inc

Sales - Rental Counter Traveling Rep - Big Rapids & Byron Center MacAllister Machinery

Service Center Clerk II (First Shift) Estes Express Lines Inc

Outpatient Adult Clinical Therapist - Christian Counseling Center (Full-Time) Pine Rest Christian Mental Health Services

Assessment & Referral Clinician Contact Center Every Other Weekend 1st Shift Pine Rest Christian Mental Health Services

Administrative Intake Support Specialist Contact Center Full Time 1st Shift Pine Rest Christian Mental Health Services

Admin Intake Support Specialist Contact Center Per Diem Pine Rest Christian Mental Health Services

Registered Nurse, Contact Center, Every Other Weekend Pine Rest Christian Mental Health Services

Consumer Contact Center Professional I Fifth Third Bancorp

Career Center Event Coordinator - Adjunct Grand Valley State University

IT Systems Administrator - Data Center GENTEX Corp

Global Security Operations Center Specialist (Part-Time/Various Shifts) MillerKnoll Inc

Massage Therapist - Campus Health Center (Temporary) Grand Valley State University

Contact Center Operations Specialist Wolverine Worldwide

Physician - Gynecology, Women's Health & Wellness Center - Grand Rapids, MI Corewell Health

Physician - Gynecology, Women's Health & Wellness Center - Grand Rapids, MI Corewell Health System

Registered Nurse - Transfer Center Coordinator Trinity Health

P/T Retail Store Associate - Grand Rapids Tanger, 6204, Byron Center, MI adidas AG

Grand Rapids Kroc Center - Welcome Desk Attendant The Salvation Army USA

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