NewCall Center Representative, Part-time West Coast UniversityCall Center Representative, Part-timeIrvine, CAFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
NewCall Center Representative West Coast UniversityCall Center RepresentativeIrvine, CAFollow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the Admissions team member and assign the CRM record/information to the advisor based on rotation. As an associate for a certified Great Place to Work, you will join a collaborative, student-centric culture valuing academic integrity, mutual respect, student learning, service, responsiveness, innovation, diversity, and stewardship.
NewData Center Controls Engineer JobotData Center Controls EngineerAnaheim, CA$110,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We develop creative and effective solutions to meet our employee’s and clients’ needs, creating a culture that acknowledges achievements and encourages professional development while providing challenging project work and career Advancement.
NewCustomer Service Representative Vaco LLCCustomer Service RepresentativeIrvine, CA$24–$27Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
NewPhysician - Emergency Medicine - Orange County Global Medical Center VituityPhysician - Emergency Medicine - Orange County Global Medical CenterSanta Ana, CAIn addition, Vituity physicians participate in our partnership model from day one, which includes profit distributions, equity ownership, and K-1 tax advantages. The city is home to the Bowers Museum, a renowned cultural institution featuring exhibits from around the globe, and the Santa Ana Zoo, known for its collection of unique animals.
NewInside Sales Representative JobotInside Sales RepresentativeChatsworth, CA$100,000–$145,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The Inside Sales / Account Manager is a fast-paced, customer-facing role combining inside sales, account management, and purchasing responsibilities within the fasteners business.
NewInfusion / Specialty Pharmacy Sales Representative JobotInfusion / Specialty Pharmacy Sales RepresentativeIrvine, CA$85,000–$120,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Physicians Office Sales Representative Medline IndustriesPhysicians Office Sales RepresentativeSanta Monica, CAFull timeBachelor’s degree and at least 2 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience. Track record of demonstrable sales growth and quota attainment; Ability to present multiple product lines; Excellent communication and organizational skills; Stable work history; Computer proficiency especially in MS Excel, Word, and Outlook.
Sr Analyst GT Field Support Analyst Marriott Vacations WorldwideSr Analyst GT Field Support AnalystNewport Coast, CAWorks with Global Technology (GT) Centers of Expertise to provide daily technical support as well as tactical support of site technology projects, department initiatives, and the implementation of division-wide GT projects at assigned corporate or field locations. Accountable for leading installation resource teams for Field Services, Network Engineering, Voice Engineering and Site Deployment infrastructure related projects ranging in complexity to ensure activities are completed within budget and on schedule.
NewStrategic Customer Coordinator Sunbelt RentalsStrategic Customer CoordinatorPico Rivera, CA$23.52–$32.34 / hourEducation or experience that prepares you for success:Previous experience in a call center customer service roleEquipment rental or construction industry experience preferredWynne software experience preferredBilingual Spanish/English preferredKnowledge/Skills/Abilities you may rely on:Construction equipment knowledgeCustomer service ethic and positive approach Communication skillsProbing questions and understanding concernsSafety is key to our culture:The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. A criminal history may have a direct, adverse, and negative relationship with your employment potentially resulting in the withdrawal of a conditional offer of employment for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating vehicles and/or heavy machinery.
Inbound Call Center Sales Representative AT&T IncInbound Call Center Sales RepresentativeCerritos, CACountry Code+1+1242+1246+1264+1268+1284+1340+1441+1473+1649+1664+1670+1671+1684+1758+1767+1784+1849+1868+1869+1876+1939+20+211+212+213+216+218+220+221+222+223+224+225+226+227+228+229+230+231+232+233+234+235+236+237+238+239+240+241+242+243+244+245+248+249+250+251+252+253+254+255+256+257+258+261+262+264+265+266+267+268+269+27+290+291+297+298+299+30+31+32+33+34+345+350+351+352+353+354+355+356+357+358+359+36+370+371+372+373+374+375+376+377+378+379+380+381+382+385+386+387+389+39+40+41+420+421+423+43+44+45+46+47+48+49+500+501+502+503+504+505+506+507+508+509+51+52+53+54+55+56+57+58+590+591+593+594+595+596+597+598+599+60+61+62+63+64+65+66+670+672+673+674+675+676+677+678+679+680+681+682+683+685+686+687+688+689+690+692+7+77+81+82+84+850+852+853+855+856+86+872+880+886+90+91+92+93+94+95+960+961+962+963+964+965+966+967+968+970+971+972+973+974+975+976+977+98+992+993+994+995+996+998Phone Number. JOB DESCRIPTION: The Business Premier Service Consultant assists Business customers with requests, questions, and concerns on all products and services offered by the Company (ex: billing, rate plans, features, services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, credit checks, service activations and changes, receivables management/collections, relocations, combined bill, after hours inquiries, and pre-paid services).
Call Center Sales Representative Remote Talent CloudCall Center Sales RepresentativeLos Angeles, CARemote$20,800–$41,600As a Call Center Sales Representative, you’ll play a key role in driving revenue by connecting customers with products and services that meet their needs. Your main responsibilities will include: Making outbound and/or handling inbound sales calls with potential and existing customers .
NewCustomer Service Call Center Fletcher Jones Management WestCustomer Service Call CenterIrvine, CAAt Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. Maintain high levels of guest satisfaction and client retention by taking full ownership of each guest's experience, leaving a lasting positive impression on behalf of the company .
Supervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union) University of Southern CaliforniaSupervisor, Medical Call Center – Access Center – Full Time 8 Hour Days (Exempt) (Non-Union)Los Angeles, CaliforniaWhen extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas.
Supervisor, Medical Call Center - Access Center - Full Time 8 Hour Days (Exempt) (Non-Union) University of Southern CaliforniaSupervisor, Medical Call Center - Access Center - Full Time 8 Hour Days (Exempt) (Non-Union)Los Angeles, CA$68,640–$112,370 / yearWhen extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas.
Call Center Representative/Inside Sales PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLCCall Center Representative/Inside SalesSOUTH EL MONTE, CAIn this role, you'll be the first point of contact for our customers, handling inbound and outbound calls with professionalism and enthusiasm. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial.
Call Center Sales Representative FreshTaxCall Center Sales RepresentativeSanta Ana, California$17–$24About the Role:FreshTax is growing, and we’re hiring Client Intake Specialists to be the first point of contact for individuals seeking help with IRS tax debt. If you’re coachable, positive, and ready to make an impact, this is a great way to start a rewarding career in the tax resolution industry.
Service Department Call Center Representative (BDC) - Puente Hills Nissan - City of Industry,CA Surf City NissanService Department Call Center Representative (BDC) - Puente Hills Nissan - City of Industry,CACity of Industry, CA$17–$21 / hourAs a Service Department Call Center Representative, you will answer phone calls, set appointments for service teams, and assist the Service Department with responding to leads. We are looking for energetic professionals who have successfully delivered on goals while maintaining the highest customer satisfaction.
NewCall Center Representative TIMEPROOFUSACall Center RepresentativeAnaheim, CAYou'll create interest, educate customers on how our products protect and enhance their homes, and schedule qualified appointments for our Sales Representatives — no hard selling, just genuine conversations and strong connections! With fire-safe materials, sustainable technology, and a leadership team backed by decades of success in home remodeling, we're building smarter, safer homes that stand the test of time.
Call Center Representative/Inside Sales CbCall Center Representative/Inside SalesSouth El Monte, CaliforniaInspired by the groundbreaking work of Joyce Epstein, a renowned expert in family engagement, PEBSAF's comprehensive virtual parent workshops provide a wealth of resources and guidance on a wide range of topics, from effective communication strategies to homework support and navigating the school curriculum. Recognizing the profound impact of parental involvement in a child's educational journey, PEBSAF has made it its mission to bridge the gap between home and school, empowering parents with the knowledge and skills they need to actively support their children's learning.
Call Center Customer Service Ultimate Staffing ServicesCall Center Customer ServicePasadena, California$19–$23 / hourThe Call Center Customer Service Representative is responsible for providing prompt, professional, and courteous support to customers via phone, email, chat, or other communication channels. Assist customers with questions related to products, services, orders, billing, or accounts.
NewService Call Center Representative Norm ReevesService Call Center RepresentativeCerritos, CaliforniaThe Automotive BDC Service Representative plays a critical role in the success of the dealership's service department by efficiently managing customer inquiries, scheduling service appointments, and ensuring exceptional customer service. Team Collaboration: Collaborate closely with service advisors, technicians, and other departments to ensure a smooth service experience for customers.
Call Center Representative BluSky Restoration Contractors, LLCCall Center RepresentativeSignal Hill, CABluSky's Call Center Representative role is an integral part of our organization, responsible for engaging prospective and existing BluSky customers to promote products and services, generate sales, and deliver exceptional customer experience. This role requires strong communication skills, conveying a message of empathy and compassion to our customers in emergency or non-emergency situations, with an inquisitive curiosity to obtain critical information, in a fast-paced environment.
Call Center Representative - DHA Social Security AdministrationCall Center Representative - DHACA$40,736–$82,007 / yearExamples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). This involves receiving incoming calls through SSAs National 800 number and conducting interviews to determining the nature of the call or provide information on SSA laws, rules and regulations and Medicare Insurance Programs; obtaining information in order to determine eligibility for programs administered by SSA; and using automation tools to access and update information about claims or potential eligibility.
Call Center/Outreach Center Coordinator PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLCCall Center/Outreach Center CoordinatorBurbank, CAIn this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. Use best practices in customer service techniques to develop rapport and build relationships with customers.
Call Center Manager Infusion for HealthCall Center ManagerBrea, CA$90,000–$100,000 / yearAct as a liaison between patients and healthcare providers, ensuring that patient concerns regarding scheduling, authorizations, and intake processes are addressed promptly. We are seeking a Patient Care Call Center Manager to join our fast-paced operations team and oversee the success of our front-end patient care services.
Call Center/Outreach Center Coordinator CbCall Center/Outreach Center CoordinatorBurbank, CaliforniaInspired by the groundbreaking work of Joyce Epstein, a renowned expert in family engagement, PEBSAF's comprehensive virtual parent workshops provide a wealth of resources and guidance on a wide range of topics, from effective communication strategies to homework support and navigating the school curriculum. Recognizing the profound impact of parental involvement in a child's educational journey, PEBSAF has made it its mission to bridge the gap between home and school, empowering parents with the knowledge and skills they need to actively support their children's learning.
NewCustomer Service Representative - Inbound Call Center SPCustomer Service Representative - Inbound Call CenterSanta Monica, CATomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries.
Sr. Director, Pharmacy - Prior Authorization & Call Center Blue Cross and Blue Shield AssociationSr. Director, Pharmacy - Prior Authorization & Call CenterWoodland Hills, CARequires a Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy in the U.S. Requires 12 years of prior experience in: a managed care health plan or pharmacy benefit management companies or other relevant settings; pharmacy prior authorization program and call center operations; developing and implementing strategic operational plans to optimize efficiency and cost outcomes. Collaborate cross-functionally with BSC Medical Directors, Appeals and Grievance and care management teams to share accountability for evidence-based decision-making, promote adherence to BSC coverage policies, facilitate care coordination and optimize customer experience.
Call Center - Customer Service Representative LancesoftCall Center - Customer Service RepresentativeBrea, CA$22The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency. To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.
Senior Community Health Worker - Call Center Agent Heluna HealthSenior Community Health Worker - Call Center AgentAlhambra, CaliforniaProvides personalized tutorial showing new users how to navigate the Patient Portal including downloading the Patient Portal app on patient’s smartphone, signing into the app, and teaching patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.). Assists patients and families remotely to enroll via email invitation or self- enrollment, download the Patient Portal app on patient’s smartphone, sign into the app, and teach patients and families to use features of the Patient Portal (view labs, notes, message doctor, renew prescriptions, join video visit, etc.).
NewService Call Center Representative Conant Automotive Resources LLCService Call Center RepresentativeCerritos, CAPart timeThe Automotive BDC Service Representative plays a critical role in the success of the dealership's service department by efficiently managing customer inquiries, scheduling service appointments, and ensuring exceptional customer service. Team Collaboration: Collaborate closely with service advisors, technicians, and other departments to ensure a smooth service experience for customers.
Donor Service Representative (Call Center) Salvation Army CareersDonor Service Representative (Call Center)Carson, CaliforniaModerate livestream sales: Serve as the voice of our brand during live virtual sales, engaging with viewers and answering questions in real-time. Be our brand and product expert: Leverage your knowledge of clothing brands and trends to assist livestream shoppers and donor inquiries.
Service and Parts Call Center Representative Bilingual Spanish and Englishh Honda of North HollywoodService and Parts Call Center Representative Bilingual Spanish and EnglishhNorth Hollywood, CaliforniaThe Service BDC Representative is responsible for answering inbound phone calls in a timely manner while working to complete assigned customer service related outbound calls. Communicate effectively with Service and Parts guests according to their preferred method of communication be it phone, text,chat or email.
NewJapanese Bilingual Call Center Customer Service Associate TRICOM QUESTJapanese Bilingual Call Center Customer Service AssociateTorrance, CAJob #: 103521 Title: Japanese Bilingual Call Center Customer Service Associate Location: Torrance, CA Salary Range: $23.51 / hour Position: Customer Service Rep in Call Center Description: An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA. Provides customers with information regarding flights, fares, destinations, special offers, and other travel products .
Call Center Agent (CSR) Alura Workforce SolutionsCall Center Agent (CSR)Aliso Viejo, CAYou'll support patients across the organization's many locations nationwide, helping with everything from scheduling and rescheduling to prescription questions, post-procedure guidance, and connecting patients to the right level of care quickly and confidently. An innovative leader in ophthalmology, they deliver an exceptional patient experience through advanced technology and a team of highly skilled, experienced surgeons — trusted by more than 3,000 referring eye doctors nationwide.
Customer Service Representative Inbound Call Center SP Plus CorporationCustomer Service Representative Inbound Call CenterSANTA MONICA, CATomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries.
Customer Service Representative - Inbound Call Center Metropolis TechnologiesCustomer Service Representative - Inbound Call CenterSANTA MONICA, CATomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues which include customer questions, complaints, and inquiries.
Account Advisor I - Call Center Blue Cross and Blue Shield AssociationAccount Advisor I - Call CenterLos Angeles, CARemotePursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Reviews and researches billing and healthcare claim inquiries from members and providers, to ensure proper benefits and/or payments are applied correctly; researches multiple computer systems/applications to verify data/information accuracy.
Lead Customer Service Rep - Covered CA Call Center CalOptimaLead Customer Service Rep - Covered CA Call CenterOrange, CA$55,966–$83,949 / yearWe are hoping you will join us as a Lead Customer Service Rep - Covered CA Call Center and help shape the future of healthcare where youll be an integral part of our Customer Service team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. High school diploma or equivalent PLUS 3 years of customer/member services experience, including 2 years of experience in health insurance exchange, marketplace and/or commercial Individual and Family Plan (IFP) required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Call Center Representative Providence Health & ServicesCall Center RepresentativeMission Hills, CA$24–$31.52 / hourTogether, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Call Center Representative Providence St. Joseph HealthCall Center RepresentativeMission Hills, CATogether, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Call Center Representative 1 Clean Energy Fuels CorpCall Center Representative 1Newport Beach, CARemoteTo perform the job successfully, an individual should demonstrate the following behaviors: Quality: Consistently produces high quality work (accurate, neat, and thorough). Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel.
Call Center Representative CR&R IncCall Center RepresentativeStanton, CAp>CR&R Incorporated is one of Southern California's leading waste and recycling services providers, serving residential, commercial, and industrial customers across multiple states. As a Customer Service Representative, you will handle inbound calls, resolve issues, and process service requests that directly impact customer satisfaction and daily operations.
Outbound Call Center Representative Syra Health CorpOutbound Call Center RepresentativeCAEncourages members to participate in the Care Management Quality programs by providing information about the program, outlining program features, value, and explaining available services. Under direct supervision, handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
Call Center Representative - TEMP Clinica Monsenor Oscar A RomeroCall Center Representative - TEMPLos Angeles, CAMake reminder phone calls for next day scheduled Daily use of text messaging app, WELL Health or other technological platforms, responsible to monitor all incoming messages including but not limited to: responding timely to any appointment requests, close patient channels if no follow up is required, pin other departments to messages depending on the request made by patient. Position Summary: Under the supervision of the Clinic Office Manager, the Call Center Representative will assist patients and other external parties, by taking calls, answering questions, and forwarding calls and messages as appropriate.
Remote Healthcare Call Center Representative Conduent IncRemote Healthcare Call Center RepresentativeCARemoteThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. (Workspace must be clutter free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area).
Call Center Operator I - Bilingual in Thai ASIAN PACIFIC HEALTH CARE VENTURE INCCall Center Operator I - Bilingual in ThaiLos Angeles, CAAs APHCV is in the business to serve patients, APHCV is committed to the provision of patient centric care at all levels, from the Clinic Operations Call Center Operator, Front Office and Medical Interpreters (and beyond). Create patient chart for IPA member and non-IPA member upon receiving tasks from On Call provider, Triage Nurse or Medical Records unit.
Call Center Operator I - Spanish ASIAN PACIFIC HEALTH CARE VENTURE INCCall Center Operator I - SpanishLos Angeles, CAAs APHCV is in the business to serve patients, APHCV is committed to the provision of patient centric care at all levels, from the Clinic Operations Call Center Operator, Front Office and Medical Interpreters (and beyond). Create patient chart for IPA member and non-IPA member upon receiving tasks from On Call provider, Triage Nurse or Medical Records unit.
Call Center Representative I (California Only) Western GrowersCall Center Representative I (California Only)Irvine, CARemote$38,625.60–$50,874.31 / yearAt Pinnacle Claims Management, we are an innovative third-party administrator (TPA) that provides a full-suite of comprehensive and customized health benefits administration services for self-funded companies, including health management and wellness solutions, and pharmacy benefit management. The Call Center Representative I will play a crucial role in assisting clients over the phone and electronically, making a real difference in their experience with the Health Benefits Exchange (HBEX).