Pharmacy Technician Supervisor / COE Call Center ResCare Premier Inc.Pharmacy Technician Supervisor / COE Call CenterVancouver, WA$30–$38.50 / hourFull timePharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.
Program Support Supervisor 2 - Disability Access Center Clark CollegeProgram Support Supervisor 2 - Disability Access CenterVancouver, WA$3,811–$5,117 / monthFull timeInformation regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu. Clark College’s Office of People and Culture supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice.
Call Center Sales Representative (On-Site) RenuityCall Center Sales Representative (On-Site)Vancouver, WashingtonProvide exceptional communication skills by answering incoming calls from customers promptly and professionally, ready to uncover their needs and schedule a consultation with a product expert. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs.
NewCall Center Representative BCI AcrylicCall Center RepresentativeVancouver, WAAs our company continues to grow, we're seeking energetic and personable Call Center Representatives to help connect customers with the services they need. Join the rapidly growing team at Santiago General Contractor Solutions, a leader in acrylic bath remodeling and home improvement.
Call Center - OHT Leslie's Poolmart IncCall Center - OHTHillsboro, OR$19–$21 / hourOregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. DIVE IN TO A NEW CAREER WITH A LESLIES COMPANY: Oregon Hot Tub is Oregon's largest and most established hot tub company-the #1 selling hot tub company in the Portland area since 1979.
NewCall Center Specialist Oregon Health & Science UniversityCall Center SpecialistPortland, ORThe Call Center Communication Specialist receives and documents meal orders from patients and visitors in the call center according to established procedures and enter them directly into the Food & Nutrition Services computer system. This position will also respond to inquiries from patients and staff about the OHSU Room Service Program and services, direct inquiries as necessary, explain processes and procedures to customers and provide information about services available.
Hospital Operator / Call Center Representative (Switchboard) Pyramid Consulting, IncHospital Operator / Call Center Representative (Switchboard)Portland, OR$30–$35 / hourBy applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Receive, screen, and route a high volume of incoming calls through an electronic switchboard system.
Registered Nurse - Call Center Advice RN Virginia Garcia Memorial Health CenterRegistered Nurse - Call Center Advice RNHillsboro, ORThe CCAN utilizes their clinical background and critical thinking skills to assess symptoms, offer guidance on self-care, and determine the appropriate level of care needed, potentially referring them to other healthcare professionals or facilities like the Emergency Department (ED). This role works collaboratively with the Call Center, but practices independently to assist patients and uses evidence-based telephone triage nursing protocols and their nursing experience and judgment to provide guidance on a wide range of care concerns.
Call Center Remote Customer Service Representative Vimo, Inc.Call Center Remote Customer Service RepresentativeHillsboro, ORRemoteVimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
OR Call Center Remote Customer Service Representative Vimo, Inc.OR Call Center Remote Customer Service RepresentativePortland, ORRemoteVimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
NewCall Center Representative RADcube | Rapid Technology SolutionsCall Center RepresentativePortland, ORHandle a high volume of inbound calls with professionalism, accuracy, and empathy Process residential incentive applications and related documentation Answer detailed questions about incentive eligibility, requirements, and timelines Resolve disputed incentive claims using policy interpretation and problem-solving skills Support customer, contractors, and community-based organizations with program inquiries Perform accurate and consistent data entry across multiple systems Maintain clear and well-written customer records and documentation Follow established processes accurately and deliver consistently error-free work Participate in process improvement and quality assurance initiatives Mentor and support developing team members as needed This role requires focus, follow-through, and detail-oriented work habits. Youll likely succeed in this role if you Have 3 years of call or contact center experience Are known for your strong work ethic and reliability Have solid professional references who will vouch for your integrity Can manage high call volume without sacrificing accuracy Are meticulous with data entry and customer documentation, and have previous experience using CRM systems Solve problems proactively instead of passing them along Maintain healthy worklife balance and have established self-care routines Enjoy working with younger colleagues and see value in mentoring and advising Communicate clearly, respectfully, and confidently, especially when explaining complex information A college degree and spanish speaking candidates are preferred, but experience and capability matter more.
Call Center Representative Oregon Health & Science UniversityCall Center RepresentativePortland, ORCall Processing/Paging (answering, screening, routing, paging etc.) Use Information Systems for the following call types: • Informational • Emergent • After-hours clinic and/or healthcare support • Physician Advice and Referral Calls • On-call and paging support • Multiple marketing events for OHSU Provide information to callers, including directions, addresses and hours of operation Paging appropriate personnel or on-call staff Data Entry • Assist departments with data entry for on-call schedules or paging status • Change/check status/referal of pagers including forwarding calls from one pager to another and blocking pagers for vacations, in-surgery, unavailable, etc. All employees must keep confidential what they hear and what they see when handling, reviewing, or observing: communications and records thereof (calls, email, pages, fax, etc.), data transmission, databases, or other forms of information Confidentiality extends to the identities of the parties of the communications, and even to the fact that the communication took place.
Call Center Representative DaBellaCall Center RepresentativeHillsboro, OregonPhysical Requirements: · Ability to remain in a seated position for multiple hours at a time · Entering text or data into a computer utilizing a traditional keyboard · Ability to hear, understand and distinguish speech – in person/telephone . As one of the nation's largest and fastest-growing companies in our field, we're racing towards success and need top-notch individuals like YOU to accelerate our journey!
Enrollment Specialist - Call Center Ultimate Staffing ServicesEnrollment Specialist - Call CenterLake Oswego, OregonRemote$19 / hourOur client, a leading education organization, is seeking enthusiastic, thoughtful, and highly motivated problem solvers to join its new enrollments team. Responsibilities include enrollment assistance, billing support, issue resolution, and helping clients access backup support when unexpected needs arise.
Agent, In House Marketing Call Center Travel + Leisure Co.Agent, In House Marketing Call CenterPortland, OregonYou'll work onsite supporting multiple resort brands across the region, partnering closely with marketing, sales, and operations to keep tour flow moving and qualified guests in the seats. Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Patient Scheduling - Call Center The Vancouver Clinic P.S.Patient Scheduling - Call CenterVancouver, WashingtonIn this role, you will schedule appointments for clinicians and ancillary services across all areas of the clinic, manage rescheduling needs due to provider changes and waitlists, perform initial phone triage following established protocols, verify and update patient demographic information, gather all necessary details prior to appointments, and provide clear directions to patients as needed. Vancouver Clinic offers medical, dental, vision, life insurance, AD&D, long term disability, health savings account, flexible spending account, employee assistance program, and multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
Care Manager â Patient Support Call Center -Remote IQVIA Holdings IncCare Manager â Patient Support Call Center -RemoteVancouver, WARemote$22–$23 / hourIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. Care Manager's maybe responsible forcontacting insurance companies to obtain correct eligibility information, perform benefit investigations, copayassistanceand check prior authorization and/or appeal status.
Agent, In House Marketing Call Center Travel + Leisure CoAgent, In House Marketing Call CenterPortland, ORYou''ll work onsite supporting multiple resort brands across the region, partnering closely with marketing, sales, and operations to keep tour flow moving and qualified guests in the seats. Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Care Manager - Patient Support Call Center -Remote IQVIACare Manager - Patient Support Call Center -RemoteVancouver, WARemote$22–$23 / hourLI-CES \#LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. **_**This is posted in anticipation of a future role**_** **Position Summary:** Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.
On-Call Adult Crisis Center Emergency Medical Technician (EMT) ClarvidaOn-Call Adult Crisis Center Emergency Medical Technician (EMT)Portland, ORCommunication about legitimate Clarvida job opportunities will only come from an authorized Clarvida.com email address, from a notifications@jobvite.com email, or a personal LinkedIn account that is associated with a Clarvida.com email address.". The staff at our Adult Crisis Center work as part of an interdisciplinary team focusing on crisis intervention skills to de-escalate, treat and stabilize behavioral health needs of individuals.
Temporary Customer Service Professional I Cambia Health SolutionsTemporary Customer Service Professional IVancouver, WARemoteFull time6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or equivalent combination of education and experience. As the face of Cambia, our CSPs play multiple roles - listener, problem-solver, investigator and advocate - all in service of making our members' health journeys easier and days brighter.
Part Time Call Center DaBellaPart Time Call CenterHillsboro, OregonAs one of the nation's largest and fastest-growing companies in our field, we're racing towards success and need top-notch individuals like YOU to accelerate our journey! APPLY TODAY if you've got experience in sales, marketing, retail, collections, call center, insurance, or telemarketing and let's kickstart your journey to success!
Customer Service Representative | Billing Support Charter CommunicationsCustomer Service Representative | Billing SupportVancouver, WAFull timeExperience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach.
On-call Nurse (RN or LPN) - Hooper Detoxification and Stabilization Center Central City ConcernOn-call Nurse (RN or LPN) - Hooper Detoxification and Stabilization CenterPortland, ORAbility to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity. Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.
NewOn-call Registered Nurse (RN) - 16xBurnside Recovery Center Central City ConcernOn-call Registered Nurse (RN) - 16xBurnside Recovery CenterPortland, ORCentral City Concerns 16XBurnside Recovery Center, a state-of-the-art facility designed to meet a critical need in our community: providing extended residential treatment for individuals transitioning out of Hooper Detoxification and Stabilization Center. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.
Call Taker - ComTrans Global Medical Response IncCall Taker - ComTransMilwaukie, ORGMR's Core Behaviors-keep care at the center, raise your hand, seek to understand, find a way together and be accountable-unite our teams and set us apart in emergency medical services. BASIC FUNCION: Utilizing the communication program and phone system the Call Taker shall receive incoming calls from external customers requesting transportation.
Clinic Support Specialist (On-Call) Outside InClinic Support Specialist (On-Call)Portland, ORMaintain an environment conducive to patient comfort and confidentiality; Oversee patient intake and reception for multiple clinic shifts; Assist new patients with registration process; Provide referrals for clients to various community agencies as needed; Verify insurance eligibility, benefits and copayments; Assist qualified patients with applying for health insurance benefits as eligible; Accept cash, check, or credit card payments from clients, providing change, processing transactions and ensuring receipts balance; Assist with Mychart navigation; Medical Information Management. Assist with training of front office staff and/or volunteers; Be an engaged team member of a Patient Centered Primary Care Medical Home care team; Oversee office equipment and medical records areas; Answer phone calls and assist with Call Center coverage, when needed; Coordinate with back clinic staff to ensure accurate scheduling of appointments; Patient/Customer service.
Tennis Instructor (On-Call) City of Lake OswegoTennis Instructor (On-Call)Lake Oswego, OR$29.56–$37.83 / hourThe Lake Oswego Tennis Center (LOTC) is seeking part-time Tennis Instructors to deliver dynamic, innovative tennis instruction to youth and adults. Racquet Sports Professionals Association (RSPA, formerly USPTA) or Professional Tennis Registry (PTR) certification is strongly preferred, but not required.
Medical Technician (Relief/On-Call) Oregon MetroMedical Technician (Relief/On-Call)Portland, OR$25.43–$34.09 / hourWe find solutions for our area's garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home. Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale.
CDL Driver (On-Call) Mary's WoodsCDL Driver (On-Call)Lake Oswego, OregonWe are committed to hospitality in every sense of the word -- priding ourselves on providing exceptional care to residents, opportunities for our employees and neighborliness to our surrounding community. Working at Mary's Woods in any capacity means you're supporting an organization with a mission rooted in the core values of respect, compassion, excellence, stewardship and justice.
Pharmacy Technician - On-Call Multnomah County (OR)Pharmacy Technician - On-CallPortland, OR$27.64–$33.99 / hourDuring these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. External applicant: When completing the application on Workday as an external candidate (including volunteers, unpaid interns, contractors, and community partners) through https://multco.us/jobs , you will come to a page where you will see the "Resume/CV" section.
NewOn call Host - Departure Sage HospitalityOn call Host - DeparturePortland, OregonMaintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management. Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
Community Health Worker - On Call Float Multnomah County (OR)Community Health Worker - On Call FloatPortland, OR$28.45–$34.99 / hourEstablish and maintain effective working relationships with the medical care team members; participate in regular team meetings, case conferences, and collaborative care planning to support coordinated, client-centered services; communicate appropriately regarding shared clients; and ensure documentation is completed in the electronic medical record. Collaborate in the planning and delivery of interactive health education classes and presentations for diverse populations; provide culturally appropriate, department-approved health education in individual, family, and group settings, primarily through in-person programming such as walking groups, grocery store tours, cooking classes, and etc/, with limited use of virtual formats when appropriate.
NewOn call Host - Departure Sage Hospitality Resources LLCOn call Host - DeparturePortland, ORMaintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management. Balances and reconciles computerized and manual reports at the end of each shift in order to present accurate and organized daily business records to the Accounting Department.
School Health Assistant ON-CALL Multnomah Education Service DistrictSchool Health Assistant ON-CALLPortland, ORWe are nurses, care coordinators, health educators, health assistants, administrative staff, screening and prevention specialists who accomplish this by providing and coordinating specialized health services that support the educational experience for students throughout Multnomah and Clackamas County. KNOWLEDGE, SKILLS AND ABILITIES: Ability to successfully complete training for Medication Administration (ORS 339.867-870); Training for Emergency Glucagon Providers (ORS 433.800- 830); and Treatment of Severe Allergic Reaction (ORS 433.800-830).
On-Call Subacute Technician Central City ConcernOn-Call Subacute TechnicianPortland, ORThis includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee. Ability to effectively interact with co-workers and patients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles and sexual orientations and treat each individual with respect and dignity.
On-Call Pharmacy Technician Central City ConcernOn-Call Pharmacy TechnicianPortland, OR$21.19–$27.55 / hourPerforms the technician operations of the Pharmacy in a cost-effective manner, including monitoring of inventory and pricing, supporting day-to-day operations, and assuring adequate resources are available to meet customer needs. Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988.
NewTransplant Coordinator RN - Heart Transplant and VAD Per Diem On-Call Day Providence Health and ServicesTransplant Coordinator RN - Heart Transplant and VAD Per Diem On-Call DayPortland, OROur not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care. As the largest healthcare system and largest private employer in Oregon, Providence is located in areas ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland.
SUDs Counselor - Hooper Detox (On Call) Central City ConcernSUDs Counselor - Hooper Detox (On Call)Portland, OR$27.62–$36.65 / hourAbility to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.
Psychiatric Mental Health Nurse Practitioner - On Call Central City ConcernPsychiatric Mental Health Nurse Practitioner - On CallPortland, OR$79–$100 / hourAbility to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity. This is an opportunity to serve vulnerable populations while working alongside passionate interdisciplinary teams dedicated to ending homelessness, supporting recovery, and improving community health.
On-Call Overnight Receptionist - The Springs at Carman Oaks The Springs LivingOn-Call Overnight Receptionist - The Springs at Carman OaksLake Oswego, ORThe Springs at Carman Oaks, a premier housing community in Lake Oswego, is seeking a customer service minded, detail oriented individual to join our team! All of our communities offer warm and inviting environments that enhance peoples' lives, and offer quality services and genuine solutions for seniors.
Sales Representative, Contact Center Onward ClimateSales Representative, Contact CenterPortland, ORRemoteFull timeCompetitive Pay: On target earnings of $68-$70k annually earned through $23-$24/hr starting base pay (DOE/Location) plus a monthly bonus structure with high earning potential (top Sales Representatives earn over $80k). Requirements: Professional home office with high-speed internet and pre-existing right-to-work status required (Onward Climate does not provide sponsorship or relocation assistance).
Contact Center Administrator VetsourceContact Center AdministratorPortland, ORRemote$24.73–$30 / hourFull timeThe Workforce and Platform Administrator is responsible for the daily, real-time management of the contact center’s Google Contact Center AI (CCAI) platform, including virtual agents, routing, and AI-driven insights, while simultaneously overseeing Workforce Management (WFM) functions such as forecasting, scheduling, and real-time adherence. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences.
CDL Driver (On-Call) Mary's Woods at Marylhurst IncCDL Driver (On-Call)Lake Oswego, ORPart timeWe are committed to hospitality in every sense of the word -- priding ourselves on providing exceptional care to residents, opportunities for our employees and neighborliness to our surrounding community. Working at Mary's Woods in any capacity means you're supporting an organization with a mission rooted in the core values of respect, compassion, excellence, stewardship and justice.
Dental Assistant III On Call Sea Mar Community Health CentersDental Assistant III On CallVancouver, WASea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.
On-Call Residential Life Counselor State of WashingtonOn-Call Residential Life CounselorVancouver, WA$20.58–$27.42 / hourMinimum age of 18; Basic Microsoft Office software skills; Ability to maintain confidentiality at all times; Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that will reduce or minimize potential conflict; Possess basic Braille competency or have the ability to obtain basic Braille competency; Have or have the ability to obtain First Aid/CPR card and Food Handlers card; Willingness and abilities to work with students with learners with diverse learning needs; Must be able to stand or sit for prolonged periods of time and ability to walk long distances, as necessary; Ability to monitor students on long distance bus trips; Ability to lift or assist students as necessary; Willingness and ability to maintain good working relationships with staff, parents and students; Must pass state and federal criminal background checks; The ability to learn and grow and the ability to take action to meet the needs of others. Our programs and services are provided across a diverse continuum of service options; including a range of short and long-term programs that include residential options at our Vancouver campus, outreach services in local schools and communities, access to specialized technology and resources through our Ogden Resource Center, as well as training options for parents, educators, and related service providers through a combination of department efforts.
Crisis Intervention Specialist - On-Call Sea Mar Community Health CentersCrisis Intervention Specialist - On-CallVancouver, WASea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. The Crisis Intervention Specialist (CIS) provides behavioral health crisis intervention services to individuals who are referred to Sea Mar's Adult Mobile Crisis Intervention (AMCI) team through the Southwest Washington Crisis line, 911 or CRESA.
Personal Care Attendant (PCA) Caregiver - On-Call Prestige Care IncPersonal Care Attendant (PCA) Caregiver - On-CallGresham, OR$24.50–$29 / hourProvides direct resident care while promoting resident dignity, independence and choice, regularly observes residents' physical and mental conditions and reports changes to the Health Services Director, Expressions Coordinator, or Executive Director. Job Summary: Provides direct resident care, completes assignments as a universal worker, assists in maintaining a positive physical and psychosocial environment for residents, and upholds Prestige's core values of respect, integrity, commitment and trust.
On-Call Pharmacy Technician Neighborhood Health Center OregonOn-Call Pharmacy TechnicianCanby, ORWho We Are: Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitectureOR$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.