Bilingual Call Center Representative/Member Advocate Healthcare Financial, Inc.Bilingual Call Center Representative/Member AdvocateBoston, MA$45,000–$47,000 / yearFull timeHighly Organized & Efficient: Manages multiple leads, follows up consistently, and tracks progress in CRM systems. Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.
NewCall Center Representative Healthcare Financial, Inc.Call Center RepresentativeQuincy, MA$45,000–$47,000 / yearFull timeThis is a high-volume call center position requiring strong experience with inbound/outbound calls, outbound dialers, productivity metrics, documentation, and customer service. Healthcare Financial, Inc. (HFI) is seeking a Member Advocate to support vulnerable members who may qualify for Medically Complex and Medicaid programs.
Bilingual Call Center Representative / Member Liaison Healthcare Financial, Inc.Bilingual Call Center Representative / Member LiaisonQuincy, MA$42,000–$45,000 / yearFull timeYou will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval.
Call Center Rep Franklin ProfessionalsCall Center RepLeominster, MAWhen you join our team, you will work in our newly renovated headquarters in Leominster, MA, and be provided with extensive training, exceptional benefits, and a leadership team that is supportive and dedicated to continuous improvement for customers and employees. You will work with a highly respected market leader offering solutions that make a real impact on people’s lives.
Call Center Supervisor Renewal by Andersen | Esler CompaniesCall Center SupervisorMarlborough, MA$80,000–$100,000 / yearDeliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America.
NewContact Center Representative North Easton Savings BankContact Center RepresentativeWhitman, MAReceives incoming telephone calls and other communications from customers needing assistance with existing accounts, purchasing products, and opening new accounts. Places outgoing telephone calls to customers in connection with specific service requests, or to welcome them to new services and answer questions.
Call Center & Contact Center Professionals Hire Resolve.comCall Center & Contact Center ProfessionalsMassachusettsThis is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles). Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools).
Call Center Supervisor Berkshire BankCall Center SupervisorPittsfield, MA$20.50–$32.12 / hourPurpose/Objective: Provides oversight and direction of daily work activities to a designated team of Customer Support Specialist to ensure quality performance and responses to customer inquiries, effective problem resolution, expansion of customer relationships and achieving both individual and team goals. Assists with the development and coaching of team to identify and offer new opportunities to customers, develop, and expand customer relationships and to handle more complex sales and service issues; assists with monitoring call center sales and referral program.
Call Center Specialist- Medical Community Health Connections, Inc.Call Center Specialist- MedicalFitchburg, MAPart timeCommunity Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations.
Call Center Representative - Plymouth Rockland Trust CompanyCall Center Representative - PlymouthPlymouth, MA$19–$21 / hourA Call Center Representative I should have or exhibit the following characteristics and qualifications: High School diploma required (4 year college degree or equivalent work experience preferred). As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
Call Center Representative - Lowell Rockland Trust CompanyCall Center Representative - LowellLowell, MA$19–$21 / hourA Call Center Representative I should have or exhibit the following characteristics and qualifications: High School diploma required (4 year college degree or equivalent work experience preferred). As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
Call Center Representative - Brockton Rockland Trust CompanyCall Center Representative - BrocktonBrockton, MA$20–$22 / hourA Call Center Representative I should have or exhibit the following characteristics and qualifications: High School diploma required (4 year college degree or equivalent work experience preferred). As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
Call Center Representative I - Full Time Cardi's Furniture & MattressesCall Center Representative I - Full TimeSwansea, MA$19–$20 / hourRegularly use hands and fingers to handle, control or feel object tools or controls; regularly repeat the same movements when entering data; regularly speak clearly so listeners can understand; regularly understand the speech of another person; frequently focus on one source of sound and ignore others. Resolve product or service concerns by clarifying the customer's complaint, determining the cause of the concern; selecting and explaining the best solution to solve the concern; expediting correction or adjustment; following up to ensure resolution.
Assistant Manager - Call Center 6PM-3AM Wynn Resorts LtdAssistant Manager - Call Center 6PM-3AMEverett, MA$61,000–$66,000 / yearSituated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor will include a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk. Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities, as an ambassador of the Encore brand, Understands and is well versed in the resort, hotel features, and services including all outlets, hours of operation, actives, and events available to guests.
EPIC Integration Engineer (Cheers, Clinic & Call Center) Saviance TechnologiesEPIC Integration Engineer (Cheers, Clinic & Call Center)Boston, MARemoteWe are seeking an experienced EPIC Integration Engineer with expertise in EPIC Cheers, Clinic, and Call Center modules to support the integration of AI Voice Agents within healthcare provider environments. The ideal candidate will have strong experience with EPIC integrations, healthcare interoperability, and provider workflows.
Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr Fallon HealthCall Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hrWorcester, MassachusettsRemoteMember Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area’s such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.
Call Center Representative, Ambulatory Brigham and Women's HospitalCall Center Representative, AmbulatoryLawrence, MA$17.71–$23.20 / hourThe framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. Representatives provide compassionate, patient-centered support by assisting with appointment scheduling, registration, referral coordination, message management, and general inquiries across a wide range of specialties and practices.
Call Center Manager Rodenhiser Home Services IncCall Center ManagerHolliston, MA$75,000–$105,000 / yearThe Call Center Manager oversees a team of Customer Service Representatives, drives performance through coaching and development, manages customer escalations, and partners closely with Dispatch, Service Managers, Install Operations, Sales, and Executive Leadership to ensure seamless communication and operational efficiency. Monitor and manage departmental workflows including calls, tasks, emails, service mailboxes, bookings, and follow-up communications.
Medical Call Center Representative Fenway HealthMedical Call Center RepresentativeBoston, MA$22.62–$24.87 / hourDuties include, but are not limited to, being one of the first contacts to our Health Center: answer calls from patients and other health care facilities/providers, determine the caller's need, help them with their request directly or transfer/take messages as required, proactively identify issues and work to resolve them in areas involving patient satisfaction, and patient flow. Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey.
Call Center Specialist- Medical Community Health ConnectionsCall Center Specialist- MedicalFitchburg, MACommunity Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. The responsibilities of the Call Center Specialist include booking appointments, entering patient registration information, directing incoming telephone calls, recording accurate messages, and cross covering other departments as needed at CHC locations.