NewCall Center Sales Associate Guardian Storage Development ICall Center Sales AssociatePittsburgh, PA$18–$19 / hourAs a key contributor to Guardian Storage’s inbound sales team, the Call Center Associate plays a vital role in converting inquiries into reservations and rentals through exceptional customer service and consultative sales techniques. This role is responsible for guiding prospective tenants through the self-storage reservation and rental process, understanding their needs, and delivering customized solutions, all while maintaining a professional and courteous demeanor across phone, chat, and email platforms.
Network Ops Center Technician Reed Smith USNetwork Ops Center TechnicianPittsburgh, Pennsylvania$33.17–$27.50Full timeMonitor, maintain, and ensure the availability, performance, and stability of enterprise infrastructure in a 24×7×365 NOC environment by leveraging monitoring and alerting tools to proactively detect, triage, and respond to incidents in real time across networks, servers, storage, cloud, applications, and sites. This position provides real-time situational awareness, Tier 1 infrastructure support, and incident triage/escalation for issues affecting networks, servers, storage, cloud environments, applications, and office connectivity.
Benefit Enrollment Call Center Representative A-Line Staffing SolutionsBenefit Enrollment Call Center RepresentativePittsburgh, PA$16.50–$18 / hourExcellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way. Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging.
Contact Center Specialist US Tech SolutionsContact Center SpecialistPittsburgh, PA$23–$24 / hourContractorFull timePerforms and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls/emails, inbound calls from patients or health care providers, data entry, etc. The Operations Quality Assurance Associate I will be a subject matter expert for their respective assigned business unit(s) and will utilize analytical skills to analyze data, processes, and workflows to provide insightful, actionable coaching for the Operations Agents.
Benefits Customer Service Representative A-Line Staffing Solutions LLCBenefits Customer Service RepresentativePittsburgh, PA$16.50–$16.50 / hourOutbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build R. Benefits Customer Service Rep Responsibilities: Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner.
NewRemote Customer Service Representative – Benefits Support A-Line Staffing SolutionsRemote Customer Service Representative – Benefits SupportPittsburgh, PARemote$16–$18 / hourContractorFull timePlease Note: Extended hours generally occur only during annual enrollment blackout periods and select peak-volume weeks throughout the year. A-Line Staffing is seeking motivated, professional, and customer-focused individuals to join our team as Remote Benefit Customer Service Representatives.
Patient Support Specialist- #26-11811 US Tech SolutionPatient Support Specialist- #26-11811Pittsburgh, PA$18.50–$19 / hourContractorThis individual is part of a highly concierge ‘white glove’ service team that will manage the patient experience from start to finish by providing program information, eligibility, reimbursement support, and general assurances and ease of use in supporting our client’s copay assistance programs. Under the supervisor's direction, The Patient Support Specialist is responsible for providing patient health care services, enabling access to care for prescription medications.
Remote Benefits Customer Service Representative A-Line Staffing Solutions LLCRemote Benefits Customer Service RepresentativePittsburgh, PARemote$16.50–$16.50 / hourQuickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message. · Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
Confirmation Call Center Manager Bath Concepts Independent DealersConfirmation Call Center ManagerPittsburgh, PAFull timeAs the Confirmation Call Center Manager, you will oversee daily call center operations, manage a team of representatives, and ensure appointments are scheduled and confirmed efficiently. Cousins Roofing, Siding & Decks is seeking an experienced Confirmation Call Center Manager to lead our call center operations in Pittsburgh, PA.
Customer Service Call Center Pittsburgh On Site Competitive Wages! CCS Medical Holdings, Inc.Customer Service Call Center Pittsburgh On Site Competitive Wages!Pittsburgh, PABy combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. PropheSee-an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions- is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations.
Call Center Representative Cellular SalesCall Center RepresentativeWarrendale, PA$17–$25 / hourFollow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character. Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key).
Primary Contact Center Representative (Call Center) First National Bank Of PennsylvaniaPrimary Contact Center Representative (Call Center)Pittsburgh, PennsylvaniaPerforms various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries. Resolves customer issues and promotes products and services by identifying the customer’s needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics.
Call Center Representative Cellular Sales Verizon Authorized RetailerCall Center RepresentativeWarrendale, Pennsylvania$17–$25 / hourWritten Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences.
Customer Service Call Center - Pittsburgh On Site - Competitive Wages! CCSCustomer Service Call Center - Pittsburgh On Site - Competitive Wages!Pittsburgh, PennsylvaniaBy combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. Company Overview: CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans.
Primary Contact Center Representative (Call Center) FNB CorpPrimary Contact Center Representative (Call Center)Pittsburgh, PAResolves customer issues and promotes products and services by identifying the customers needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics. Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.
Temporary Call Center Agent- Medicare Sales Support University of Pittsburgh Medical CenterTemporary Call Center Agent- Medicare Sales SupportPittsburgh, PARemoteAs part of our team, you'll work from the comfort of your home while serving as a trusted first point of contact for individuals exploring UPMC For Life Medicare Advantage plans. Minimum 6 months of direct customer service experience; call center, specifically retail and food service industry experience, preferred.
Call Center Specialist | Hiring Now | Onsite- Pittsburgh Blink Health Management LLCCall Center Specialist | Hiring Now | Onsite- PittsburghPittsburgh, PAOur two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. We value curiosity, proactivity, and a strong desire to solve problems, learn quickly, and make a meaningful impact on patients navigating complex healthcare systems; regardless of career stage.
Call Center Representative - Roadside Assistance AAACall Center Representative - Roadside AssistancePittsburgh, PennsylvaniaField incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. Call Center Representative - Roadside AssistanceAs a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads.
Call Center/Service Desk Manager- onsite in Pittsburgh, PA A.C. CoyCall Center/Service Desk Manager- onsite in Pittsburgh, PAPittsburgh, PennsylvaniaAct as a senior point of contact for escalations and critical issues, working directly with key customers to resolve concerns. Collaborate with cross-functional teams, including sales, marketing, IT, and new product development, to align service offerings with customer needs.
Registered Nurse - Home Health 7-7 On Call Option WellSpan HealthRegistered Nurse - Home Health 7-7 On Call OptionGBG, PACurrent certification may be required for the following areas of nursing practice:Emergency Care Center - ACLS, PALSIntensive Care Center & MSCC Lead - ACLS, PALSL&D - ACLS, NRP, - Experienced L&D nurses will obtain within 6 months and new L&D nurses will obtain at 1 year of experienceNICU - NRPPEDS - PALSPCC/PACU/ENDO - ACLS, PALSProcedural - ACLS. Provides clinical supervision to the home health aides, licensed practical nurses or volunteer staff, for assigned patients and provides input regarding their performance to the appropriate manager.
Hospice On Call Registered Nurse RN (7on/7off) Three Oaks HospiceHospice On Call Registered Nurse RN (7on/7off)Beaver, PACome join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. POSITION SUMMARY: Primary functions are to administer skilled nursing care for clients of all ages in their place of residence, coordinate care with the interdisciplinary team, patient/family and referring agency; and assumes the responsibility for coordination of care.
Patient Logistics Coordinator - AHN One Call Highmark IncPatient Logistics Coordinator - AHN One CallPittsburgh, PAThis involves leveraging triage notes and hospital protocols to assign patients to the most clinically appropriate unit, verifying insurance coverage and eligibility through multiple channels payer contacts, online resources, and electronic verification systems, to advise on the most appropriate facility, and proactively addressing any placement challenges to ensure efficient patient flow. Facilitates smooth and efficient patient transfers by collaborating and partnering with physicians, care managers, hospital operations, clinical teams, and referring hospitals, ensuring effective communication and coordination throughout the notification process.15%.
Sales and Service Representative - Customer Care Center The PNC Financial Services Group IncSales and Service Representative - Customer Care CenterPA$28,000–$64,350 / yearIn addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Inside Sales - Client Engagement Center Associate Federated HermesInside Sales - Client Engagement Center AssociatePITTSBURGH, PAOnce FINRA licensed, you'll have the unique opportunity to apply what you've learned in the classroom to the real world of finance and will conduct sales outreach to clients and perspective clients to identify needs, solicit business and explain Federated Hermes investment products. As an Internal Sales Representative you will partner with our external sales representatives to learn about our client base, investment products, and marketing campaigns to play a significant role in advancing the sale of the firm's investment products.
Manager, Hyperscale Data Center PMO Eaton Corporation PlcManager, Hyperscale Data Center PMOMoon Township, PARemote$187,500–$275,000 / yearPrimary functions include: Set Strategic direction for Hyperscale Data Center Project Management Organization together with Field Sales, the Centralized PC Organization, Field Project Engineering, Manufacturing Product Lines / Divisions and Engineering Services and other departments within these organizations. What you'll do: The primary function of the Manager, Hyperscale Data Center Project Management Organization is to set strategic direction and manage day to day functions of the Hyperscale Data Center Project Management Organization.
Contact Center Operations Generalist, Business Transformation Architecture Deloitte Touche Tohmatsu LtdContact Center Operations Generalist, Business Transformation ArchitecturePittsburgh, PA$171,500–$307,500 / yearExperience translating operational requirements into CCaaS capabilities (e.g., IVR/ACD, routing, WEM/QM, analytics, knowledge, CRM/CSM integration) and supporting CCaaS evaluations and implementations across leading platforms (e.g., Five9, Amazon Connect, Genesys, NICE). We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
CS Specialist I - Customer Service Center WesBanco IncCS Specialist I - Customer Service CenterPittsburgh, PAAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
RN (Full Time)- Pre Admission Call Room, Wexford Hospital Highmark IncRN (Full Time)- Pre Admission Call Room, Wexford HospitalWexford, PAIn connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. GENERAL OVERVIEW: The Registered Nurse assesses human responses and plans, implements and evaluates nursing care for individuals or families for whom the nurse is responsible.
Team Leader, Customer Care Center NiSource IncTeam Leader, Customer Care CenterPA$82,200–$123,200 / yearCoaches customer service teams in resolution techniques including identifying problems, leveraging self-service support, using senior representatives and Team Leaders appropriately all in efforts to service customers. Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Transfer Center Coordinator- Oakland University of Pittsburgh Medical CenterTransfer Center Coordinator- OaklandPittsburgh, PAFive (5) years customer service experience or call center experience, OR two (2) years emergency or healthcare call center, OR four (4) years in a healthcare business setting, OR two (2) years of direct patient care experience with EMS or in a role such as a Medical Assistant, LPN or PCT, OR successful completion of an LPN or RN training program. Purpose: UPMC MedCall serves as UPMCs advanced physician resource for all aspects of patient transfers, referrals (urgent and non-urgent, and physician consultations.
Voice Network and Contact Center Manager Essential Utilities IncVoice Network and Contact Center ManagerPittsburgh, PAThe Manager, Telecom will lead a team of engineers and analysts, manage vendor relationships, and ensure reliable, secure, and cost‑effective telecom services that support business operations and customer needs. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. We are seeking a Manager, Telecom to lead and advance our enterprise telecommunications environment.
PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu LtdPU&R Contact Center Operations and Transformation ManagerPA$144,000–$241,000 / yearAs a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.
Contact Center Specialist US Tech Solutions, Inc.Contact Center SpecialistPittsburgh, PA$23–$24 / hourPerforms and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls/emails, inbound calls from patients or health care providers, data entry, etc. The Operations Quality Assurance Associate I will be a subject matter expert for their respective assigned business unit(s) and will utilize analytical skills to analyze data, processes, and workflows to provide insightful, actionable coaching for the Operations Agents.
Contact Center Specialist- Wexford University of Pittsburgh Medical CenterContact Center Specialist- WexfordWexford, PAReview and take action on accounts on aged trial balance reports or in assigned work queue meeting specified dollar and age criteria to ensure lowest number of days possible on accounts receivable. Identify and take action to address patient concerns by utilizing effective decision making skills to know when to handle the call, send the call to in house clinical staff or send call to the physician?s office to meet the patient?s needs.
Support Associate, Technology & Data Center Giant Eagle IncSupport Associate, Technology & Data CenterCranberry Township, PA$19.70–$22.98 / hourEnsure operational and facility security and continuity by managing system shutdowns, monitoring alarms and access controls, responding to security incidents, meeting schedules and deadlines, completing shift turnovers, opening incidents and callouts as required, and promptly reporting actual or potential issues to appropriate teams or management. Provide first line systems support and customer service for technology hardware, software, and process issues while ensuring that customer problems are documented, troubleshot and resolved or escalated according to documented procedures.
Customer Service Specialist I - Customer Service Center WesBanco IncCustomer Service Specialist I - Customer Service CenterPittsburgh, PAAssists customers with various computing environments, including both Apple and Android products, browsers and operating systems to support and promote our digital banking services on all supported devices. Processes inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
Senior Software Engineer - Genesys cloud, IVR, Contact Center The PNC Financial Services Group IncSenior Software Engineer - Genesys cloud, IVR, Contact CenterPittsburgh, PA$55,000–$172,250 / yearApplication Development, Business Management, Contact Center Systems, Customer Solutions, Design, Genesys Framework, Group Problem Solving, Interactive Voice Response (IVR), OAuth, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Primary Contact Center Representative FNB CorpPrimary Contact Center RepresentativePittsburgh, PAPerforms various tasks to include: • Refund requests • Dispute handling • Payoff quotes • Address complaints • Update account changes • Process stop payments • Submit credit card limit increase inquiries Provide basic trouble shooting support for online banking products and services such as: • Password resets • Mobile banking • Bill payments Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Skills Required to Perform the Primary Responsibilities of this Position: • Excellent communication skills, both written and verbal • Excellent customer service skills • Detail-oriented • Ability to work and multi-task in a fast paced environment • Ability to use general office equipment • Ability to use a personal computer and job-related software • MS Word - Basic Level • MS Excel - Basic Level • Strong problem solving ability • Patience when dealing with difficult situations.
Software Engineering Manager - Contact Center The PNC Financial Services Group IncSoftware Engineering Manager - Contact CenterPittsburgh, PA$65,000–$194,350 / yearPNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. This role requires a leader who combines strong people management skills with hands on technical depth, remaining actively involved in solution design, delivery execution, and day to day engineering operations.
Response Center Analyst 1 - Technical Product Support Black Box CorpResponse Center Analyst 1 - Technical Product SupportLAWRENCE, PAProduct support experience in one or more of the following areas: • Copper Cabling • Fiber Cabling • KVM Switches • Video Multimedia • Datacom/Networking • Cabinet Rack Enclosures. Interact with team members, management, internal departments, and business partners to maintain workflows, escalate, and resolve customer service requests.
Contact Center Data Analyst FNB CorpContact Center Data AnalystPittsburgh, PAAll employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Assists in developing digitized reporting using Power BI to compile data derived from Contact Center and digital applications to drive monitoring, support, analytics and process improvement for Contact Center leadership.
Senior Manager 1: Research Leader - Deloitte Center for Health Solutions Deloitte Touche Tohmatsu LtdSenior Manager 1: Research Leader - Deloitte Center for Health SolutionsPittsburgh, PA$124,600–$255,900 / yearDeloitte's Center for Health Solutions (DCHS) is seeking a Senior Research Leader to drive innovative thought leadership, support our teams, serve our clients, develop impactful collaborations in the market, and elevate the voice of Deloitte in life sciences and the health care industry. Help support and enhance an always-on distribution system (segmented audiences, executive moments that matter, enablement packaging, and digital/multimedia assets) so business leaders receive relevant and timely insights when they can act.
Data Center Program Manager Eaton Corporation PlcData Center Program ManagerMoon Township, PARemote$130,000–$176,000 / yearThis role is pivotal in advancing project management practices across the organization, enabling data-driven decisions, improving financial outcomes, and enhancing customer satisfaction on projects through continuous improvements of Project Management processes by field based Project Managers. Active involvement in leading technical organizations such as NFPA and IEEE, along with collaboration across utilities and diverse industries, ensures our employees stay at the forefront of cutting-edge technologies and engineering practices.
Vice President Engineering- Data Centers Eaton Corporation PlcVice President Engineering- Data CentersPittsburgh, PA$242,000–$355,000 / yearEstablish and lead a formal customer requirements intake and translation process (VOC, co-design outputs, reference design learnings) that convert customer-specific needs into clear product requirements, system requirements, and validation criteria. Establish an end-to-end system validation approach for integrated data center solutions (hardware, software/monitoring, and services), including test strategies, partner/customer validation, and documentation needed for deployment at scale.
Technical Program Manager - Data Centers Eaton Corporation PlcTechnical Program Manager - Data CentersWarrendale, PARemote$113,000–$150,000 / yearEaton's Electrical Engineering Services & Systems (EESS) division is seeking a Technical Program Manager (TPM) for Data Center Programs to serve as a critical liaison between Strategic Account Operations, District Operating Centers (DOCs), Project Managers, and Construction Managers. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
Contact Center Specialist (Sports Medicine University of Pittsburgh Medical CenterContact Center Specialist (Sports MedicinePittsburgh, PAAssist patients that call with access issues for their MyUPMC account, telemedicine visit or any other on-line access concerns Contact patients to discuss their post-discharge appointment requirements; follow up and coordinate all appointments for the patient. Review and take action on accounts on aged trial balance reports or in assigned work queue meeting specified dollar and age criteria to ensure lowest number of days possible on accounts receivable.
Data Center Technician - Future Opportunities TensorWave IncData Center Technician - Future OpportunitiesNew Kensington, PAOur Data Center Operations team plays a critical role in achieving our mission of resilient AI infrastructure at scale by setting up new equipment used by our amazing customer base to deploy the most advanced workloads on the planet. We're all about offering real opportunities for growth, letting you dive into complex problems and make a meaningful impact through creative solutions.
VP Global Key Account -Data Center Segment Eaton Corporation PlcVP Global Key Account -Data Center SegmentPittsburgh, PA$227,000–$333,000 / yearBU balance) and serve as the primary escalation point for platform, volume allocation, Capex, GTM, pricing, NPD, and capacity/supply decisions; escalate to regional presidents, then ES COO/ESLT as needed. Enterprise portfolio manager mindset: Acts as the portfolio manager for the whole enterprise for the account-aligning BU decisions to enterprise-level commitments (platform, capacity, Capex, NPD priorities, execution governance).
Segment Content Marketing Specialist, Data Center Eaton Corporation PlcSegment Content Marketing Specialist, Data CenterMoon Township, PA$113,000–$165,000 / yearInitiating development of landing page content objects in Workfront - must have good understanding of all Adobe Experience Manager components and set out clear briefs for copywriters and publishers on required messaging, layout and needed CTAs. Initiating development of all required email campaigns in Workfront - must know all Eloqua email templates available and set out clear briefs on messaging, layout and needed CTAs for copywriters and Eloqua publishing teams.
10203: Service Center Support PT FedEx Freight Corporation10203: Service Center Support PTGibsonia, PAESSENTIAL FUNCTIONS: Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages Verify and complete required documentation and reports Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc. QUALIFICATIONS: High school diploma or GED Two years general office experience preferred One year customer service experience, preferred Previous transportation experience preferred Strong phone and interpersonal skills Ability to count and perform basic math, with or without a calculator Strong written and verbal communication skills Ability to comprehend the various FedEx service products to assist in determining customers' needs Ability to use general office equipment, e.g.