NewPayment Processing Specialist Conduent State Healthcare, LLCPayment Processing SpecialistPearl City, HI$19–$21Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. In this role, you can expect the following working conditions: Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Call Center Sales Representative SPECTRUMCall Center Sales RepresentativeMililani Town, HIMaximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
Call Center Sales Representative Charter Communications IncCall Center Sales RepresentativeMililani, HIMaximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
NewCall Center Representative (Expired) Remedy StaffingCall Center Representative (Expired)Honolulu, HI$19–$20 / hourJob Requirements: At least one-year clerical experience, customer service or sales, or any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. As a Call Center Representative you'll be the first point of contact for customers, addressing inquiries about eligibility, benefits, and claims with efficiency and professionalism.
Supervisor, Call Center Hawaii GasSupervisor, Call CenterHonolulu, HawaiiFull timeThis position collaborates closely with Neighbor Island Administrative Supervisors and various departments—including Customer Service, LPG Delivery, T&D, Billing, Meter Reading, Meter Shop, Cashiers, Finance, Accounting, Regulatory, and Client Services—to ensure efficient communication and service delivery across the organization and the Company’s customer base. Uses, maintains, optimizes and/or implements technology (hardware and/or software) for customer information systems, call systems, phone hardware, customer portals (i.e., MyAccount), reporting systems and other advancements in technology, as needed.
Call Center Representative Remedy Intelligent StaffingCall Center RepresentativeHonolulu, HI$18–$21 / hourFull timeThis role assists with general banking inquiries, account maintenance, and issue resolution while delivering excellent customer service in a call center environment. Provide product and services information (accounts, rates, fees, locations, hours).
Call Center Service Consultant First Hawaiian IncCall Center Service ConsultantHonolulu, HI$20–$22 / hourThis role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers' inquiries. First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team.
Call Center Service Agent NORTHSTAR MEMORIAL GROUP, LLCCall Center Service AgentHonolulu, HINorthStar Memorial Group is seeking a Call Center Service Agent at Mililani Memorial Park in Waipahu, Hawaii. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.
Call Center Service Agent Northstar Memorial GroupCall Center Service AgentHonolulu, HINorthStar Memorial Group is seeking a Call Center Service Agent at Mililani Memorial Park in Waipahu, Hawaii. Passion is at the heart of everything we do - from the dedication of every team member, we're driven by a shared commitment to excellence.
NewCustomer Call Center Representative American Savings BankCustomer Call Center RepresentativeHonolulu, HIPerforms role in compliance with all banking laws and regulations, including but not limited to the Bank Secrecy Act / Anti-Money Laundering (BSA/AML) and suspicious activity monitoring and reporting; immediately reports improper or suspicious activities to management. Makes banking easy and delivers high performance by providing immediate response to customers, bank employees, etc., addresses questions and/orissues that are encountered in the course of doing business with the bank.
NewCall Center Representative- Weekly Pay- $20/hr TEKsystemsCall Center Representative- Weekly Pay- $20/hrHonolulu, HI$19–$20 / hourWe're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
NewBranch Call Support Consultant First HawaiianBranch Call Support ConsultantHonolulu, HI$45,500–$59,000 / yearFirst Hawaiian Bank is currently seeking an experienced, supportive, organized Branch Call Support Consultant to join our Service Delivery Division. In this role, you'll be responsible to support Branches, Call Center, and other departments in assisting customers with the resolution of operational inquires and concerns.
Branch Call Support Consultant First Hawaiian IncBranch Call Support ConsultantHonolulu, HI$45,500–$59,000 / yearFirst Hawaiian Bank is currently seeking an experienced, supportive, organized Branch Call Support Consultant to join our Service Delivery Division. In this role, youll be responsible to support Branches, Call Center, and other departments in assisting customers with the resolution of operational inquires and concerns.
Front Service Clerk (On-Call) The Kahala Hotel & ResortFront Service Clerk (On-Call)Honolulu, HI$27.82–$34.78 / hourThese duties include but are not limited to: Checking guest traces, handling guest mail, cleaning and restocking stations, ordering supplies, checking arrival and departure reports, checking transportation orders, ensuring amenities are ordered in a timely manner, bag pulls, etc. This includes blocking changes, guest challenges, insufficient credit, room moves, monitoring and assisting the doorman to control traffic flow in the porte cochere, keeping the entrance clear and free from congestion, and other Front Door-related issues, etc.
Bartender - On-Call Stanford Hotels Corporation IncBartender - On-CallHonolulu, HIThe Bartender is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Lounge, Magic Show, Pool Bar, Banquets and Restaurant; collecting payments; assist in maintenance of bar area; and making drinks for Restaurant food servers and cocktail servers. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.
NewBartender - On-Call Ocean View Hotel CorpBartender - On-CallHonolulu, HIPart timeThe Bartender is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Lounge, Magic Show, Pool Bar, Banquets and Restaurant; collecting payments; assist in maintenance of bar area; and making drinks for Restaurant food servers and cocktail servers. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.
Restaurant Server - On-Call Stanford Hotels Corporation IncRestaurant Server - On-CallHonolulu, HIGives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate Performs other duties as required to provide "Can Do" attitude and genuine hospitality Provides food and beverage service to guests in the restaurant Provides guest with overview of menu choices 10% Takes guests' order - provides explanation of menu and upsells as appropriate 10% Utilizes MICROS POS to accurately enter food & beverage orders and process discounts and payments. 10% Prepares order for presentation to guest 5% Servers and replenishes beverages 5% Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware 5% Cleans tables, chairs and floor area 5% Resets table quickly 5% Consolidates and garnishes food items when completed and delivers to assigned table.
Chinese Language Instructor - Part-Time On-Call CACI International IncChinese Language Instructor - Part-Time On-CallHI$71,800–$150,800 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. From eLearning tools and interactive lectures to lively discussions, team exercises, readings, case studies, role plays, and practical demonstrations, you'll create an unforgettable language learning experience for everyone involved!
Restaurant Server - On-Call Ocean View Hotel CorpRestaurant Server - On-CallHonolulu, HI$16 / hourPart timeIf you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Cindy Fujioka at cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request. Be supported by hands-on leaders, be encouraged and celebrated by our hotel team to connect with our guests, each other and our community through our Blue Energy Philosophy.
Chinese Language Instructor - Part-Time On-Call CACIChinese Language Instructor - Part-Time On-CallMililani, HawaiiPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. From eLearning tools and interactive lectures to lively discussions, team exercises, readings, case studies, role plays, and practical demonstrations, you’ll create an unforgettable language learning experience for everyone involved!
Server (On Call) - DoubleTree by Hilton Alana Waikiki Beach Hilton GlobalServer (On Call) - DoubleTree by Hilton Alana Waikiki BeachHonolulu, HIFull timeAs a Food Server, you would be responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
NewCustomer Care Representative - Contact Center Hawaii Pacific HealthCustomer Care Representative - Contact CenterHonolulu, HI$25.75–$27.11 / hourHawaii Pacific Health is a not-for-profit health care network with over 70 locations statewide including medical centers, clinics, physicians and other caregivers serving Hawaii and the Pacific Region with high quality, compassionate care. If you are friendly, considerate and enjoy working with people, you could be a Customer Service Representative in our Contact Center, where you will help to ensure that our clients and their families receive timely, helpful and sensitive customer support.
Supervisor, Customer Assistance Center (Outage & Emergency Response) - Oahu, Maui, or Hawaii Island Hawaiian Electric Co IncSupervisor, Customer Assistance Center (Outage & Emergency Response) - Oahu, Maui, or Hawaii IslandHonolulu, HI$89,100–$113,700 / yearBy submitting an application for the position, candidates: Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law; Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company; Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company; Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and. This position requires very strong leadership, communication, and time-management skills; mentoring, coaching and developing high-performing employees; thorough understanding and functionality of the Customer Information System (CIS), Interactive Voice Response (IVR), rules and rates, products and services, customer website and portal, and Public Utility Commission (PUC) regulatory rules and tariffs.
Employee Contact Center Specialist ProService Hawaii Business Development CorporationEmployee Contact Center SpecialistHonolulu, HIRemote$20–$25 / hourServe as the first point of contact for worksite employee inquiries across phone, email, and case channels - triaging, researching, and resolving questions related to payroll, benefits, PTO, timekeeping, and HR policies. Backed by Silver Lake and recognized as one of Hawaii's Best Places to Work for 20 consecutive years, we're a team of high performers united by one mission: Empowering Employers to Succeed in Hawaii.
Front Office Reception - Guest Service Agent (On-Call) Halekulani HotelFront Office Reception - Guest Service Agent (On-Call)Honolulu, HICoordinate room status updates with the Housekeeping Department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, day use rooms and no-show rooms. In recent years, the responsibilities for distributing guest mail and messages or answering information requests have been divided among Lobby Receptionists, Guest Service Agents, PBX Operators and Concierges.
NewHR Contact Center Representative - REMOTE Ryder System IncHR Contact Center Representative - REMOTEHonolulu, HIRemoteCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
Finish Line Macy''''s Store Management - Pearlridge Center, Aiea, HI JD Sports Fashion PlcFinish Line Macy''''s Store Management - Pearlridge Center, Aiea, HIAiea, HI$16.50–$17 / hourJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Finish Line Macy''''s Store Management - Ala Moana Center, Honolulu, HI JD Sports Fashion PlcFinish Line Macy''''s Store Management - Ala Moana Center, Honolulu, HIHonolulu, HI$16.50–$17 / hourJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Test Center Administrator (FT) Prometric IncTest Center Administrator (FT)Honolulu, HIWith over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies.
NewData Center Senior Facilities Service Manager - Mechanical (M3) OracleData Center Senior Facilities Service Manager - Mechanical (M3)Honolulu, HI$126,200–$264,100 / yearTechnically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter. A key objective of this position is to build, lead, and continuously improve an in-house self-perform maintenance program , ensuring the team has the capability, processes, and discipline to safely execute maintenance and troubleshooting activities in a mission-critical environment.
NewData Center Senior Critical Facilities Manager (M3) OracleData Center Senior Critical Facilities Manager (M3)Honolulu, HI$126,200–$264,100 / yearYou will partner closely with Facilities Operations leadership, service teams, logistics, compliance, and site leadership to improve execution quality, maintain strong process discipline, and ensure the site-support model scales with operational complexity. Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.
NewOffice & Facilities Coordinator - Data Center Facilities Operations - Michigan OracleOffice & Facilities Coordinator - Data Center Facilities Operations - MichiganHonolulu, HI$102,300–$209,500 / yearThis role helps keep site operations organized, responsive, and audit-ready by coordinating administrative workflows, supporting maintenance and facilities processes, managing records, and helping site teams stay aligned on scheduling, communications, and operational support needs. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
NewData Center Construction QA/QC Manager OracleData Center Construction QA/QC ManagerHonolulu, HIRemote$91,400–$187,000 / yearOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Assists in the selection, negotiation, and management of contracts with external vendors, contractors, and suppliers, ensuring contract compliance and performance and construction activities align with the approved design plans and specifications.
NewData Center Facilities Operations Manager - Mechanical (M2) OracleData Center Facilities Operations Manager - Mechanical (M2)Honolulu, HI$102,300–$209,500 / year5–8 years of experience in mechanical plant operations, HVAC service, critical cooling maintenance, or related uptime-critical environments such as data centers, healthcare, industrial plants, semiconductor, or large commercial facilities. Technically rigorous environment: Work alongside experienced engineers, automation specialists, and compliance teams in a rapidly scaling hyperscale cloud infrastructure, where disciplined execution and technical depth matter.
NewSenior Data Center Facilities Development Manager OracleSenior Data Center Facilities Development ManagerHonolulu, HI$102,300–$209,500 / yearDevelops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. -Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative.
Finish Line Macy's Store Management - Ala Moana Center, Honolulu, HI The Finish LineFinish Line Macy's Store Management - Ala Moana Center, Honolulu, HIHonolulu, HawaiiJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Assistant Manager, Financial Center PenFed Credit UnionAssistant Manager, Financial CenterFt Shafter, Hawaii$26–$30 / hourFull timeMaintain high level of proficiency in running all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. Actively networks within field of memberships to include local community, military installations, and affiliated partners to grow brand awareness.
NewCUSTODIAL WORKER A02* (RPT) KB FITNESS CENTER Marine Corps Community ServicesCUSTODIAL WORKER A02* (RPT) KB FITNESS CENTERKaneohe, HIInvoluntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with ¿TA¿ stamped in red on front of card. [X] Background Check Required[X] Medical Surveillance Required[X] Limited Exchange Shopping Privileges and access to MCCS Recreation activities: Marina, Beaches/Pools, Klipper Golf Course, Gym, Kbay Bowling Lanes, Beach Cabins and more.
AUTOMOTIVE HELPER A05* (RFT) 5-0 MOTORS / AUTO SKILLS CENTER Marine Corps Community ServicesAUTOMOTIVE HELPER A05* (RFT) 5-0 MOTORS / AUTO SKILLS CENTERHIInvoluntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. Position/GradeAUTOMOTIVE HELPER / NA-5823-05 LocationMARINE CORPS BASE HAWAII - 5-0 MOTORS / AUTO SKILLS CENTERType of AppointmentREGULAR FULLTIME (35 - 40 HOURS WEEKLY)Open Date07/09/2026Close Date.
NewContact Center Agent MK WholesalerContact Center AgentHonolulu, HI$22–$31 / hourFull timeThis role is essential in delivering exceptional service and support to our customers, ensuring their needs are met promptly and professionally. As a Contact Center Agent, you will be the first point of contact for our customers, representing our brand with professionalism and empathy.
Direct Banker I/II - Direct Banking Center Central Pacific BankDirect Banker I/II - Direct Banking CenterHONOLULU, HIExhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Partners with the Direct Banking Manager to transform traditional reactive service interactions into meaningful engagement opportunities that drive deposit growth, digital adoption, and long-term customer loyalty.
Product Guide IV - Honolulu Service Center Rivian Automotive IncProduct Guide IV - Honolulu Service CenterHonolulu, HI$21.01–$26.25 / weekRivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.
SOCIAL WORKER V - WOMEN'S COMMUNITY CORRECTIONAL CENTER - OAHU State of HawaiiSOCIAL WORKER V - WOMEN'S COMMUNITY CORRECTIONAL CENTER - OAHUHI$6,221–$7,568BASIC EDUCATION: Social Worker: In accordance with Act 238, SLH 2005, applicants must possess a bachelors or masters degree in social work from a program of study accredited by the Council on Social Work Education, or a doctoral degree in social work from a college or university accredited by the Western Association of Schools and Colleges, or a comparable regional accreditation body. The following illustrates the types of positions found at this level: Type A: Positions which serve as unit supervisors with full technical and administrative responsibility over a group of subordinate Social Workers and possibly other professional staff who are engaged in providing direct casework or related services, and non-professional support staff.
NewSr. Director, Engineering Systems- Data Center Infra OracleSr. Director, Engineering Systems- Data Center InfraHonolulu, HI$182,000–$414,400 / yearOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. This leader will establish repeatable engineering systems that ensure infrastructure designs, products, and engineering changes are technically sound, operationally validated, and scalable.
Universal Banker (Waialae-Kahala Banking Center) Bank of Hawaii CorpUniversal Banker (Waialae-Kahala Banking Center)Honolulu, HIThis includes, but not limited to: providing exceptional customer service, managing flow of activity throughout the branch, assessing and fulfilling client needs, handling and resolving complaints and concerns generated from customers, and escalating unfulfilled client concerns to the appropriate branch or department. Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently.
NewPart Time Sales Associate - Sunglass Hut at Royal Hawaiian Center, Waikiki [paid parking] EssilorLuxottica SAPart Time Sales Associate - Sunglass Hut at Royal Hawaiian Center, Waikiki [paid parking]Honolulu, HI$16–$19.78 / hourIf you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.
Customer Care Representative Servco Pacific Job DistroCustomer Care RepresentativeHonolulu, Hawaii$18.85–$23.65 / hourFrom Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.).
Customer Care Representative ServcoCustomer Care RepresentativeHonolulu, HawaiiFrom Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.).
NewCustomer Service and Support Manager 1 ASM Research, An Accenture Federal Services CompanyCustomer Service and Support Manager 1Honolulu, HICoordinate with Campaign & Dialer Ops Specialist to ensure contact lists are uploaded, dialer logic is functioning, and call attempts are completed per SLA.Oversee care advocates and Health Resource Specialists (HRSs) scheduling, leave planning, and queue monitoring to maintain adequate staffing levels. Generate weekly and monthly performance reports using telephony and CRM dashboards; elevate issues and trends to the DPM and PM.Coordinate with Clinical Lead, Call Center Supervisors, PHRC, and Outreach staff to ensure integrated case handling and smooth handoffs.
NewCustomer Service Representative Honolulu Cookie CompanyCustomer Service RepresentativeHonolulu, HIDocuments customer interactions, actions taken, and resolutions accurately and thoroughly in customer service systems. Assists customers with website navigation, online ordering, account questions, and troubleshooting technical issues.