Philadelphia Call Center Jobs Overview
Call center agents play an important supporting role in the success of a business by ensuring that customers are satisfied. Without a call center, customers wouldn't know who to turn to when a problem arises with the product or service they've purchased. Call center jobs are open to job seekers who come from a multitude of backgrounds and work histories. Agents not only help to solve customers' issues, but they also lend a sympathetic ear and provide customers with a positive experience so that they'll come back to the brand again and again.
Jobs at call centers are ideal for people who are just getting started in their career or who want to learn more about a company's products or services. Agents handle incoming and outgoing customer calls, using their knowledge of products, services, and policies to assist callers with inquiries or complaints. As a call center agent, you'll speak with customers, listen to their needs, clarify information, and offer possible solutions. You may also have opportunities to upsell the company's products and services, and build strong relationships with customers.
You can expand your search for administrative jobs by checking out these similar positions:
About Working in Philadelphia, Pennsylvania
Philadelphia's population of more than 1.5 million people makes it the sixth largest city in the U.S. You may know the Philadelphia Museum of Art for its "Rocky steps," but the city is about more than Philly cheesesteaks and boxing. The City of Brotherly Love is also one of the oldest cities in the nation and is home to the Liberty Bell, Independence Hall, and the National Constitution Center. Its downtown district is rich with restaurants, marketplaces, museums, and historic neighborhoods where you can dine at Bella Vista or bask in the centuries-old architecture in Logan Square. If you're ready to make Philadelphia your home, you can search for Philadelphia jobs on Monster.
With one of the largest workforces in the U.S., Philadelphia is a great place to find work. And the cost of living isn't so bad either. Even if you don't find that dream job in Philly, there are 18 Fortune 500 companies within an hour's drive of the city. You can also check out job opportunities in other Pennsylvania cities such as Reading, Allentown, and Lancaster.
Update Your Philadelphia Call Center Resume
Ready to put your resume together? Monster can help. We offer a sample call center resume to help you organize your relevant experience and skills into a simple, clean format. To really impress potential employers, consider including a cover letter with your application. Read through our sample cover letters and then take a look at our collection of cover letter articles—they can help you to express your thoughts about what qualities and experience you’ll bring to the position.
How Much Do Call Center Jobs Pay in Philadelphia, Pennsylvania?
Got money on your mind? You should! Make sure you’re getting paid what you’re worth. Our Salary Tools can help you understand what you can expect to make in call center jobs in Philadelphia, Pennsylvania, as well as the skills that can boost your value and what the next steps in your career might be. Right now, the median call center representative pay in Philadelphia is $30,725 per year, which is 1% higher than the national average.
Find Your Next Philadelphia Call Center Job. Monster Can Help Get You Started
Are you prepared for a career in a call center? If so, set up your profile on Monster for free and begin clicking on those call center jobs. When you sign up with us, you’ll receive custom job alerts and expert advice on how to negotiate your salary in Philadelphia, how to nail your job interview, and more.