Call Center Specialist I Canandaigua National CorporationCall Center Specialist INYBy working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs.
Call Center Representative Cellular Sales Verizon Authorized RetailerCall Center RepresentativeRochester, New York$17–$20 / hourSince opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Call Center Representative Cellular SalesCall Center RepresentativeRochester, NY$17–$20 / hourEssential Functions • Follow up on distributed leads • Generate store traffic and contribute to the markets success • Handle customer inquiries both by phone and text • Support sales force by generating sales leads • Follow communication scripts when handing different topics • Research required information using available resources • Provide customers with product and service information. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key).
Call Center Representative 2, (SG - 14) (NYHELPS) Item# 01830(Multiple) New York State Thruway AuthorityCall Center Representative 2, (SG - 14) (NYHELPS) Item# 01830(Multiple)Rochester, NY$56,506–$68,630 / yearNon-Competitive Qualifications for appointment under the NYHELPS Program: For appointment to a Call Center Representative 2 you must have: High school graduation or equivalency AND three (3) years of experience in a position where your primary responsibility was providing customer service to the general public either in an environment with substantial face-to-face interaction or in a call center environment. Provisional and/or Non-Competitive promotion (NCP) qualifications: You must be a qualified employee of the Office of the New York State Comptroller; AND have had one year of permanent competitive or 55-b/55-c service as a Call Center Representative 1 or Call Center Representative 1 (Spanish Language) (SG-09).
Call Center Representative III University of RochesterCall Center Representative IIIRochester, NY$20.31–$27.42 / hourResponsibilities: Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients on behalf of the physicians and medical providers. Answers and provides guidance to complex patient inquiries using expert knowledge to respond to individual patient needs, while adhering to specific protocols for University Medical Center departments and affiliate organizations.
Call Center Support Specialist - TPA / Spending Accounts - Rochester, NY Paylocity Holding CorpCall Center Support Specialist - TPA / Spending Accounts - Rochester, NYRochester, NYRemote$20–$25 / hour{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''n nn n nn n nn n n n n n n n nn n n n Call Center Support Specialist - TPA / Spending Accounts | Paylocityn n n n n n n n n n nn n nn n n n nn n n n n n n n n n nn n n n n nn n n nn n n n nnn n n nn n n nnnnnnnnnnnnnnn n n nn nn nnn nnnn n nnn n n n.ot-sd...
Call Center Representative II University of RochesterCall Center Representative IIRochester, NY$19.08–$25.77 / hourResponsibilities: Provides communication support services including: general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Involves the collecting, assessing, submitting, processing and updating of sensitive and confidential information, resolves patient access issues within limits and works with confidential information from various business systems and in accordance with multiple work-flow protocols.
Call Center Representative-2 University of RochesterCall Center Representative-2Rochester, NY$19.08–$25.77 / hourResponsibilities: Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions.
Call Center Representative - Corporate Woods University of RochesterCall Center Representative - Corporate WoodsNY$19.08–$25.77 / hourResponsibilities: Provides communication support services, including general clerical, general information, way-finding, technical support, provider/service referral, patient registration, and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated with the University. Accurately and efficiently uses appropriate business systems and/or software to navigate, interpret and analyze, report, troubleshoot, schedule appointments, register patients, record information, and document problem resolutions.
Automotive Call Center Van Bortel Subaru of RochesterAutomotive Call CenterRochester, New YorkAbility to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists. We promise to maintain a well-trained workforce and a safe, modern facility to render our customers the best possible support and to provide our employees a secure future.
On-Call Customer Experience Agent Tompkins Financial CorporationOn-Call Customer Experience AgentBatavia, New York$18–$19.50 / hourReceive and process telephone service requests, including but not limited to Retail Banking, Debit Cards, Digital Banking and Business Banking and Treasury Management. Promotes and cross-sells bank products and services to customers and prospects; actively participates in department digital referral program.
Territory Sales Representative - Surgery Centers Cardinal Health IncTerritory Sales Representative - Surgery CentersRochester, NY$123,000–$143,800 / yearThe Territory Sales Representative - Surgery Centers is responsible for securing and maintaining distribution channel as well as growing Cardinal Health Brand and Preferred National Brand products within free-standing Ambulatory Surgery Centers. Territory Management is responsible for cold calling, prospecting and building relationships that will increase account penetration, revenue growth and customer satisfaction within a specified product line, business segment and/or geography.
JD Associate - Mall at Greece Ridge Center, Rochester, NY JD Sports Fashion PlcJD Associate - Mall at Greece Ridge Center, Rochester, NYRochester, NYSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
JD Store Management - Mall at Greece Ridge Center, Rochester, NY JD Sports Fashion PlcJD Store Management - Mall at Greece Ridge Center, Rochester, NYRochester, NYJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
Service Center Clerk II Estes Express Lines IncService Center Clerk IIRochester, NYResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints.
JD Store Management - Mall at Greece Ridge Center, Rochester, NY The Finish LineJD Store Management - Mall at Greece Ridge Center, Rochester, NYRochester, New YorkJob Summary: As a member of Management, you will be the heartbeat of our store, responsible for managing daily operations, inspiring a high-performance team, and delivering exceptional customer experiences. Marketing & Community Engagement: Implement local marketing initiatives and build strong relationships with the community to enhance brand presence and attract new customers.
JD Associate - Mall at Greece Ridge Center, Rochester, NY The Finish LineJD Associate - Mall at Greece Ridge Center, Rochester, NYRochester, New YorkSales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets. Applicants who require accessibility assistance to submit an employment application can either call Finish Line at (317) 613-6890 or email us at talentacquisition@finishline.com.
Hospitality Center Staff Wyoming Correctional Facility (Customer Service, PT Saturdays/Sundays 7:30am-11:30am) Osborne Association IncHospitality Center Staff Wyoming Correctional Facility (Customer Service, PT Saturdays/Sundays 7:30am-11:30am)NYWe honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. Essential Duties: Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit.
IT Data Center Srvcs Tech II University of RochesterIT Data Center Srvcs Tech IIRochester, NY$17.43–$24.40 / hourResponsibilities: Provides first level Data Center systems and Service Desk phone support for faculty, staff, students and clinicians whose business functions rely primarily on computer-based technologies in a 24/7/365 environment. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the Universitys Mission to Learn, Discover, Heal, Create and Make the World Ever Better.
Contact Center Representative - Team Lead Tompkins Financial CorpContact Center Representative - Team LeadBatavia, NY$22–$25 / hourCollaborate with internal teams to resolve complex card-related issues Digital Contact Processing: Deliver consistent, high-quality service across all digital channels, including live chat, secure messaging, and email, ensuring a seamless and unified customer experience. The Customer Experience Agent - Team Lead (Contact Center Representative - Team Lead) is responsible for delivering exceptional customer service by handling inbound and outbound calls, responding to email inquiries, and engaging with customers via Banno conversations and chat within a dynamic care center environment.
Multi-Channel Contact Center Representative Tompkins Financial CorpMulti-Channel Contact Center RepresentativeBatavia, NY$19–$21.50 / hourThe Multi-Channel Customer Experience Agent (Multi-Channel Contact Center Representative ) serves as the first point of contact for customers, delivering a highly personalized and seamless service experience across multiple channels. Collaborate with internal teams to resolve complex card-related issues Digital Contact Processing: Alternate weeks focused on live chat and digital contacts without taking incoming calls.
VP, Head of Contact Center Excellence CotalityVP, Head of Contact Center ExcellenceRochester, New YorkData-Driven Insights: Utilize advanced analytics and AI-driven sentiment analysis to track KPIs (NPS, CSAT, CES) and translate customer feedback into actionable product and operational improvements via formal feedback loops with stakeholders. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
Referral Coordinator, Communications Center Rochester Regional Health SystemReferral Coordinator, Communications CenterNY$18–$23.50 / hourEDUCATION: LICENSES / CERTIFICATIONS: CHAA - Certified Healthcare Access Associate - National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM)National Association of Healthcare Access Management (NAHAM). Referral Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient's healthcare experience.
Registered Nurse - Communication Center (Transfer Line) Rochester Regional Health SystemRegistered Nurse - Communication Center (Transfer Line)NY$37.54–$50.06 / hourLICENSES / CERTIFICATIONS: BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA), RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED). We are seeking highly experienced Registered Nurses to join our Transfer Line, a fast-paced, system-wide clinical coordination role supporting patient transfers across our health system.
Pharm Licensed Registered Tech - Consolidated Services Center University of RochesterPharm Licensed Registered Tech - Consolidated Services CenterRochester, NY$24.22–$31.49 / hourCompletes other assigned tasks appropriate for certified pharmacy technicians, including but not limited to, medication order fulfillment, restocking areas, re-packaging of medications, answering and triaging telephone calls, medications delivery, and use of other technology integrated into the medication use system. Completes and comprehends all assigned educational materials specific to compounding, including ASHP training videos on Aseptic Technique, Safe Handling of Hazardous Drugs and Non-Sterile Compounding (if applicable).
Outbound Sales Representative Power-Flo Technologies IncOutbound Sales RepresentativeRochester, NYPower-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. At Power-Flo Technologies, youll be part of a team that supports the electrical, industrial, mechanical, and automation industries with trusted products and real-world solutions.
Inside Sales Representative EagleViewInside Sales RepresentativeRochester, New York$19–$21.63 / hourFull timeThe compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. This is a hybrid role based out of our Rochester, NY office offering a base compensation of $19-$21.63/hr, plus uncapped commission potential with a total OTE of $54,500-$65,000—perfect for ambitious professionals looking to grow their earning potential.
Customer Care Representative Career Advancement Opportunities!! Casella Waste Systems IncCustomer Care Representative Career Advancement Opportunities!!Rochester, NY$21–$22 / hourHighly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella's business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales.
Customer Care Representative - Career Advancement Opportunities!! Casella Waste Systems, Inc.Customer Care Representative - Career Advancement Opportunities!!Rochester, New York$21–$22 / hourFull timeEducation, Experience & Qualifications: The successful candidate will have a high school diploma or GED, 2-4 years of customer service or inside sales experience, a demonstrated ability to work as part of a team in a collaborative environment, and be legally eligible to work in the US. Highly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization.
Customer Care Representative Career Advancement Opportunities!! Willimantic Waste Paper Co., Inc.Customer Care Representative Career Advancement Opportunities!!Rochester, NY$21–$22 / hourHighly integrated knowledge and competence in all areas of customer service and client relationship management and is able to build strong relationships with home office and divisional employees at various levels within the organization. Thoroughly understands the variety and complexity of Casella's business operations and is able to apply a variety of customer service, CRM, and sales concepts, principles and applications to generate and retain business sales.
NewCustomer Service Supervisor SPECTRUMCustomer Service SupervisorRochester, NY$55,600–$88,600 / yearGrow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide.
Consumer Collections Specialist Five Star BankConsumer Collections SpecialistRochester, NY$200–$250Educate borrowers on the resolution process - provide assistance and alternatives, fully describe and detail eligibility for relief options: Extensions/deferments, government established relief programs, charitable organizations, and debt counseling agencies. This position will work with borrowers in providing financial counseling and to implement structured repayment plans to bring the borrower's loan status to current and to encourage a future banking relationship.
Account Executive Audacy IncAccount ExecutiveRochester, NYWhat Youll Do: The Job: An Audacy Account Executive is an Audio and Digital Media Sales Consultant Connecting Local Businesses in the Rochester Area and/or Across the Country (No Travel Required) with Potential Customers Utilizing Audacys Portfolio of Advertising Platforms Including: Local Platforms: • Radio station advertising on 92.5 WBEE, 98.9 The Buzz, 96.5 WCMF, 98PXY and 95.7 The Fan • Event and broadcast sponsorships • Buffalo Bills and Buffalo Sabres Audio Sponsorships. Why You Will Want to Join Our Sales Team at Audacy Rochester and What Can We Offer You: • Targeted digital solutions, with killer lifestyle events and e-commerce • On-going coaching and training and development • We give our sales team the resources and support they need to be successful and earn a great income • Opportunity to bring innovative marketing ideas to life that make a difference for your clients and their businesses • You would be surrounded by other creative, collaborative, high energy people.
B2B Sales Representative Culligan 92NYB2B Sales RepresentativeLima, New YorkCulligan - Overview Culligan rents the industry leading bottleless ice & water purifier, to commercial establishments such as office buildings, manufacturing facilities, medical/dental centers, hospitality, warehousing and any general business, that transforms normal tap water into refreshing purified drinking water thru our exclusive Culligan purification process. This “high end” purifier is an alternative to single use plastic bottles of water, antiquated water fountains, 5-gallon bottle water coolers and cheap filter machines.
Customer Service Manager Fonte Surgical Supply, Inc.Customer Service ManagerIrondequoit, New York$50,000Position Summary We are seeking an experienced and highly organized Customer Service Manager to oversee daily customer service operations and manage a team of 4–8 employees handling online sales and telephone sales. The Customer Service Manager will lead by example, coach staff, monitor performance, resolve escalated customer issues, and ensure a positive customer experience while supporting company sales goals.
Account Executive Audacy, Inc.Account ExecutiveRochester, New YorkAs champions of audio, we connect with people in the moments that matter — delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month. You will have the opportunity to represent a multi-media, multi-platform portfolio that includes exceptional over-the-air brands, streaming, the second largest podcast network in the world, extensive digital marketing assets including OTT, unique sponsorship opportunities, an e-commerce platform and original content (video/audio).
B2B Sales Representative Culligan InternationalB2B Sales RepresentativeNY$75,000–$150,000 / yearCulligan - Overview Culligan rents the industry leading bottleless ice & water purifier to commercial establishments such as office buildings, manufacturing facilities, medical/dental centers, hospitality, warehousing, and any general business that transforms normal tap water into refreshing purified drinking water thru our exclusive Culligan purification process. This high-end "purifier" is an alternative to single-use plastic bottles of water, antiquated water fountains, 5-gallon bottle water coolers, and cheap filter machines.
Customer Service Specialist The Cooper Companies IncCustomer Service SpecialistNY$19.70–$22.60 / hourDuties including but not limited to, assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations. Demonstrated customer focus and ability to establish and maintain positive relationships with both internal and external customers; including displaying patience, empathy, professionalism, accountability and friendliness.
Spanish Bilingual Limited Service Customer Service Representative MaximusSpanish Bilingual Limited Service Customer Service RepresentativeRochester, NYFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to call center software programs, Microsoft office and other CRM tools.
Client Services Representative - Rochester, NY Paylocity Holding CorpClient Services Representative - Rochester, NYRochester, NYRemote{''response'': , ''status'': True, ''status_code'': 200, ''content'': ''n nn n nnn n nn n n n n n n n nn n n n Client Services Representative | Paylocityn n n n n n n n n n nn n nn n n n nn n n n n n n n n n nn n n n n nn n n nn n n n nnn n n nn n n nnnnnnnnnnnnnnn n n nn nn nnn nnnn n nnn n n nnnnnnnn nnnnn n n n n n nnn n n...
Territory Sales Representative Culligan 229NYTerritory Sales RepresentativeRochester, New YorkResponsibilities : Culligan rents the industry leading bottleless ice & water purifier, to commercial establishments such as office buildings, manufacturing facilities, medical/dental centers, hospitality, warehousing and any general business. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service.
Account Manager II - Rochester, NY Paylocity Holding CorpAccount Manager II - Rochester, NYRochester, NYRemote$25–$28 / hourThe company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
Garnishment Services Specialist I - Rochester, NY Paylocity Holding CorpGarnishment Services Specialist I - Rochester, NYRochester, NY$34,000–$55,000 / yearThe company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. Their primary duties include: • Reading & interpreting court orders (except creditors) • Setting up the garnishment with correct calculation codes in HR&P Wage Attachment Wizard • Scheduling welcome client calls • Entering multiple child supports (including prorations).
District Sales Manager - Upstate NY (Remote) Emerson Electric CoDistrict Sales Manager - Upstate NY (Remote)NYRemote$90,000–$110,000 / yearThrough our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet.
Utilization Management Services Rep I Univera HealthcareUtilization Management Services Rep IRochester, New YorkProvides, prepares, and assists with preliminary support to multiple levels of providers and or members (as well as others as needed), including but not limited to physicians, skilled nursing facilities, mid-level providers, members, pharmacies, pharmacists, and support staff. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others.
Retail Support Specialist DSIRetail Support SpecialistBrighton, NYIn this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
Real Time Specialist - Rochester, NY Paylocity Holding CorpReal Time Specialist - Rochester, NYRochester, NYRemote$50,000–$57,000 / yearThe company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
Utilization Management Services Rep I Excellus BCBSUtilization Management Services Rep IRochester, New YorkProvides, prepares, and assists with preliminary support to multiple levels of providers and or members (as well as others as needed), including but not limited to physicians, skilled nursing facilities, mid-level providers, members, pharmacies, pharmacists, and support staff. Minimum Qualifications: NOTE: We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others.
Trainer I (Remote and Temporary) MaximusTrainer I (Remote and Temporary)Rochester, NYRemoteFull timeRequired Internet speeds - Minimum download 25mbps or higher and minimum upload speed 10mbps or higher (you can test this by going to [1] www.speedtest.net). - Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior.
NewSenior Director - Customer Service Iberdrola SASenior Director - Customer ServiceRochester, NY$180,000–$225,000 / yearDirect processes and vendors ensuring all customer service functions are completed for approximately 905,000 Electric Customers and 272,00 Natural Gas Customers at NYSEG or 389,000 electric and 322,000 natural gas customers at RG&E. Leverage voice of the customer insights and analytics to fully understand the customers' experience, while focusing daily on delivering value, solving customer experience problems, reducing customer complaints, and ensuring timely and accurate rendering of bills.