NewSalesforce Service Cloud TechDigitalSalesforce Service CloudAlameda, CASalesforce Service Cloud Business Analyst A Salesforce Service Cloud Business Analyst analyzes business needs, gathers requirements, and translates them into functional Salesforce solutions, focusing on case management, omni-channel routing, and knowledge bases, working with stakeholders and developers to configure the platform, create user stories, support UAT, and drive continuous improvement for enhanced customer service. Solution Design: Translate business needs into detailed functional specifications, user stories, process flows (like call flows), and acceptance criteria for Service Cloud features (Case Management, Omni-Channel, Knowledge, Field Service).
NewCRM Lead - Oracle Service Cloud (OSC) TechDigitalCRM Lead - Oracle Service Cloud (OSC)Milpitas, CAExperienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Customer Experience Associate Director Webull Financial LLCCustomer Experience Associate DirectorSan Francisco, CAOversee quality management end-to-end across phone and written channels: parallel scorecards per channel, weekly calibration, risk-weighted sampling for human-handled interactions, 100% AI-handled interaction auditing for grounding accuracy and policy adherence, and coaching loops with documented follow-through. Govern the client-facing help center and internal CX knowledge base as products, with defined ownership, version control, retrieval optimization for AI agents and agent copilots, freshness SLAs tied to product release cadence, and measurement against deflection, grounding accuracy, hallucination rate, and CSAT.
Head of FCRA Operations and Compliance Socure IncHead of FCRA Operations and ComplianceSan Francisco, CAAs a senior leader within the organization, you will drive client- and consumer-facing operational excellence, guide regulatory adherence, and help shape the company's use of data in FCRA-regulated product offerings. Strong leadership experience managing cross-functional teams, especially consumer operations teams, call centers, or processing groups.
Director, Strategic Planning and Performance Blue Cross and Blue Shield AssociationDirector, Strategic Planning and PerformanceOakland, CADirect and guide leadership teams in designing and implementing operating plans that deliver on immediate business needs while advancing long-term strategic goals, Provide executive oversight and leadership to managers responsible for creating and driving implementation of operating plans, which are required to support immediate and long-term requirements and business strategies. Define and support the implementation of optimal organizational and operational structures, systems and processes to facilitate business performance including operations improvement and regulatory requirements; and ensure optimization of resources by resolving any duplicative improvement efforts and organization structures.
Principal Analyst, Trust and Safety Trusted Experiences, GenAI Google LLCPrincipal Analyst, Trust and Safety Trusted Experiences, GenAIMountain View, CAA team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages. Anticipate and prioritize risks and opportunities, design and deliver an end-to-end testing strategy, analyze results with clarity and drive accountability for designing and implementing mitigation and post-launch monitoring.
Sales Engineer interface.aiSales EngineerSan Francisco, CaliforniaPresent AI architecture, integration patterns, and ROI models to both technical buyers (IT directors, core banking architects) and business buyers (CEOs, VPs of Operations) — adjusting register instantly and losing nothing in translation. Build and deliver tailored product demonstrations of interface.ai 's full platform — AI Phone Banking, Smart Discovery, Smart Transaction, and FLA/Orbit — mapped precisely to each prospect's stated pain and unstated anxieties, not a generic feature walkthrough.
Clinical Service Desk IT Analyst, Graveyard Shift UCSF Medical CenterClinical Service Desk IT Analyst, Graveyard ShiftSan Francisco, CAThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. We provide technical, application, and business support to our customers spanning across UCSF Medical Center, UCSF Benioff Children's Hospital, Benioff Children's Hospital of Oakland, UCSF Campus/School of Medicine, and Zuckerberg SF General Hospital.
NewSenior Software Engineer, Product Security, DeepMind Google LLCSenior Software Engineer, Product Security, DeepMindMountain View, CAThe GDM Product Security Team serves as the single point of accountability for GDM"s product security posture by providing embedded, specialized security expertise across infrastructure and product development lifecycles, from early design through production operations. Build and continuously maintain threat models for GDM web/mobile products and client-facing AI capabilities, addressing unique risks around third-party integrations, agentic features, and client-side data privacy.
PX Vendor Management Lead Genentech IncPX Vendor Management LeadSouth San Francisco, CA$127,500–$236,900 / yearThe CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape. As the PX Vendor Management Lead (SE7) within PX Delivery, you will lead the day-to-day operational performance of third-party vendors (such telephony, call center, and other services partners) to ensure high-quality patient support.
Sr Specialty Representative AbbVie IncSr Specialty RepresentativeSan Francisco, CAContinuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie's business code of conduct, policies and all applicable laws and regulations.
Specialty Representative Parkinsons - San Francisco CA AbbVie IncSpecialty Representative Parkinsons - San Francisco CASan Francisco, CAContinuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie's business code of conduct, policies and all applicable laws and regulations.
Specialty Representative Parkinsons - Oakland CA AbbVie IncSpecialty Representative Parkinsons - Oakland CAOakland, CAContinuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVies business code of conduct, policies and all applicable laws and regulations.
Director, Learning And Development - Operations SofiDirector, Learning And Development - OperationsSan Francisco, CA$147,200–$184,000 / yearOwning the end-to-end strategy-from new hire onboarding to product launch readiness and knowledge management-the role focuses on AI-enabled, data-driven content that directly improves business outcomes like FCR, CSAT, and NPS. Integrate AI tools to refine knowledge databases, streamline processes, and route administrative tasks of onboarding and L&D programs.
Healthcare Life Science Veeva CRM Senior Consultant Deloitte Touche Tohmatsu LtdHealthcare Life Science Veeva CRM Senior ConsultantSan Francisco, CA$110,700–$218,300 / yearPreferred: At least 2 years of experience utilizing the full suite of Veeva CRM capabilities, serving various Life Sciences personas (e.g., Field Sales, Key Account Management, Medical Science Liaisons, Field Reimbursement Managers). Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Commercial Insurance Analyst Accenture PlcCommercial Insurance AnalystSan Francisco, CAKey Responsibilities: Research, resolve, and communicate complex insurance issues to customers and management via email and phone in a call center. Job Requirement: Candidate must be able to work until 7pm EST.
Customer Service Specialist, Motorsports - (Full-Time, Remote, Usa) Apex WheelsCustomer Service Specialist, Motorsports - (Full-Time, Remote, Usa)Pleasanton, CARemote$19.25–$25.50 / hourThink reimbursements for high-performance driving events (HPDEs), track day insurance, event spectator tickets, karting and karting school, sim racing gear, SCCA-compliant gear, and premium events like DirtFish and SkipBarber. Work from home support with $450 annual stipend for cell phone and internet usage, all technology needs provided by Apex, plus workspace equipment reimbursements.
Manager, Consumer Experience R. Torre & Co IncManager, Consumer ExperienceSan Leandro, CA$130,642–$145,158 / yearMaster of Flow & Function: You have successfully integrated support across all consumer touchpoints, including direct-to-consumer eCommerce consumers, foodservice operators, retail consumers, and product quality inquiries. Consumer complaints, quality concerns, and food safety escalations are addressed through clear processes and strong partnerships with Fulfillment, IT, Marketing, Operations and Quality teams, ensuring a consistent consumer experience regardless of how consumers engage with Torani.
Registered Sales Assistant Patelco Credit UnionRegistered Sales AssistantCastro Valley (East Bay), CaliforniaFull timePerforms service duties for representative, which may include monitoring assigned representatives’ emails and voicemails for follow up items, which may include prioritizing emails and voice mails, scheduling related appointments, and/or conducting the necessary follow up to the emails or voice mails. Listens effectively and empathetically to Financial Advisor, prospects, and clients, gathering facts, making written notes when appropriate, and analyzing total needs of the client or representative.
Sales Assistant Patelco Credit UnionSales AssistantSan Francisco, CAPerforms service duties for representative, which may include monitoring assigned representatives emails and voicemails for follow up items, which may include prioritizing emails and voice mails, scheduling related appointments, and/or conducting the necessary follow up to the emails or voice mails. This role is based in the San Jose-Almaden Branch, but also will support nine (9) other branches (Campbell, Milpitas, Redwood City, Santa Clara, San Jose-East, San Jose - Almaden, Sunnyvale, San Ramon, and Danville).