Job Summary: Lead the Patient Support Center for one of the country's largest dermatology groups - roughly 50,000 calls and 35,000 texts a week, a 150-person department, two BPO partners, and an operation where AI voice agents and automated quality monitoring are already live, not on a roadmap. Schweiger is one of the leading dermatology practices in the country with over 580+ healthcare providers and over 170+ offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, Minnesota, and California.