NewCall Center Operations Manager - Healthcare - Fairview, TN ACTCall Center Operations Manager - Healthcare - Fairview, TNJohnson City, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
NewCall Center Representative Butler America AerospaceCall Center RepresentativeLewisburg, TNFull timeHighly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals. The ideal candidate will be a high energy, dynamic individual looking for an opportunity to join a diverse organization in a very competitive environment.
NewCall Center Operations Supervisor - Healthcare - Fairview, TN ACTCall Center Operations Supervisor - Healthcare - Fairview, TNJohnson City, TNThis position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals.
NewSenior Project Manager - Data Center Construction JobotSenior Project Manager - Data Center ConstructionNashville, TN$150,000–$200,000 / yearBachelor’s degree in a related field (Project Management, Construction Management, Business, Engineering, etc.), paired with industry experience OR an overall appropriate combination of certification(s), experience, and education (journeyman or master electrician’s license). Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewFamily Centered Treatment Therapist HEALTH CONNECT AMERICA, INCFamily Centered Treatment TherapistShelbyville, TNWe are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Responsibilities: The Family Centered Treatment Therapist provides quality psychotherapeutic services to children, adolescents, and families utilizing the Family Centered Treatment model.
Banking Center Manager First Horizon BankBanking Center ManagerArlington, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
Banking Center Manager Float First Horizon BankBanking Center Manager FloatBartlett, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
Banking Center Manager - De Novo First Horizon BankBanking Center Manager - De NovoNashville, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Lead high-impact sales activities by making proactive sales calls, networking, and actively participating in community events to build a robust pipeline of prospective clients.
NewEchocardiographer | Full Time | Days | With Call | University Methodist Le Bonheur HealthcareEchocardiographer | Full Time | Days | With Call | UniversityMemphis, TNThe Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The Echocardiographer I is responsible for performing echocardiogram and exercise echocardiogram examinations, including color flow mapping, cardiac doppler imaging and 2-D m-mode, without the assistance of a cardiologist, on assigned patients.
Sales Representative - Patient Intake Advisor JobotSales Representative - Patient Intake AdvisorNashville, TN$100,000–$500,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This organization works with patients from around the world, including professional athletes, executives, entrepreneurs, high-performing individuals, and everyday people searching for options that may help improve their quality of life.
Customer Service Representative - Tri-Cities, TN ACTCustomer Service Representative - Tri-Cities, TNJohnson City, TNIn this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
NewOperations Supervisor - Bristol, TN - Internal Only ACTOperations Supervisor - Bristol, TN - Internal OnlyBlountville, TNThis position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals.
*Pharmacist Iconma*PharmacistCollierville, TNAssists in the doctor phone call area and/or therapeutic intervention as assigned and contacts physicians to resolve any questions or concerns. Maintains established procedures concerning quality assurance, security of controlled substances, and disposal of hazardous waste drugs.
Business Development - Sales Hendrick Automotive Group CorporateBusiness Development - SalesFranklin, TennesseeFull timeAnswer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment. Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
IT Systems Engineer III (Client Platforms Support) First Horizon BankIT Systems Engineer III (Client Platforms Support)Memphis, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. The ideal candidate will have strong experience in problem solving and incident management, including working through a variety of backend systems and core applications for purposes of research, logs analysis, testing, results validation and troubleshooting to resolve customer-facing issues.
NewAccount Manager CorpayAccount ManagerBrentwood, TNCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
NewContact Center Representative (Call Center) Fedex Employee Credit AssociationContact Center Representative (Call Center)Memphis, Tennessee1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams. Responsibilities: Provide members (we call our customers “members”) and other individuals with personalized support through all channels of communications: telephone, email, voicemail, online chat, web, and other digital media.
Remote Call Center Appointment Setter / Confirmer American Home DesignRemote Call Center Appointment Setter / ConfirmerGoodlettsville, TNRemoteFull timeSchedule Management: responsible for confirming and issuing our technicians' daily appointments in 4 markets- Nashville, Knoxville, Tri-Cities, and Chattanooga; considering various factors to ensure we are issuing best opportunities. Verification and Troubleshooting: Verify ownership of appointments and address any potential red flags identified by agents, ensuring the integrity and reliability of scheduled appointments.
NewCall Center Operations Manager - Healthcare - Fairview, TN ADVANCED CALL CENTER TECHNOLOGIES, LLCCall Center Operations Manager - Healthcare - Fairview, TNJohnson City, TNVP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales or collections services to meet company and client productivity, quality and revenue objectives for one of our Account Services Client. Any non-essential functions are assumed to be included in "other related duties as assigned": Monitors associates real-time productivity to achieve production and revenue goals.
NewFull-Time Call Center Representative (Urgently Hiring) MCI CareersFull-Time Call Center Representative (Urgently Hiring)TennesseeFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Representative Qureos IncCall Center RepresentativeNashvilleWe are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Call Center Representative - College Graduate The Tennessee Credit UnionCall Center Representative - College GraduateNashville, TNAs a Call Center Representative, you'll gain hands-on experience across a wide range of customer and financial services responsibilities, including: Answer incoming calls and assist members in a professional, timely, and friendly manner. You'll be the friendly, knowledgeable voice supporting our members-solving problems, answering questions, and ensuring every interaction is a positive one.
Call Center Representative Butler America Aerospace LLCCall Center RepresentativeTN$14–$17 / hourIdentify if a customer need can be met or will it require a case transfer to Tier 2. Specific Responsibilities for this position may include: Answer incoming calls and respond to customers emails. Highly organized and flexible with the ability to prioritize their individual time while balancing customer's demands and requirements to meet company objectives and goals.
NewFull Time Call Center Representative (Urgently Hiring) MCI LCFull Time Call Center Representative (Urgently Hiring)Nashville, TNRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewFull-Time Call Center Representative (Urgently Hiring) MCIFull-Time Call Center Representative (Urgently Hiring)UNAVAILABLE, TNRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Remote Call Center Representative WellSkyRemote Call Center RepresentativeTennesseeRemoteContact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction. The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders.
Call Center Representative/ Customer Service Wilkins Research Services LLCCall Center Representative/ Customer ServiceChattanooga, TNOur team of Call Center Interviewers plays a vital role in the success of our projects by conducting essential interviews and gathering valuable data. Successful candidates for this role will have a strong attention to detail, excellent verbal communication skills, and the ability to work efficiently in a fast-paced environment.
Call Center Team Lead Ticket Support SPBM Navitus Health Solutions LLCCall Center Team Lead Ticket Support SPBMBrentwood, TNFounded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit - alignment, value and transparency - Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. Essential Duties and Responsibilities (include but are not limited to): Ensures all external and internal customers receive the level of customer service required by Archimedes and serves as a representative of Archimedes to all external customers.
Call Center Team Lead-Ticket Support - SPBM Navitus Health Solutions, LLCCall Center Team Lead-Ticket Support - SPBMBrentwood, TennesseeFull timeFounded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. M-F 8am to 5pm): Our Core Business Hours / Hybrid 3 Days Overview: The Call Center Team Lead will assist the Call Center Supervisor in managing the performance of the call center to meet established SLA's in addition to assisting with both Inbound and Outbound calls.
NewCALL CENTER SPECIALIST University Health Services IncCALL CENTER SPECIALISTMEMPHIS, TNOperating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physicians' network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. The Call Center Specialist prioritizes referrals made to LBHS and provides exceptional customer service to all partnering agencies, thorough and accurate documentation of calls and other admissions related paperwork is a critical component of the job.
NewCall Center Representative (Future Opportunity) Monogram Health IncCall Center Representative (Future Opportunity)Brentwood, TNPart timeMonogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
NewCall Center Operations Supervisor - Healthcare - Fairview, TN ADVANCED CALL CENTER TECHNOLOGIES, LLCCall Center Operations Supervisor - Healthcare - Fairview, TNJohnson City, TNThis position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals.
Call Center Representative TEN Credit UnionCall Center RepresentativeNashville, TNFull timeYou'll be the first point of contact via phone for our members, delivering exceptional service and resolving inquiries with professionalism and care. At TENCU, we believe in building a team that is guided by our core values of Member-Centric, Integrity, and Innovation.
Call Center Rep ManpowerCall Center RepMemphis, TNManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Call Center Operator (Law Enforcement Analyst) ITCON ServicesCall Center Operator (Law Enforcement Analyst)Nashville, TNOperators handle inbound calls from law enforcement agencies participating in the 287(g) program, performing identity verification, database checks, and documentation in accordance with ICE protocols. You will support U.S. Immigration and Customs Enforcement (ICE) by fielding requests from law enforcement officers and conducting comprehensive analysis of criminal and immigration history.
Manager, Call Center Business Intelligence & Data Integrity DXC Technology CoManager, Call Center Business Intelligence & Data IntegrityNashville, TNJob Description: DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
Service Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote) ChenMed LLCService Team Coordinator - Inbound Call Center Agent (Healthcare) (Remote)Memphis, TNRemote$17–$24.26 / hourKNOWLEDGE, SKILLS AND ABILITIES: • Competent-level business acuity • Comprehensive knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods • Exceptional verbal communication skills including active listening • Excellent organizational and multi-tasking skills • Passion for serving others, particularly seniors, with initiative-taking solutions • Ability to successfully operate in a demanding environment • Proficient in keyboarding as well as, Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook; competent in other systems required for the position • Availability and willingness to work overtime hours as requested by leadership and based on the staffing needs of the business • Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred). EDUCATION AND EXPERIENCE CRITERIA: • High school diploma or GED equivalent required • A minimum of 2 years of customer service experience required; in a call center or similar environment • A minimum of 1 year experience working in a fast-paced medical office or healthcare setting, highly preferred • Must reside in the continental United States and within a state where the company is established as a business entity • Experience with web-based customer relationship management systems.
NewCall Center Specialist Fast Pace HealthCall Center SpecialistTennesseeFull timeWe are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.”
NewCall Center Agent JIM KERAS SUBARUCall Center AgentMemphis, TNIf you're a self-starter who loves helping people and delivering amazing customer service, or if you're looking to jump into the exciting automotive world, this could be your perfect opportunity. In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service.
NewBilingual Spanish Call Center Rep/Debt Counselor ConServeBilingual Spanish Call Center Rep/Debt CounselorNashville, TNRemotePlease note, we are set up to hire employees in these states: Alabama, Florida, Georgia, Missouri, North Carolina, South Carolina, North Dakota, Tennessee, Texas, Virginia, Upstate NY, Finger Lakes/Southern Tier, NY and Rochester & Buffalo, NY areas. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts.
Crisis/Triage Specialist - Full Time - Call Center FRONTIER HEALTHCrisis/Triage Specialist - Full Time - Call CenterJohnson City, TNSecure involuntary emergency interventions as a last resort, except for in circumstances as described below; Initiate life-saving services for attempts in progress - in accordance with guidelines that do not require the individual's consent to initiate medically necessary rescue services; Initiate active rescue to secure the immediate safety of the individual at risk if the caller remains unwilling and/or unable to take action to prevent his/her suicide and remains at imminent risk. The goal of the call center is to prevent suicide of callers to its service, by taking necessary actions intended to secure the safety of callers determined to be attempting suicide or at risk of suicide.
NewCall Center Agent Jim Keras AutomotiveCall Center AgentMemphis, TNIf you're a self-starter who loves helping people and delivering amazing customer service, or if you're looking to jump into the exciting automotive world, this could be your perfect opportunity. In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service.
NewCall Center Representative Pizza HutCall Center RepresentativeMemphis, TNFlynn owns and operates a diversified portfolio of restaurants in iconic, world-class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Responsibilities: Respond to customer service requests for restaurant food orders by entering and verifying customer and menu data.
NewCall Center (Member Services Representative I - Member Services) Knoxville TVA Employees Credit UnionCall Center (Member Services Representative I - Member Services)Knoxville, TN$18–$20 / hourKnoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments.
Call Center Supervisor - Nashville, TN Maximus IncCall Center Supervisor - Nashville, TNNashville, TNThe Supervisor also handles escalated situations, recommends process improvements, participates in departmental initiatives, and provides steady leadership to maintain a productive and customer-focused call center environment. This role involves managing schedules, overseeing daily workflows, analyzing quality and call trends, and ensuring compliance with company policies, including wage & hour requirements.
Bilingual WAH - TENNESSEE ONLY - Call Center Representative InfoCision Management CorpBilingual WAH - TENNESSEE ONLY - Call Center RepresentativeTNRemoteIn this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both English and Spanish. This is a fully remote position for candidates living in Tennessee who thrive in a fast-paced environment and enjoy helping people.
Call Center Associate- Life Insurance Accenture PlcCall Center Associate- Life InsuranceNashville, TNUtilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency. Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products.
NewRemote Call Center Operator Qureos IncRemote Call Center OperatorNashvilleRemote$93,500–$150,340 / yearYou will play a crucial role in upholding our reputation for quality workmanship and reliable service by efficiently managing client enquiries and supporting our operational teams. Ready Contractors, Inc., a trusted construction services company serving the eastern North Carolina community since 1969, is seeking a professional and dedicated Remote Call Center Operator to join our team.
Call Center Agent Jim Keras SubaruCall Center AgentMemphis, TennesseeIf you’re a self-starter who loves helping people and delivering amazing customer service, or if you’re looking to jump into the exciting automotive world, this could be your perfect opportunity. In this role, you'll be handling inbound and outbound calls, emails, and online chats to schedule service appointments while delivering exceptional customer service.
Call Center Services Agent I ORNL Federal Credit UnionCall Center Services Agent IOak Ridge, TennesseeCall Center Services Agents assist members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area. Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.