div>The Operations Manager is responsible for the day-to-day management and execution of contact center operations supporting the DOL NCC, including OPA (front door) and agency-specific service lines (OSHA, ETA, WHD, etc.). - Manage daily operations: Oversee real-time contact center activities across OPA and agency lines (calls, email, chat).
This role ensures that Customer Service Representatives (CSRs), supervisors, and support staff are fully trained to deliver accurate, consistent, and high-quality customer service across all communication channels, while complying with DOL policies, federal regulations, and contract requirements. The Training Manager is responsible for designing, developing, implementing, and managing the comprehensive training program for all contact center personnel supporting the DOL National Contact Center (NCC). div>The QA Manager is responsible for developing, implementing, and managing the Quality Assurance and Quality Improvement Program for the DOL National Contact Center (NCC). - Support training & coaching: Work with operations and training teams to address skill gaps and improve performance.
Virginia Beach, VA30+ days ago The Skillbridge intern will train as an Information Warfare (IW) and Cryptologic Warfare (CRY) Mission Technician with HII-Mission Technologies, reporting to HII Supervisor Kevin Foster, Program Manager, with the goal of learning FURY Systems Operations and Maintenance principles, technologies, and core device functions, as well as the roles and responsibilities of working in a federated FURY system environment. HII Mission Technologies (HII-MT) Internship programs are focused on placing transitioning military into internships that require KSAs, Education & Military Training similar to their current or previous military jobs; positions that could easily transition over to a full-time regular and permanent job with HII-MT. Virginia Beach, VA30+ days ago You will coordinate with Navy, DISA, and commercial circuit providers for implementation and troubleshooting, maintain Information Assurance compliance (including IOS upgrades and configuration changes), and support remote sites in restoring network services. The role includes diagnosing and resolving WAN circuit issues, equipment failures, router and switch configurations, firewall ACLs, VoIP device registration, and cryptographic device configuration and keying. HopeLink Behavioral Health will make reasonable efforts to provide staff members with a stable, predictable individual work schedule; however, due to the nature of this work, not all schedule accommodations can be made or maintained within the above-stated shifts. QUALIFICATIONS: - Bachelor's degree in social work, Counseling, Psychology, or related field and a minimum of 1-year of direct supervisory experience in crisis intervention, suicide prevention, or behavioral health.
Falls Church, VA30+ days ago Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost. Monitors call center (Real Time) metrics (call times, volume, wait times, scheduling accuracy, customer satisfaction) and takes corrective actions as needed. Chantilly, VA30+ days ago The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. • Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. p>The Call Center Operations Supervisor leads a shift or operational team supporting WWCC live-answer operations, outreach execution, social media monitoring, quality control, escalation, and documentation discipline. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. p>Position Summary/Overview: The IT Support Center Call Center Lead directs day-to-day call center operations and supervises assigned staff to deliver high-availability, 24/7/365 IT support to the VCU community. Demonstrated ability to communicate and work effectively with both non-technical customers and with staff and coworkers in a team environment to provide technical support, documentation, consultation, and training in software applications and procedures. Are you ready to lead a dynamic team in a high-energy Sales Call Center, where every appointment set paves the way for exceptional customer experiences? If you''re ready to lead our Sales Call Center and play a key role in driving performance and delivering outstanding customer experiences, we want to hear from you. Virginia Beach, Virginia30+ days ago li>Help grow team members through informal coaching that encourages all employee’s personal development, growth, and teamwork and that also encourages co-worker recruitment efforts to achieve desired staffing levels throughout the department and company. This position will work in conjunction with the Outbound Team Manager and assist in the daily management of the team including but not limited to training and on-boarding, coaching, customer service, and general day-to-day operational functions. Williamsburg, VA30+ days ago Supervisory Responsibilities: This position provides direct supervision for the Call Center team, including: Day‑to‑day oversight of call center agents, responsibility for work assignments, scheduling, and daily workflow management, and authority over hiring, training, performance evaluations, and corrective action as needed. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. Vienna, Virginia6 days ago div align="center" style="text-align:center;margin-bottom:11px"> Home Office Environment Requirements - Employees are responsible for maintaining a private, secure location in their home, free from noise and distractions. Technical Infrastructure Requirements
- Minimum internet speed of 100 Mbps is required to support the VOIP system being used for the project.
CALL CENTER/HELP DESK TECHNICIAN III (BHDA): Bowhead is currently seeking/searching for a qualified On-Site Tier III Call Center/Help Desk Support Technician to deliver exceptional technical assistance to our end-users in Dahlgren, VA. The selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. Newport News, VA30+ days ago p>We’re looking for a high-energy Call Center Outreach Specialist who will serve as the initial point of contact to inform potential guests that their entry forms were selected and present them with complimentary vacation opportunities. - Communication & Sales Support: Engage potential customers by effectively overcoming objections, facilitating three-way calls to reach necessary parties , and transferring qualified leads to coordinators to finalize arrangements.
He/She supports initiatives and medical centers across all ChenMed entities by assisting with key business functions of the department and medical centers and serving patients according to corporate policies and regulations. The Service Team Coordinator is responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries and other patient sales and service call interactions. This role s is responsible for providing customer-facing support consisting of end-user initial setup, troubleshooting, and training for devices of various sorts including connection and applications. You'll rely on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks, a wide degree of creativity and latitude is expected. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios and communicating, coordinating, and collaborating with other staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies. The routine responsibilities of this position include, but are not limited to: TECHNICAL RESPONSIBILITIES: Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras and dynamic message signs (DMS) for travel time, crash or work zone awareness messages for the traveling public. Chantilly, VA30+ days ago p>The Opportunity: CACI is looking for a Cisco Call Manager Administrator responsible for the day-to-day administration, configuration, and maintenance of the organization's Cisco Unified Communications Manager (CUCM) environment. You will work closely with the engineering team, IT staff, and other external stakeholders to ensure the effective operation of the call managers at various locations and their integration into the organizations infrastructure. ul>- Be part of a growing and highly valued new capability in Prince William County (311) which will grow to basically be the Users Guide to the whole county & feed/train an AI tool to support PWC residents with assistance on everything from marriage licenses to graffiti removal.
- Standing up a new capability for Prince William County to support everyone in the county in all aspects of County services developing processes and procedures from scratch using technical tools (SalesForce).
He/she must work closely with providers, nursing staff, medical records, referrals, eligibility, pharmacy, dental, interpreters, other areas of patient access and management to maintain efficient operations with quality patient care as primary consideration. - Operate computer database using two patient identifiers to look-up patient accounts, generate telephone encounters, update registration information, verify insurances and complete other computer operations as necessary.
Our department also serves as the gateway to much of the countys economic development, reviewing over 30,000 building and site plan submissions, issuing nearly 70,000 building permits, and conducting over 220,000 building and site inspections each year. County government sits at the heart of this dynamic community of almost 1.2 million residents and seeks employees eager to bring their energy, enthusiasm and skills to serve Fairfax residents and to shape the countys future. strong>PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:- High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings.
div>The Technical Lead is responsible for the overall technical architecture, implementation, operation, and maintenance of all contact center systems and infrastructure supporting the DOL National Contact Center (NCC). - Lead technical architecture: Design and oversee all contact center systems (telephony, CRM, IVR, network).
li>Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance. - Ensure the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company's Safety Manual.
li>Leverage Microsoft Office Suite, point-of-sale systems, and parking management software to track transactions, produce reports, and monitor site performance. - Ensure the facility's safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company's Safety Manual.
p>You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. Fishersville, Virginia7 days ago p>Explore our Benefits, current Hiring Incentives, and our Taking Care of Us initiative — which embraces Belonging, Respect, Inclusion, Diversity, Growth, and Equity (B.R.I.D.G.E.) — to see how we invest in our team members and culture.. The incumbent will be responsible for working daily task s generated within any/all of the departments receivables management computer systems including assigned pre billing edit rejected claims and unpaid denied claims through identifying, documenting and following up on problematic issues that prevented the successful and timely transmission of accurate/clean claims by a third party support partner as well as following up on denied claims by governmental and other third-party payers as assigned in the work queue. Petersburg, Virginia6 days ago Rotating Shifts (United States of America)Southside Regional Medical Center is your community health care provider, a 300-bed facility located on a 50-acre campus with nearly 400 physicians representing more than 40 specialties. As a Bon Secours associate, you’re part of a Mission that matters. Petersburg, Virginia6 days ago p style="text-align:inherit"/>As a Bon Secours associate, you’re part of a Mission that matters. Bon Secours – Southside Medical Center serves the communities of Petersburg, Hopewell, Colonial Heights, Fort Lee and Chester and the counties of Prince George, Dinwiddie, Sussex, Surry and Southern Chesterfield.
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