198 Results for

Call Center Representative Jobs in Massachusetts

Jobs

New!

Whitman, MA2 days ago

$23–$24 Per Hour

An individual’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, business or organizational needs, affordability and market pay. Recognized as a Top Place to Work, our continued investment in growth and innovation doesn’t end with just our products and services - let NESB invest in your tomorrow by starting a career with us today.

North Chelmsford, MA29 days ago

$20–$26 Per Hour

Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

New!

Waltham, MA3 days ago

$20.56–$20.56

Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs. The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services.

Wakefield, MA14 days ago

Full-time
Employee

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.

Wakefield, MA14 days ago

Full-time
Employee

New!

Boston, MA1 day ago

$24–$24

The Operations Control Center (OCC) Specialist serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning & both internal and external communication The Specialist communicates with our airline customers, airport authorities and central planning team as well as the station management team. Consistent and accurate utilization of company tools, an OCC specialist navigates an average of 7-8 applications to capture service data, quality data and allocate resources.

New!

Worcester, MAToday

$17.98–$32.12 Per Hour

Responsibilities include educating patients on coverage and payment options, coordinating collections and bad debt activities, maintaining accurate records, and collaborating with providers and internal teams. See United Healthcare Privacy Policy at https://www.unitedhealthgroup.com/privacy.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.

New!

Chelmsford, MAToday

$17.98–$32.12 Per Hour

Initiates actions in attempt to collect outstanding patient balances such as contacting patients directly, negotiating payment arrangements and settlements, writing and sending letters and/or final notices and referring patients to third party agency for further collection actions. Collects and processes patient payments, entering credit card payments into online tool and may perform posting payments into billing system for certain accounts.

New!

West Roxbury, MA1 day ago

In this role, youll build meaningful relationships, provide hands-on nursing support, and help create a warm and respectful experience for participants and their families every day. The new hire will be able to contribute to a community praised for its warmth and dedication, with staff and participants alike describing the environment as their second home.

New!

Southborough, MAToday

$17.98–$32.12 Per Hour

Teamwork: Ability to work collaboratively with interdisciplinary teams consisting of remote and onsite staff to improve the operations of immediate work groups by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

New!

Auburn, MAToday

$17.98–$32.12 Per Hour

Teamwork: Ability to work collaboratively with interdisciplinary teams of consisting of remote and onsite staff to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

New!

Boston, MA3 days ago

Remote

$95,000–$125,000 Per Year

Provides sales consultation, design, support, and management of client activity involving but not limited to the collaboration, enterprise networking, data solutions and security products and services with primary focus in designated region. Establishes, maintains, and develops business with clients and potential clients in the assigned business sectors to enhance the potential for meeting the objectives of maximum profitability and growth through effective sales and services.

Qunicy, MA30+ days ago

Provide customers with timely and accurate responses to issues by tracking issues from receipt to completion using the Customer Administration Tool (CAT) and the department Customer Relations Management System (IRIS/HEAT). Minimum Requirements & QualificationsA high school diploma or GED with three (3) years’ experience in customer service responding to high call volume of customer inquiries.

New!

Lowell, MA1 day ago

As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We handle it all from loans to checking accounts, online banking, and more you will engage customers in all areas of banking, as well as identify any financial needs they may have.

Brockton, MA30+ days ago

Full-time

As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We handle it all – from loans to checking accounts, online banking, and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.

New!

Fall River, MA1 day ago

Remote

This role is a great fit for someone who enjoys staying busy, solving problems, learning quickly, and being part of a high-performing team. Employees may be required to work onsite temporarily if home internet or equipment issues impact their ability to work remotely .

Foxborough, MA30+ days ago

You'll create interest, educate customers on how our products protect and enhance their homes, and schedule qualified appointments for our Sales Representatives — no hard selling, just genuine conversations and strong connections! With fire-safe materials, sustainable technology, and a leadership team backed by decades of success in home remodeling, we're building smarter, safer homes that stand the test of time.

New!

Springfield, MA1 day ago

$75–$150 Per Hour

If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income. We need participants on the following topics: Child Related (individuals with children 18 yrs or younger).

New!

Lowell, MA1 day ago

The Patient Access Representative (PAR) position serves as the primary contact for incoming calls for new and established patients and customers accessing or seeking information about Lowell CHC services. • Transfer calls or respond to requests using various methods of communication such as telephone encounters and /or actions and accurately assigns to the department.

Boston, MA30+ days ago

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. The Call Center Representative will also gain knowledge through local training and hands-on experience to provide administrative support, customer assistance, and act as a rental back-up in a large airport branch.

Swansea, MA12 days ago

$19–$20 Per Hour

Regularly use hands and fingers to handle, control or feel object tools or controls; regularly repeat the same movements when entering data; regularly speak clearly so listeners can understand; regularly understand the speech of another person; frequently focus on one source of sound and ignore others. Resolve product or service concerns by clarifying the customer's complaint, determining the cause of the concern; selecting and explaining the best solution to solve the concern; expediting correction or adjustment; following up to ensure resolution.

Auburn, MA30+ days ago

Remote

You will assist customers with account management, payments, and general inquiries while ensuring accuracy, security, and a high level of service. We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join a fast-paced call center environment.

Plymouth, MA30+ days ago

We handle it all \u2013 from loans to checking accounts, online banking and more \u2013 you will engage customers in all areas of banking, as well as identify any financial needs they may have. As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.

Qunicy, MA30+ days ago

Contractor

Provide customers with timely and accurate responses to issues by tracking issues from receipt to completion using the Customer Administration Tool (CAT) and the MBTA Customer Relations Management System (IRIS/HEAT). MBTAs core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.

Weymouth, MA30+ days ago

1 - Manages internal and external calls for South Shore Hospital and the Brigham and Women / Dana Farber's Cancer Center in Clinical Affiliation with South Shore Hospital. a - Knowledge of departments and their functions to enable the intelligent and accurate management of caller’s needs and inquiries to distribute to the appropriate location. j - Acts as the front-line liaison for all internal Brigham and Women's Cancer Center in Clinical Affiliation with South Shore Hospital departments and South Shore Hospital's Engineering Services, Nutrition and Food Services, Birthing Unit, Pediatric Meal Service, Maternity Services.

Andover, MA20 days ago

The successful Patient Communications Liaison is an essential member of our Ophthalmology/Optometry team, providing a central point of contact between patients and the providers to ensure clear, timely, and warm and professional communication throughout the patient experience. Schedule physician appointment requests for patients with appropriate outside specialists, diagnostic testing, i.e. (MRI, CT scans, etc.) Obtain any prior authorizations needed for testing and obtain all diagnostic testing results.

North Andover, MA30+ days ago

Use questioning and listening skills that support effective telephone communication. and relaying clinical messages to appropriate provider.

Boston, MA30+ days ago

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

Littleton, MA14 days ago

Full-time
Employee

Experience with ServiceTitan software is a plusProficiency in Microsoft Office (Word, Excel, Outlook)Previous experience in a customer service or call center environmentStrong problem-solving and critical-thinking skillsExcellent verbal and written communication skillsFamiliarity with CRM systems and customer account management toolsHigh attention to detail with strong data entry accuracy. Handle high-volume inbound and outbound customer callsProvide prompt, professional, and courteous customer serviceAddress customer inquiries, resolve issues, and escalate when necessaryAccurately enter and update customer information in company systemsMaintain detailed records of customer interactionsCollaborate with internal teams to ensure timely issue resolution.

Worcester, MA8 days ago

Remote

Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area’s such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.

Dartmouth, Massachusetts13 days ago

$18.36–$29.27 Per Hour

Duties include responding to and solving problems related to laboratory specimen procurement, test ordering, result delivery and billing, Incumbents are expected to provide support for all areas of the Laboratory, including all hospital sites pathology, SPG offices and all Outreach Patient Service Centers as well as the mobile outreach team. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Clinton, Massachusetts30+ days ago

$50,000–$70,000 Per Year

Framingham, MA30+ days ago

$50,000–$70,000 Per Year

Identify customers unique home situations Schedule appointments for our Sales Consultants to go out to price and sell the job Communicate effectively, actively listen, and show empathy as the first point of contact with our customer Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success. Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.

New!

Dorchester, MA1 day ago

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Manages the pre-registration process, ensuring that all data fields are appropriately and accurately completed, timely and accurate data enters patient demographics and insurance information.

Boston, Massachusetts17 days ago

This role focuses on handling incoming customer inquiries, providing accurate support, and ensuring a positive customer experience in a structured, professional environment. Collaborate with supervisors and team members to ensure operational success.

New!

Leominster, MA6 days ago

When you join our team, you will work in our newly renovated headquarters in Leominster, MA, and be provided with extensive training, exceptional benefits, and a leadership team that is supportive and dedicated to continuous improvement for customers and employees. You will work with a highly respected market leader offering solutions that make a real impact on people’s lives.

Pembroke, Massachusetts30+ days ago

$23–$25 Per Hour

You thrive in a fast-paced environment, enjoy connecting with customers, and bring strong communication and inside sales skills to the table. Providing administrative support to local branches, including assisting with account updates and adjustments.

New!

Boston, MA6 days ago

Our dedicated staff of medical providers, nurses, social workers, dietitians, and child life specialists provides well-child care, including routine immunizations, health education, and care for acute illnesses. As a Patient Experience Representative, you will work to provide support to the administrative operations of primary care and work to ensure the best possible patient experience.

Brockton, MA30+ days ago

Full-time

As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills. We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.

Lowell, MA30+ days ago

Full-time

Plymouth, MA30+ days ago

Full-time

Franklin, MA30+ days ago

Full-time

Boston, MA30+ days ago

$30.90–$38.42 Per Hour

Refers patients to appropriate outpatient facilities if appropriate, and maintains an up-to date listing of, and liaison with, outpatient facilities, residential facilities, shelters and half way houses. KNOWLEDGE AND SKILLS: Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc.

Northborough, Massachusetts21 days ago

$80,000–$100,000 Per Year

Somerville, MA30+ days ago

$17.71–$22.79 Per Hour

These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration Qualifications Qualifications: High School Diploma or equivalent required Able to type 35 wpm and knowledge of popular MS Windows software applications. Remote Type Onsite Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $22.79/Hourly Grade 1 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.

New!

Middleton, MA6 days ago

Full-time

This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Provide excellent customer service to all patients, families, and caregivers by greeting and assisting all callers in a warm and professional manner.

Boston, MA30+ days ago

Initiates address changes, member contact information updates, stop payments, debit card ordering, debit card cancellation, fraud disputes and account inquiries through each electronic channel utilized by the Credit Union. The Contact Center Associate is a key role within the Contact Center focused on providing exceptional service to Mass Bay Credit Union members in line with the credit union's multi-channel service strategy.

Plymouth, MA30+ days ago

Full-time

Join Ophthalmic Consultants of Boston (OCB) as a Full-Time Scheduling Specialist and become part of a team that’s making a real difference in patients’ lives. If you're detail-oriented, customer-focused, and thrive in a fast-paced setting, we’d love to have you on our team.

Southbridge, MA30+ days ago

Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. Answer telephones, engages clinical staff when appropriate for assistance, keep calls to an average of 4 minutes and consistently handles an average of 100 calls per shift.

Resume Resources

Free Resume Templates Free Resume Builder

Get noticed by top employers!

Upload your resume to let employers know you're open to Call Center Representative job opportunities. Plus, receive relevant job recommendations in your inbox.

Create A Free Account

Call Center Representative Jobs in Massachusetts

Contact Center Representative North Easton Savings Bank

Customer Service Representative Hajoca Corporation

Contact Center Operator - Boston Children's Service Response Ctr Aramark

Call Center Representative - Part-time Company Confidential

Call Center Representative Company Confidential

BOS Operations Control Center Specialist Swissport International AG

Patient Financial Service Representative Optum

Collections Representative Optum

Registered Nurse (RN) Adult Day Health Center ProPivotal

Float Patient Care Coordinator Optum

Per Diem Patient Care Coordinator Optum

Client Executive - Remote ConvergeOne

Fares Call Center Representative NR Consulting LLC

Call Center Representative - Lowell Rockland Trust

Call Center Representative - Brockton Rockland Trust

Customer Service Representative (Call center) George Patton Assoc

Call Center Representative TIMEPROOFUSA

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist Apex Focus Group

Call Center Representative Lowell Community Health Ctr

Call Center Representative- Boston Logan Airport Enterprise Holdings

Call Center Representative I - Full Time Cardi's Furniture & Mattresses

Customer Service Representative (Call Center) - Remote After Training The Panther Group

Call Center Representative - Plymouth Rockland Trust Company

Fares Call Center Representative Apidel Technologies

Customer Service Representative / Inbound Call Center South Shore Health

Front Desk/Call Center Representative Andover Eye Associates Inc

Call Center Representative New England ENT & Facial Plastic Surgery

Patient Experience Representative I- Urology Call Center Boston Children's Hospital

Customer Service Company Confidential

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $20.50/hr Fallon Health

Laboratory Call Center Specialist Southcoast Health System, Inc.

Call Center Associate Renewal by Andersen | Esler Companies

Call Center Associate Esler Companies LLC

Call Center Agent Harbor Health Services Inc

Inbound Call Center Agent BrandNest

Call Center Rep Franklin Professionals

Call Center Agent Waltham Pest Services

On Call Patient Experience Representative - Primary Care Boston Children's Hospital

Summer Customer Information Center Representative - Brockton Rockland Trust

Summer Customer Information Center Representative - Lowell Rockland Trust

Summer Customer Information Center Representative - Plymouth Rockland Trust

Summer Customer Information Center Representative - Franklin Rockland Trust

Boston Emergency Services Team Call Center Clinician (Per Diem) Boston Medical Center

Call Center Supervisor Renewal by Andersen | Esler Companies

Operator Representative, Communications Center Brigham and Women's Hospital

Patient Care Representative - Phone Center MFM Health

Contact Center Representative Mass Bay Credit Union

Appointment Scheduler-Call Center Ophthalmic Consultants of Boston

Call Center Specialist, Harrington Hospital, Southbridge - 40 Hours, Days UMass Memorial Health Care Inc

Resume Resources