Customer Service Representative - Norman, OK ACTCustomer Service Representative - Norman, OKNorman, OKIn this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
Experienced RN Manager - Clinical Services Inpatient Critical Care - Nights (Stipend-Eligible) OU Medicine, Inc.Experienced RN Manager - Clinical Services Inpatient Critical Care - Nights (Stipend-Eligible)Oklahoma City, OKFull timeThey model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health’s core values of putting Patients First , pursuing Relentless Excellence , showing Integrity , seeking Inclusion for all staff and patients, always Learning, and valuing Teamwork . Demonstrated business acumen and managerial functions such as experience with performance improvement tools, using metrics to drive decisions, maintain a budget, report writing and solve practical problems.
Experienced RN Manager -Acute Care Clinical Services - Nights (Stipend-Eligible) OU Medicine, Inc.Experienced RN Manager -Acute Care Clinical Services - Nights (Stipend-Eligible)Oklahoma City, OKFull timeThey model the OU Health Way, as evident in their work output and interactions with employees and patients, through living OU Health’s core values of putting Patients First , pursuing Relentless Excellence , showing Integrity , seeking Inclusion for all staff and patients, always Learning, and valuing Teamwork . Demonstrated business acumen and managerial functions such as experience with performance improvement tools, using metrics to drive decisions, maintain a budget, report writing and solve practical problems.
Call Center Representative EchoStar CorpCall Center RepresentativeTulsa, OKAs a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience. Home Internet and dedicated home office workspace with: Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps.
Call Center Representative EchoStarCall Center RepresentativeTulsa, OklahomaFull timeDepartment Summary: As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law.
Call Center Representative Cellular SalesCall Center RepresentativeEdmond, OKCompensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
NewCall Center Representative - I.T. - Tulsa MUSCOGEE (CREEK) NATION DEPARTMENT OF HEALTHCall Center Representative - I.T. - TulsaTulsa, OKSatisfactory job performance will be determined by successful execution of the following: Responding efficiently and accurately to patients, explaining possible solutions, and ensuring that patients feel supported and valued. Handles incoming calls from patients and the public, makes follow-up calls to patients and provides accurate information.
NewSr. Call Center Representative Oklahoma Farm Bureau Insurance CompanySr. Call Center RepresentativeOklahoma City, OKFull timeSummary Utilize acquired knowledge of Oklahoma Farm Bureau processing manuals to conduct processing activities, respond to telephone inquiries/requests and to assist agents with product and rating questions regarding the Surepower Innovation lines of business. 4.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
Call Center Sales Representative - Hybrid AT&T IncCall Center Sales Representative - HybridTulsa, OK$17.76–$21.02 / hourWork From Home (WFH) Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). How You'll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales and service, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
Bilingual WAH - OKLAHOMA ONLY - Call Center Representative InfoCision Management CorpBilingual WAH - OKLAHOMA ONLY - Call Center RepresentativeOklahoma City, OKRemoteIn this role, you will assist customers by answering inbound calls, making outbound calls, resolving issues, and delivering outstanding customer support in both English and Spanish. This is a fully remote position for candidates living in Oklahoma who thrive in a fast-paced environment and enjoy helping people.
NewFull-Time Call Center Representative (Urgently Hiring) MCI CareersFull-Time Call Center Representative (Urgently Hiring)OklahomaFull timeMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Representative Cellular Sales Verizon Authorized RetailerCall Center RepresentativeEdmond, OklahomaCompensation 1400 calls for monthly goal = $600 43 appts = $1,450 33 appts = $900 24 appts = $450 50% comms from appts made = About $300 Hourly Rate = $10.88 40 Hours per week/ 10am-6pm About $1600 in Hourly pay Total = $3,950 High Total = $2,950 Low In Office/Not Remote Other benefits Monthly Sales Contests up to $500 bonus on top of commission, fun team selling environment/office space. · Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
NewCall Center Sales Representative - Hybrid At&tCall Center Sales Representative - HybridTulsa, OK$17.76–$21.02 / hourWork From Home (WFH) Requirements: You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). Note: This hybrid position reports to our 15901 E Skelly Drive, Tulsa, OK 74116 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly.
NewFull Time Call Center Representative (Urgently Hiring) MCI LCFull Time Call Center Representative (Urgently Hiring)OKRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
NewFull-Time Call Center Representative (Urgently Hiring) MCIFull-Time Call Center Representative (Urgently Hiring)UNAVAILABLE, OKRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Call Center Representative - Oklahoma City, OK (On-Site) Gainwell Technologies LLCCall Center Representative - Oklahoma City, OK (On-Site)Oklahoma City, OK$35,360–$40,700 / yearGainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. The pay range for this position is $35,360.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Pharmacy Call Center Representative University of OklahomaPharmacy Call Center RepresentativeOklahoma City, OKPosition Introduction: Provides support to patients, providers, and Pharmacy Staff by maintaining information, participating in surveys, resolving problems, cross training, and attending meetings. Required Education and Experience: High School Diploma or GED.
NewCall Center Representative - Telecom SSM HealthCall Center Representative - TelecomOklahoma City, OKFlexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Confirmation Call Center Manager Luxury Bath TechnologiesConfirmation Call Center ManagerOklahoma City, OKFull timeThe ideal candidate is a motivated leader with previous call center management experience, excellent communication skills, and a passion for delivering outstanding customer service. This position is responsible for managing the daily operations of the confirmation department, supervising Call Center Representatives, ensuring appointments are confirmed, and helping the team achieve performance goals.
Call Center Manager JT ServicesCall Center ManagerClaremore, OK$45,000–$65,000JT Services is growing fast, and we’re looking for a driven, organized, and people‑focused Call Center Manager to lead our Customer Service Representative (CSR) team. The Call Center Manager oversees daily call center operations, ensuring exceptional customer interactions, strong booking performance, and consistent execution of JT Services’ call processes.
Call Center Agent - PT BancFirst CorpCall Center Agent - PTWeatherford, OKCustomer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
Sales & Customer Service Call Center Specialist - OKLAHOMA Victoria's Secret & CoSales & Customer Service Call Center Specialist - OKLAHOMAOklahoma City, OKWe are seeking enthusiastic, sales-driven, work-from-home Sales & Customer Service Call Center Specialists with expertise in exceptional customer service and sales skills to join our high-performing team. In this virtual phone role, you will create Customers for Life by recommending and selling our products, providing information, and prioritizing a one-call resolution for customers and store associate concerns.
CALL CENTER TECH SPECIALIST Jasco Products Company, LLCCALL CENTER TECH SPECIALISTOklahoma City, OKConsumer Care Specialists also act as a platform for customers to give feedback about our products and help make improvements to products, packaging, and manuals. Consumer Care Specialists serve our customers with excellence by striving always to exceed expectations while providing technical support for our products.
NewCall Center Agent Customer Service Enterprise Call CenterCall Center Agent Customer ServiceTulsa, OKIn this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
Radnet is Hiring Call Center Schedulers Pay @ $16.65 Hourly RadNet IncRadnet is Hiring Call Center Schedulers Pay @ $16.65 HourlyTulsa, OKWhen you join RadNet as a Medical Scheduler, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet's success is its people with the commitment to a better healthcare experience.
SR Call Center Specialist FAMILY & CHILDRENS SERVICES, INC.SR Call Center SpecialistTulsa, OKPossession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment. This role supports service level performance through active call handling, quality monitoring, coaching, escalation management, and documentation oversight.
Patient Services Representative (PSR) - Stephenson Cancer Center at Hillcrest - Tulsa OU HealthPatient Services Representative (PSR) - Stephenson Cancer Center at Hillcrest - TulsaTulsa, OklahomaThe Patient Services Representative II coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility. Coordinates schedules as directed to patients requiring multiple services, communicating with nursing and provider teams as necessary.
NewPatient Service Agent - Primary Care Call Center MercyPatient Service Agent - Primary Care Call CenterOklahoma City, OKFrom day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. The person hired for this role will have regular onsite responsibilities after training; as such, candidates are required to live within commuting distance to Oklahoma City, OK.*.
Call Center Associate- Life Insurance Accenture PlcCall Center Associate- Life InsuranceOklahoma City, OKUtilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency. Handles customer service inquiries via telephone and/or email and performs variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Life Insurance products.
Radnet is Hiring Call Center Schedulers Pay @ $16.65 Hourly RadNet TulsaRadnet is Hiring Call Center Schedulers Pay @ $16.65 HourlyTulsa, OklahomaFull timeWhen you join RadNet as a Medical Scheduler , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience.
NewHR Contact Center Representative - REMOTE Ryder System IncHR Contact Center Representative - REMOTEOklahoma City, OKRemoteCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. Current Employees: If you are a current employee at Ryder, please click here ( https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld ) to log in to Workday to apply using the internal application process.
Outbound Call Center Rep CVS Health CorpOutbound Call Center RepOK$15–$26.93 / hourAs a Member Engagement Coordinator, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
NewRPAS Participant Services Representative BOK FinancialRPAS Participant Services RepresentativeTulsa, OKYou will work with the Relationship Management group by fielding questions on terminated plan participants regarding distribution options and our Individual Retirement Account (IRA) rollover product, and maintain IRA reports to ensure distributions occur within established plan timeframes. Working Conditions & Physical Requirements Office BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.
NewCustomer Service Representative-October 2026 Start Principle Choice Solutions LLCCustomer Service Representative-October 2026 StartOklahoma city, OKRemoteFull timePlease Note: This remote position is listed under Oklahoma City, OK, however, pay is based on the applicable Service Contract Act (SCA) wage determination for the county in which the associate actually resides and performs work. At PCS, you're not just answering calls - you're helping Veterans access important information and support while building a rewarding career with a company that values service, teamwork, and professional growth.
Customer Service Representative - Norman, OK ADVANCED CALL CENTER TECHNOLOGIES, LLCCustomer Service Representative - Norman, OKNorman, OKIn this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours when necessary; completes tasks on time or communicates alternate plans.
Customer Service Representative Bunzl Distribution Inc.Customer Service RepresentativeOklahoma City, OKPart timeWith more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.
NewEntry Level HR Specialist/ Contact Center Avis Budget GroupEntry Level HR Specialist/ Contact CenterTulsa, OklahomaUnderstands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management. The team receives activity through case management, system notifications, phone calls and chat service as the first point of help for HR queries, across multiple countries.
Customer Service Representative GFL Environmental IncCustomer Service RepresentativeTulsa, OKThe Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
Program Aide On-Call Save The Children Federation IncProgram Aide On-CallOKYou may be assigned to various classrooms/centers/bus routes/cafeterias/kitchens as deemed necessary for the functioning of the program operations and will also assist with daily classroom management and other duties and may be assigned to various classrooms/centers as deemed necessary for program operations. Provide custodial support as needed; this could include but is not limited to picking up trash, sweeping, mopping, vacuuming or using industrial cleaning equipment to clean floors, clean and stock bathrooms, ensure buildings are secure, clean windows and minor building maintenance and repairs.
Program Aide On-Call SCUS Head Start Programs Inc.Program Aide On-CallTalihina, OKPart timeYou may be assigned to various classrooms/centers/bus routes/cafeterias/kitchens as deemed necessary for the functioning of the program operations and will also assist with daily classroom management and other duties and may be assigned to various classrooms/centers as deemed necessary for program operations. Provide custodial support as needed; this could include but is not limited to picking up trash, sweeping, mopping, vacuuming or using industrial cleaning equipment to clean floors, clean and stock bathrooms, ensure buildings are secure, clean windows and minor building maintenance and repairs.
Customer Service Representative Stand-By PersonnelCustomer Service RepresentativeOklahoma City, OKThis position is responsible for providing exceptional customer service by processing orders, answering customer questions, resolving concerns, and ensuring every customer has a positive experience. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced office environment while delivering outstanding customer support.
Customer Service Representative GFL Environmental, IncCustomer Service RepresentativeTulsa, OklahomaThe Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. • Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
NewCustomer Service Representative GFL EnvironmentalCustomer Service RepresentativeTulsa, OKThe Cusomer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Key Responsibilities:* Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.* Communicate clearly and concisely with on-the-road employees to give instructions and assistance.*
Insurance Sales Development Representative (Future Producer) William Adrean-Farmers Insurance AgencyInsurance Sales Development Representative (Future Producer)Poteau, OK$35,000–$55,000 / yearTop performers who demonstrate consistency, professionalism, and sales aptitude may be sponsored to obtain their Oklahoma insurance license and advance into a Producer position with uncapped commission opportunities. This position is ideal for someone who enjoys talking with people, is goal-oriented, and is interested in building a long-term career in insurance sales.
Distribution Center Specialist AWC CareerDistribution Center SpecialistTulsa, OklahomaWe are committed to solving customer problems and are looking for team members that want to be a trusted resource to those looking for a partner who out-knows, out-cares, and out-serves everyone else. We strategically partner with the world’s most-recognized brands to help engineering, reliability, and maintenance teams solve problems effectively.
NewCustomer Service Representative Oklahoma Central Credit UnionCustomer Service RepresentativeTulsa, OKAssist members with general service requests such as, but not limited to, opening and closing accounts, financial transactions, problem solving, plastic card requests, address changes, CDs and check ordering. You will assist members with account information, perform account transactions, discuss product inquiries and recognize, cross-service and act upon sales opportunities, by suggesting appropriate credit union products.
Financial Center Manager First United BankFinancial Center ManagerDurant, OKThe Financial Center Manager is responsible for leading and directing the overall retail performance of the community bank, including expanding our customer base, driving sales and service excellence, and empowering customers to spend life wisely. Serves as the primary retail leader of the financial center, responsible for day-to-day leadership while aligning strategies with the Community Bank President.
Heavy Maintenance Center (HMC) Maintenance Planner (Onsite) RTX CorpHeavy Maintenance Center (HMC) Maintenance Planner (Onsite)OKExperience to include: knowledge of and experience with jet engine construction and hardware, knowledge of the function of engine sections and parts, with an understanding of their relationship to other engine sections and parts, strong proficiency in Microsoft Excel (building reports, spreadsheets, general formulas, etc.) and PowerPoint (presentations, reporting, etc.) and demonstrated commitment to the Environmental, Health & Safety (EH&S) and International Trade & Compliance (ITC) programs by complying with all policies and procedures, completing all required training and supporting all EH&S & ITC committee activities. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years.
Surgical Technologist - Outpatient Vascular/Interventional Surgery Center (Azura) Fresenius Medical Care AG & Co KGaASurgical Technologist - Outpatient Vascular/Interventional Surgery Center (Azura)Oklahoma City, OKEstablish and maintains a close relationship with current user accounts/customers, and researches the local physician market to identify potential candidates/customers for FVC services making the necessary sales calls to these potential customers under the direction of the Regional Director of Sales & Marketing to grow the number of patient procedures performed at the FVC ambulatory centers. Provides sales and relationship support to an assigned FVC territory or territories working in conjunction with the FVC Sales Management team / Clinical Specialist, or Regional Director of Sales identifying new accounts for Fresenius Vascular Care services to generate revenue.
Customer Service Representative I - Bilingual State of OklahomaCustomer Service Representative I - BilingualOklahoma City, OKKnowledge, Skills and Abilities required at this level include knowledge of state laws and rules concerning the business operations of the agency; of accounting principles and practices; of various types of business organizations; of office practices; of business arithmetic; and of methods and techniques for conducting research. Ability is required to read and interpret laws; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; and to apply laws and rules to individual problems and situations.