CMA CGM (America) LLCClient Solutions Representative, Imports CMA CGM (America) LLCClient Solutions Representative, ImportsNorfolk, VaWith its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
GEICONewCustomer Service Representative GEICOCustomer Service RepresentativeFredericksburg, VAOur teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. Our paid training program lasts approximately 5 months and is designed to help you build the skills needed for success in the Customer Service Representative role.
GEICONewGEICO Customer Service Representative GEICOGEICO Customer Service RepresentativeVirginia Beach, VA$20.65–$25.81Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.
JobotNewBAS Operations Supervisor - Data Center Construction JobotBAS Operations Supervisor - Data Center ConstructionSterling, VA$160,000–$180,000 / yearAs an Operations Supervisor on our datacenter construction team, you will be responsible for supporting departmental operations while leading the execution of Building Automation construction projects, primarily for data center sites in Northern Virginia. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Medline IndustriesSales Representative-Physician's Office Medline IndustriesSales Representative-Physician's OfficeRichmond, VAFull timeBachelor’s degree and at least 2 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience. Track record of demonstrable sales growth and quota attainment; Ability to present multiple product lines; Excellent communication and organizational skills; Stable work history; Computer proficiency especially in MS Excel, Word, and Outlook.
JobotNewSenior Project Manager – Data Center Construction JobotSenior Project Manager – Data Center ConstructionRichmond, VA$130,000–$180,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. In this role, you will oversee project operations, financial performance, scheduling, team leadership, and client relationships while ensuring projects are completed safely, efficiently, and on schedule.
JobotNewSenior Project Manager - Data Center Construction JobotSenior Project Manager - Data Center ConstructionRichmond, VA$150,000–$200,000 / yearBachelor’s degree in a related field (Project Management, Construction Management, Business, Engineering, etc.), paired with industry experience OR an overall appropriate combination of certification(s), experience, and education (journeyman or master electrician’s license). Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
JobotNewData Center Operations & Security Lead (TS/SCI w/ Poly) JobotData Center Operations & Security Lead (TS/SCI w/ Poly)West McLean, VA$190,000–$235,000 / yearA mission-focused engineering organization supporting classified U.S. Government programs is seeking an experienced Data Center Operations & Security Lead to oversee secure infrastructure environments within a high-availability facility. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
USAANewInsurance Professional – Sales and Service USAAInsurance Professional – Sales and ServiceChesapeake, VA$45,010–$46,010 / yearOur comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We are currently seeking dedicated professionals to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 for future insurance sales and customer service opportunities in June and July 2026.
American National Red CrossNewRN Clinical Services Nurse Specialist American National Red CrossRN Clinical Services Nurse SpecialistNorfolk, VAPerform all phases of therapeutic apheresis procedures (plasma exchange, red cell exchange, platelet, and white cell reduction, photopheresis, and hematopoietic progenitor cell collection), to ensure safe and appropriate care of the patient and explain, as needed, the procedures for patients and their family and other attending healthcare professionals. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce.
USAANewLicensed P&C Insurance Professional - Sales and Service (Signing Bonus) USAALicensed P&C Insurance Professional - Sales and Service (Signing Bonus)Chesapeake, VA$46,370–$48,870 / yearOur comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 office.
PwrQ Holdings LLCNewDirector, Commissioning and Project Execution PwrQ Holdings LLCDirector, Commissioning and Project ExecutionRichmond, VAThis role blends hands-on field expertise with program management, technical governance, and team leadership to ensure safe, reliable, and high-quality delivery of commissioning and other onsite services across factory and field environments . The Director, Commissioning & Project Execution will lead a team of field service project managers with responsibility for team management and overseeing performance of the Field Service PM’s assigned projects – schedule, cost, and financial results.
CPS/ComtechNewData Center Electrician CPS/ComtechData Center ElectricianSterling, VA$125,000–$175,000 / yearFull timeA leading provider of mission-critical power distribution and control solutions is seeking experienced Field Service Representatives (FSR III) to support customers across multiple regions. This role is ideal for a hands-on electrical professional with strong troubleshooting abilities and experience servicing power distribution equipment in critical facilities, industrial environments, or data center applications.
MCI Military RecruitmentRemote Call Center Representative MCI Military RecruitmentRemote Call Center RepresentativeNaval Station Norfolk, VirginiaRemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Sparks GroupNewCall Center Customer Support Representatives Sparks GroupCall Center Customer Support RepresentativesRichmond, VAEvaluate complex transportation variables—including pricing, timing, volume, and equipment availability—to execute client-specific shipping requirements under management guidance. Conduct comprehensive research into airline schedules, line-haul options, and geographic service areas to design the most economical and time-sensitive routing.
Lap of Love Veterinary HospiceNewCall Center Representative Lap of Love Veterinary HospiceCall Center RepresentativeVirginia Beach, VARemoteAs a nationally recognized leader of in‑home, end‑of‑life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services.
MCINewDisaster Relief Call Center Representative MCIDisaster Relief Call Center RepresentativeRichmond, VARemoteMCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. Disaster Relief Call Center Representative Join to apply for the Disaster Relief Call Center Representative role at MCIDisaster Relief Call Center Representative 1 month ago Be among the first 25 applicantsJoin to apply for the Disaster Relief Call Center Representative role at MCIPosition OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
Apex Focus GroupNewCall Center Representative Agent Work From Home - Part-Time Focus Group Panelist Apex Focus GroupCall Center Representative Agent Work From Home - Part-Time Focus Group PanelistPortsmouth, VA$75–$150 / hourIf you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income. We need participants on the following topics: Child Related (individuals with children 18 yrs or younger).
Luxury Bath TechnologiesCall Center Representative Luxury Bath TechnologiesCall Center RepresentativeFalmouth, VAFull timeYou will contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertising campaigns. Join a team of professionals, earn a strong income, and make a positive impact by helping homeowners improve their homes.
Conduent IncBenefits Call Center Representative Conduent IncBenefits Call Center RepresentativeChesapeake, VA$29,640–$37,050 / yearTo succeed in this role, you must have: • Previous customer service and call center experience • Experience with defined benefit pension plans, retirement programs, or employee benefits preferred • Strong keyboarding skills and proficiency in MS Office • Excellent verbal and written communication skills • Strong problem-solving skills • Ability to multitask effectively while navigating multiple systems • Ability to follow guidelines and process transactions accurately • Ability to work independently and stay motivated in an onsite environment • High school diploma or GED • Successful completion of background check and drug test • Must be 18 years of age or older. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
Innovation At WorkNewCall Center Representative Innovation At WorkCall Center RepresentativeHampton, VAInformation services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors. Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required.
Addison GroupBilingual Call Center Representative Addison GroupBilingual Call Center RepresentativeTysons, Virginia$24–$25 / hourProvide inbound phone and online support during core business hours, maintaining availability during assigned shifts. This role supports consumers by guiding them through the dispute resolution process, answering questions, and ensuring proper documentation is collected to move claims forward.
Alexandria Neighborhood Health Service IncCall Center Representative Alexandria Neighborhood Health Service IncCall Center Representativealexandria, VAPRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings.
Masco CorporationHybrid Call Center Representative - 2nd Shift Masco CorporationHybrid Call Center Representative - 2nd ShiftWinchester, VAWe’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
ZIMCustomer Service Representative - Call Center ZIMCustomer Service Representative - Call CenterVirginia Beach, VAThis role is responsible for the issuance of export bookings, questions regarding Imports (Arrival Notice, Last free Day, container status), Release and Documentation (Shipping Instructions, Correctors, Release). • Maintain a high level of professionalism with customers and working to establish a positive rapport with every caller.
Transdev North America IncCustomer Service Representative - Call Center Transdev North America IncCustomer Service Representative - Call CenterArlington, VAAbout Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions.
The Bowen Group - VEOCCCall Center Customer Service Supervisor, MD SC VA UT WV TN(VE260406921VA) The Bowen Group - VEOCCCall Center Customer Service Supervisor, MD SC VA UT WV TN(VE260406921VA)Chantilly, VAThe Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program.
MCINewRemote Disaster Relief Call Center Agent MCIRemote Disaster Relief Call Center AgentRichmond, VARemoteThe role focuses on assisting customers during disaster scenarios by utilizing effective communication and customer service skills to enhance their experience. Ideal candidates are energetic, motivated, and ready for training to provide exceptional service during critical times.#J-18808-Ljbffr.
Sunrise Senior LivingNewResident Billing Call Center Agent Sunrise Senior LivingResident Billing Call Center AgentMcLean, VirginiaRemote$3–$5 / hourThis may involve processing Move-Ins, Move-Outs, submitting resident refunds, submitting Friends & Family requests, monitoring APIM activity, collecting supporting paperwork, and having an in-depth knowledge of the billing process so that the Resident Billing Call Center Agent can serve as the Resident Billing subject matter expert (SME) and examine supporting documentation and determine if it’s sufficient for processing. Account research and documentation: When necessary, work with community leaders to collect & maintain paperwork electronically, ensure paperwork is accurate and complete to comply with internal audit controls, access billing systems to review resident accounts as necessary, research and explain charges, process payment information and document call details accurately.
Kastle SystemsOC Call Center Operator I (FT) Kastle SystemsOC Call Center Operator I (FT)Falls Church, VirginiaKastle Operations Call Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally.
ITCON ServicesCall Center Training Manager ITCON ServicesCall Center Training ManagerVienna, VAThis role ensures that Customer Service Representatives (CSRs), supervisors, and support staff are fully trained to deliver accurate, consistent, and high-quality customer service across all communication channels, while complying with DOL policies, federal regulations, and contract requirements. The Training Manager is responsible for designing, developing, implementing, and managing the comprehensive training program for all contact center personnel supporting the DOL National Contact Center (NCC).
CCSNewCall Center Rep ON SITE - Roanoke, VA CCSCall Center Rep ON SITE - Roanoke, VARoanoke, VirginiaBy combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. PropheSee—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations.
AndersenNewCall Center Agent AndersenCall Center AgentChesapeake, VAIf you're looking for a role where your personality and communication skills can help you succeed-and where your hard work truly pays off-we want to hear from you. Your role will be to learn about their situation, explain the value of an in-home consultation, and schedule an appointment with one of our Sales Consultants.
Massanutten ResortNewCall Center Outbound Team Lead Massanutten ResortCall Center Outbound Team LeadVirginia Beach, VAThis position will work in conjunctionwith the Outbound Team Manager and assist in the daily management of the team including but not limited to training and on-boarding, coaching, customer service, and general day-to-day operational functions. Help grow team members through informal coaching that encourages all employee's personal development, growth, and teamwork and that also encourages co-worker recruitment efforts to achieve desired staffing levels throughout the department and company.
Renewal by AndersenNewCall Center Agent Renewal by AndersenCall Center AgentChesapeake, VAWe're looking for ambitious team members with experience managing outbound and inbound calls to join our in-office call center. This is not a remote position, you'll work ina lively, supportive team environment where your communication skills and positive attitude will help you succeed.
Travel + Leisure Co.In House Marketing Call Center (Chase) Agent Travel + Leisure Co.In House Marketing Call Center (Chase) AgentRichmond, VirginiaTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually.
United States Senate Federal Credit UnionMember Service Representative - Contact Center United States Senate Federal Credit UnionMember Service Representative - Contact CenterAlexandria, VA$47,772.01–$71,658.01 / yearComplies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act. Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.
ITCON ServicesContact Center Customer Service Representative ITCON ServicesContact Center Customer Service RepresentativeVienna, VAIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
ITCON ServicesCall Center Genesys Administrator ITCON ServicesCall Center Genesys AdministratorVienna, VAThis role ensures delivery of 24/7 automated customer service capabilities, including IVR, voice recognition, and text-to-speech systems, enabling efficient self-service (Tier 0) and seamless integration with live agent support. The Genesys IVR Administrator is responsible for the design, development, configuration, implementation, and maintenance of Interactive Voice Response (IVR) and voice automation solutions within the DOL National Contact Center (NCC).
Travel + LeisureNewIn House Marketing Call Center (Chase) Agent Travel + LeisureIn House Marketing Call Center (Chase) AgentRichmond, VATravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually.
Alexandria Neighborhood Health Service IncCall Center Lead Alexandria Neighborhood Health Service IncCall Center Leadalexandria, VACommunication and follow-up to ensure representatives are fully informed of all new informationrelatedtoproducts,procedures,patientneedsandcompanyrelatedissues, changes or actions. Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base.
ITCON ServicesCall Center Salesforce Agentforce Implementation Engineer ITCON ServicesCall Center Salesforce Agentforce Implementation EngineerVienna, VAOmnichannel & System Integration: Architect robust data flows and API integrations between Salesforce Agentforce, CCaaS platforms (such as Genesys Cloud), and ITSM systems (such as ServiceNow) to establish a unified, 360-degree view of the customer journey. Experience: 5+ years of dedicated Salesforce architecture and development experience, with hands-on expertise in implementing Salesforce AI products (Einstein AI, Data Cloud, Prompt Builder) and specifically the Agentforce platform.
F.H. FurrNewSales Call Center Supervisor F.H. FurrSales Call Center SupervisorManassas, VirginiaAre you ready to lead a dynamic team in a high-energy Sales Call Center, where every appointment set paves the way for exceptional customer experiences? If you're ready to lead our Sales Call Center and play a key role in driving performance and delivering outstanding customer experiences, we want to hear from you.
Bowhead / UIC Technical ServicesNewCall Center/Help Desk Technician III Bowhead / UIC Technical ServicesCall Center/Help Desk Technician IIIDahlgren, VAThe selected candidate will be accountable for offering comprehensive support through in-person consultations, telephone communications, and email correspondence, with the aim of addressing client concerns related to computer malfunctions and inquiries pertaining to hardware and software. Bowhead iscurrently seeking/searching for a qualified On-Site Tier III Call Center/Help Desk Support Technician to deliver exceptional technical assistance to our end-users in Dahlgren, VA.
STRUCTION SOLUTIONSCall Center Operations / Shift Lead STRUCTION SOLUTIONSCall Center Operations / Shift LeadQuantico, VA$17–$19 / hourThe Call Center Operations Supervisor leads a shift or operational team supporting WWCC live-answer operations, outreach execution, social media monitoring, quality control, escalation, and documentation discipline. Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services.
Qwalifize LLCCall Center Operators/ Dispatchers Qwalifize LLCCall Center Operators/ DispatchersLeesburg, VA$18–$28 / hourWe are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
ITCON ServicesCall Center Operations Manager ITCON ServicesCall Center Operations ManagerVienna, VAThe Operations Manager is responsible for the day-to-day management and execution of contact center operations supporting the DOL NCC, including OPA (front door) and agency-specific service lines (OSHA, ETA, WHD, etc.). Manage daily operations: Oversee real-time contact center activities across OPA and agency lines (calls, email, chat).
ITCON ServicesCall Center QA Manager ITCON ServicesCall Center QA ManagerVienna, VAThe QA Manager is responsible for developing, implementing, and managing the Quality Assurance and Quality Improvement Program for the DOL National Contact Center (NCC). Support training & coaching: Work with operations and training teams to address skill gaps and improve performance.
Quadrant IncCall Center Administrative Assistant Quadrant IncCall Center Administrative AssistantFalls Church, VAThe Administrative Coordinator-Call Center candidate's duties include but are not limited to the following: Will respond to a high volume of phone calls, emails and support tickets and will provide support with inquiries from medical examiners and commercial drivers. Verifying provider credentials to onboard new medical providers for compliancy.
AECOMOnsite Transportation Monitoring Operator/Call Center AECOMOnsite Transportation Monitoring Operator/Call CenterFairfax, VAThe routine responsibilities of this position include, but are not limited to: **TECHNICAL RESPONSIBILITIES:** + Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras and dynamic message signs (DMS) for travel time, crash or work zone awareness messages for the traveling public + Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity + Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity + Dispatch Safety Service patrollers, who provide roadside services on freeways in the Norther Virginia area related to traffic crashes and roadway hazard events using two-way radio systems + Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or VDOT personnel **COMMUNICATION RESPONSIBILITIES:** + Perform communication tasks consistent with the program’s high level of customer service expectations and training + Dispatch and communicate with SSP patrollers, using program-directed radio and/or phone communication protocols + Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents + Answer phone calls and provide information to VDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate **Qualifications** **MINIMUM REQUIREMENTS** : + High School Diploma or GED equivalent. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios and communicating, coordinating, and collaborating with other staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies.