General Operations: Supports all departments as necessary to ensure best in class services and programs to include, but not limited to: Welcome phone calls from program participants and/or new membersAttends training, meetings, and workshops as assignedDelivers Association training and monitors new associates as assignedEncourages other associates and support their efforts in acquiring, retaining, and engaging members in programs and servicesSuggests innovative processes, procedures, and programs that support membersPerforms all duties as assigned by supervisor(s) Safety and Risk Management Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. Membership Engagement and Retention: Facilitates member connection and commitment to YMCA programs and services and collaborates with Membership Director to ensure the member experience is consistent, integrated and aligned to YMCA goals for member experience and engagement to include, but not limited to: Works with Membership Director and center leadership staff to implement member retention and outreach strategies to increase member satisfaction and retention rates.