NewResidential & Community Services Coordinator "Internal Candidates Only" Volunteers of America Mid-StatesResidential & Community Services Coordinator "Internal Candidates Only"Walton, KY$50,000–$55,000 / yearFull timePOSITION TITLE : Residential & Community Services Coordinator "Internal Candidates Only" LOCATION : Walton, KY STATUS : Full Time, Salaried, Exempt PROGRAM : Intellectual and Developmental Disabilities REPORTS TO : Program Manager BENEFITS : Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following: Health and Wellness . The Residential & Community Services Coordinator (RCSC) provides person-centered, community-based support services to individuals with intellectual and developmental disabilities (IDD) receiving services through Kentucky's Supports for Community Living (SCL) Waiver.
NewFull Time Merchandising Coordinator TJ MaxxFull Time Merchandising CoordinatorCincinnati, OH$14.50–$15 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
NewCoordinator TJ MaxxCoordinatorCincinnati, OH$14–$14.50 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
NewBackroom Coordinator TJ MaxxBackroom CoordinatorCincinnati, OH$14.50–$15 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
NewLicensed Practical Nurse UnitedHealth GroupLicensed Practical NurseNewport, KYRemote$20–$35.72 / hourActively participates in the agency's care coordination process including timely reporting patients' needs and changes in condition, attending patient case conference, communicating effectively to the patient, family, physician, other clinicians, agency management staff, and case coordinator, community case managers (as applicable). Provides high quality clinical services within the scope of practice, as defined by the state laws governing the practice of nursing, in accordance with the plan of care, and in coordination with other members of the health care team, following all applicable infection control procedures.
NewHarm Reduction Services Coordinator Caracole IncHarm Reduction Services CoordinatorCumminsville, OHDescription: POSITION TITLE: HARM REDUCTION SERVICES COORDINATOR REPORTS TO: Prevention Supervisor SUPERVISES: N/A POSITION SUMMARY: This position provides assertive, community based interventions and case management services for high risk HIV- and HIV individuals who use drugs (PWUDs) in SW Ohio, N Kentucky, and SE Indiana. Link clients to resources, testing and education; facilitate access to medical care and medications, drug and/or alcohol treatment, syringe exchange programs, and holistic care resources; provide advocacy and psychosocial interventions.
Home Health Clinical Manager - RN Interim HealthCareHome Health Clinical Manager - RNIndependence, KYAs an RN Home Health Clinical Manager, you will: · Be responsible for the oversight of all personnel and patient-centered care/services provided by the agency, including patient and personnel assignments, coordinator patient care, coordinating referrals, assuring that patient needs are continually assessed, and assuring the development, implementation, and updates of the patients’ individualized plan of care. At Interim HealthCare, we know that your loved ones deserve the very best – that’s why we attend to each individual’s needs in the comfort and dignity of their home.
RN Care Coordinator- Taylor Mill Primary Care St. Elizabeth HealthcareRN Care Coordinator- Taylor Mill Primary CareKYJob Summary: Reports to the RN Manager of Care Coordination, the RN Care Coordinator (OCC) works collaboratively with providers, interdisciplinary staff, and clinical associates, in person and telephonically, at any/all SEP offices to support patients with chronic conditions and/or complex needs according to guidelines established by SEP and other clinical programs such as PCF etc. Support Chronic Disease Management and Patient Care Needs: Identify patients with chronic disease, rising risk concerns, social, financial, or educational needs for care management services.
RN Care Coordinator- Taylor Mill Primary Care SEP Summit Medical GroupRN Care Coordinator- Taylor Mill Primary CareTaylor Mill, KentuckyReports to the RN Manager of Care Coordination, the RN Care Coordinator (OCC) works collaboratively with providers, interdisciplinary staff, and clinical associates, in person and telephonically, at any/all SEP offices to support patients with chronic conditions and/or complex needs according to guidelines established by SEP and other clinical programs such as PCF etc. Support Chronic Disease Management and Patient Care Needs: - Identify patients with chronic disease, rising risk concerns, social, financial, or educational needs for care management services.
RN Care Coordinator- Newport Ft. Thomas St. Elizabeth HealthcareRN Care Coordinator- Newport Ft. ThomasFort Thomas, KYJob Summary: Reports to the RN Manager of Care Coordination, the RN Care Coordinator (OCC) works collaboratively with providers, interdisciplinary staff, and clinical associates, in person and telephonically, at any/all SEP offices to support patients with chronic conditions and/or complex needs according to guidelines established by SEP and other clinical programs such as PCF etc. Support Chronic Disease Management and Patient Care Needs: Identify patients with chronic disease, rising risk concerns, social, financial, or educational needs for care management services.
RN Care Coordinator- Newport Ft. Thomas SEP Summit Medical GroupRN Care Coordinator- Newport Ft. ThomasFort Thomas, KentuckyReports to the RN Manager of Care Coordination, the RN Care Coordinator (OCC) works collaboratively with providers, interdisciplinary staff, and clinical associates, in person and telephonically, at any/all SEP offices to support patients with chronic conditions and/or complex needs according to guidelines established by SEP and other clinical programs such as PCF etc. Support Chronic Disease Management and Patient Care Needs: - Identify patients with chronic disease, rising risk concerns, social, financial, or educational needs for care management services.
Patient Care Coordinator/Intake Authorization Coordinator- Beacon Summit Woods-Sharonville Upstream RehabilitationPatient Care Coordinator/Intake Authorization Coordinator- Beacon Summit Woods-SharonvilleCincinnati, OhioBeacon Orthopaedics, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Patient Care Coordinator/Intake Authorization Specialist in Cincinnati, OH . The Patient Care Coordinator/Intake Authorization Specialist supports clinic growth through excellence in execution of the practice management role and patient intake processes.
NewPatient Care Coordinator -Wyoming clinic Drayer Physical TherapyPatient Care Coordinator -Wyoming clinicCincinnati, OhioIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Patient Care Coordinator - Part Time- Beacon Ortho Upstream RehabilitationPatient Care Coordinator - Part Time- Beacon OrthoMason, OhioIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Patient Care Coordinator - Anderson Township clinic Upstream RehabilitationPatient Care Coordinator - Anderson Township clinicCincinnati, OhioIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Patient Care Coordinator -Sharonville-Beacon Ortho clinic Upstream RehabilitationPatient Care Coordinator -Sharonville-Beacon Ortho clinicCincinnati, OhioIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Patient Care Coordinator - Beacon Ortho- Montgomery clinic Upstream RehabilitationPatient Care Coordinator - Beacon Ortho- Montgomery clinicCincinnati, OhioIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
Patient Care Coordinator - Beacon clinic-Ft Thomas KY Upstream RehabilitationPatient Care Coordinator - Beacon clinic-Ft Thomas KYFort Thomas, KentuckyIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
NewHome Care Coordinator- RN- PACE TriHealth IncHome Care Coordinator- RN- PACENorwood, OHJob Overview: The PACE Home Care Coordinator is a member of the PACE Interdisciplinary Team (IDT) and is responsible for completing home care assessments for new PACE participants and home care reassessments for existing PACE participants as part of the PACE IDT care planning process. Job Responsibilities: Participates as a PACE Interdisciplinary Team (IDT) member and is responsible for completing comprehensive initial home care assessments for new PACE participants and home care reassessments on existing PACE participants as part of the PACE IDT care planning process.
Patient Care Coordinator/Intake Authorization Coordinator- Beacon Summit Woods-Sharonville Upstream Rehabilitation IncPatient Care Coordinator/Intake Authorization Coordinator- Beacon Summit Woods-SharonvilleCincinnati, OHBeacon Orthopaedics, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Patient Care Coordinator/Intake Authorization Specialist in Cincinnati, OH. Position Summary: The Patient Care Coordinator/Intake Authorization Specialist supports clinic growth through excellence in execution of the practice management role and patient intake processes.
RN Wound Care Coordinator Full Time Vibra HealthcareRN Wound Care Coordinator Full TimeFlorence, KYSpecific components of the Registered Nurse role include demonstrating clinical competence; managing patient care; improving quality of care; establishing professional relationships and utilizing professional skills; fulfilling responsibilities of the role of the hospital; and developing clinical expertise per specialty. Gateway Rehab, located in Florence, KY is a 40 bed inpatient rehab providing rehabilitative services to people recovering from disabilities caused by injuries or illnesses.
NewPatient Care Coordinator - Part Time- Beacon Ortho Upstream Rehabilitation IncPatient Care Coordinator - Part Time- Beacon OrthoMason, OHIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes.
NewPatient Care Coordinator -Wyoming clinic Upstream Rehabilitation IncPatient Care Coordinator -Wyoming clinicCincinnati, OHIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes.
NewPatient Care Coordinator - Anderson Township clinic Upstream Rehabilitation IncPatient Care Coordinator - Anderson Township clinicCincinnati, OHIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes.
Patient Care Coordinator - Beacon Ortho- Montgomery clinic Upstream Rehabilitation IncPatient Care Coordinator - Beacon Ortho- Montgomery clinicCincinnati, OHIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes.
Patient Care Coordinator -Sharonville-Beacon Ortho clinic Upstream Rehabilitation IncPatient Care Coordinator -Sharonville-Beacon Ortho clinicCincinnati, OHIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes.
Patient Care Coordinator - Beacon clinic-Ft Thomas KY Upstream Rehabilitation IncPatient Care Coordinator - Beacon clinic-Ft Thomas KYFort Thomas, KYIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes.
RN Care Coordinator, Primary Care, Fulltime, First Shift UC HealthRN Care Coordinator, Primary Care, Fulltime, First ShiftWest Chester, OHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. They will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience.
Care Coordinator(Family and Children First Council) Pressley RidgeCare Coordinator(Family and Children First Council)Cincinnati, OHExperience: Requires a minimum of one (1) year of experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection or child development; and. Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services, and specialized services (Supported Employment, OVR, D&A).
RN Care Coordinator, Psychiatry, Fulltime, First Shift UC Health, LLCRN Care Coordinator, Psychiatry, Fulltime, First ShiftCincinnati, OHFull timeThey will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience. PATIENT EDUCATION: • Meets with patients and families to identify educational needs related to health promotion, maintenance, alterations in health status, disease processes, diagnostic testing, and interdisciplinary care within specialty area.
NewPatient Care Coordinator - Anderson Township clinic Drayer Physical TherapyPatient Care Coordinator - Anderson Township clinicCincinnati, OhioIncumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
RN Care Coordinator, Oncology, Full Time, First Shift UC HealthRN Care Coordinator, Oncology, Full Time, First ShiftCincinnati, OHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. They will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience.
RN Care Coordinator, Hematology Oncology, Full Time, First Shift UC HealthRN Care Coordinator, Hematology Oncology, Full Time, First ShiftWest Chester, OHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. They will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience.
RN Care Coordinator, Otolaryngology, Fulltime, First Shift UC HealthRN Care Coordinator, Otolaryngology, Fulltime, First ShiftCincinnati, OHThey will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience. PATIENT EDUCATION: • Meets with patients and families to identify educational needs related to health promotion, maintenance, alterations in health status, disease processes, diagnostic testing, and interdisciplinary care within specialty area.
RN Care Coordinator, Ears, Nose, Throat (ENT), Full Time, First Shift UC HealthRN Care Coordinator, Ears, Nose, Throat (ENT), Full Time, First ShiftCincinnati, OHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. They will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience.
RN Care Coordinator, Internal Medicine, Full Time, First Shift UC HealthRN Care Coordinator, Internal Medicine, Full Time, First ShiftWest Chester, OHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. They will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience.
Care Coordinator Gastro HealthCare CoordinatorCincinnati, OHGastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals.
Registered Nurse (RN) Care Coordinator, Hematology Oncology, Full Time, First Shift UC HealthRegistered Nurse (RN) Care Coordinator, Hematology Oncology, Full Time, First ShiftCincinnati, OHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. They will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience.
RN Care Coordinator, Psychiatry, Fulltime, First Shift UC HealthRN Care Coordinator, Psychiatry, Fulltime, First ShiftCincinnati, OHThey will be involved in working with patients to develop and execute care plans, provide patient education, and work collaboratively with interdisciplinary healthcare team members to optimize patient care and experience. PATIENT EDUCATION: Meets with patients and families to identify educational needs related to health promotion, maintenance, alterations in health status, disease processes, diagnostic testing, and interdisciplinary care within specialty area.
Care Coordinator - Davita IKC - Northern Cincinnati DaVita IncCare Coordinator - Davita IKC - Northern CincinnatiHamilton, OH$20–$23 / hourProfessional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning. You'll be a key player on our care team, helping some of our most complex patients navigate their chronic conditions while ensuring they receive the highest quality care.
Clinical Care Coordinator, Integrative Medicine, Full Time, First Shift UC HealthClinical Care Coordinator, Integrative Medicine, Full Time, First ShiftCincinnati, OHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations.
Care Coordinator/Case Manager (Clermont County) Pressley RidgeCare Coordinator/Case Manager (Clermont County)Cincinnati, OHExperience: Requires one (1) to three (3) years of experience in family systems, community systems and resources, case management, child and family counseling or therapy, child protection or child development depending on level of education. Ensures individuals being served needs are met through the utilization of natural supports (family, friends), community and generic services and specialized services (MH/MR, Supported Employment, OVR, D&A).
Clinical Care Coordinator, Ears, Nose, Throat (ENT), Full Time, First Shift UC HealthClinical Care Coordinator, Ears, Nose, Throat (ENT), Full Time, First ShiftWest Chester, OHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations.
Specialty Care Coordinator - Women''s Health TriHealth IncSpecialty Care Coordinator - Women''s HealthCincinnati, OHWe offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Coordinator will identify barriers to care and then search for interventions to overcome such barriers, including financial aid, grant funding, support groups, etc.
NewFamily-Centered Care Coordinator & Case Manager Pressley RidgeFamily-Centered Care Coordinator & Case ManagerCincinnati, OHThe ideal candidate should have a high school diploma, preferably with an associates degree in Human Services, and at least a year of experience working with children and families. This role involves establishing relationships, assessing needs, and advocating for families within multi-system youth contexts.
Patient Care Coordinator CSI PharmacyPatient Care CoordinatorWest Chester, OhioProblem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. The Patient Care Coordinator provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, delivery scheduling, patients’ suggestions, and complaints.
Care Management Coordinator TriHealth IncCare Management CoordinatorOxford, OHTo achieve excellence in nursing care, TriHealth encourages: pursuit of improved knowledge through continuing education classes, formal education leading to advanced degrees, and the attainment of specialty certification; nurse membership in local, regional, and national nursing organizations related to the appropriate nurse specialty; involvement in activities that better the health of our community; nursing research activities and use of evidence-based practice, and all nurses to foster, support, and personally model collaborative relationships amongst nurses, physicians, and other caregivers for the betterment of patient care. Collaborates with the multidisciplinary team to assure effective, efficient, appropriate care in order to optimize the health status and assure a smooth transition between levels of care for patients served.
Care Coordinator Central Clinic Behavioral HealthCare CoordinatorCincinnati, OhioJoin our Mission-Driven, 5-time Top Workplace Award Winning Organization Program / Department: Central Connection Position : Care Coordinator Employment Type: Full-time Location: Cincinnati, Ohio About Us At Central Clinic Behavioral Health, our mission is to inspire meaningful change by creating options and choices through compassionate approaches to behavioral health services that foster recovery and resiliency for children, adults, families, and communities . Our Award-Winning Culture: As a 5-time Top Workplace Award winner , our employees are at the core of everything we do, and we are committed to fostering a culture rooted in teamwork, open-mindedness, and accountability where everyone feels supported and empowered to grow—both professionally and personally.
Resident Care Coordinator JEA Senior Living LLCResident Care CoordinatorLoveland, OHEssential Functions: Deals appropriately with family member and visitor concerns or complaints, documenting the issues and actions taken through appropriate reporting mechanism. Exercises independent discretion in responding to resident emergencies, determining need for and contacting emergency services, and/or physician and family, as appropriate.