Highland Park, CA30+ days ago
Strong knowledge and understanding of homelessness issues, social services, and community resources Solid understanding of principles of trauma-informed care, cultural competency, and client-centered approaches Highly proficient in the use of Homeless Management Information System (HMIS) Excellent decision-making and leadership skills, with the ability to effectively resolve complex issues Strong problem-solving skills and the ability to identify guest needs, navigate resources, and address barriers Strong organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines Excellent interpersonal and communication skills with the ability to establish rapport, actively listen, and effectively communicate with guests, colleagues, and external stakeholders Highly proficient in documentation, record-keeping, and contributing to the development and maintenance of comprehensive guest files and reports Proficient in crisis intervention techniques with the ability to assess situations and implement effective responses Ability to demonstrate professionalism, respect, integrity in interactions with guests, staff, and external agencies Ability to demonstrate cultural sensitivity while working with individuals facing substance use disorder and/or mental health challenges, including PTSD, psychosis, schizophrenia, borderline behaviors, and bipolar disorder Ability to utilize software and systems necessary for efficient service delivery and documentation Proficiency in Zoom, Microsoft Office, Google Suite, and databases Able to maintain strict confidentiality and take all precautions when handling sensitive information. Bachelors degree in Social Work, Psychology, Counseling, or a related field, or an equivalent combination of education and relevant experience required Minimum two years of care coordination/case management experience Minimum of two years of paid work experience supporting unhoused populations with multiple disabilities in homeless shelters or other community organizations.