Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance; • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs; • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy; • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills; • Performs data entry into a computerized record keeping system and maintains thorough and accurate case records and statistics; • Collects client data, tests new interventions and tracks outcome; • Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars; • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics; • Works collaboratively with other Safe Horizon programs to facilitate linkages for clients; • Various other duties to be determined by supervisor. • Must be sensitive towards and understanding of victimization; • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse; • Must be willing to participate in a learning community; • Must be well organized and detail oriented; • Must demonstrate the ability to work independently and be resourceful; • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better); • Must be a team player; • Possess strong communication and organizational skills; • Excellent interpersonal skills – must have the ability to be assertive; and.