Eden Prairie, MN30+ days ago
The deadline to apply for this position is Thursday, April 30, 2026, at 4:00pm CST DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following: Deliver a differentiated experience and a personal connection with each carrier interaction; service that goes beyond what is generally expected Works hands on, day to day proactively and reactively, directly with our carrier partners as well as with internal contacts in commercial, capacity, operations, product and risk management Completes detailed review of carrier qualifications, during the sign-up process and conduct required entry of new carrier data into Navisphere platform or leveraging a 3rd party tool, vendor or database Process carrier account changes and/or update carrier status based on changes in contract, support cargo theft and fraud risk mitigation efforts by monitoring relevant carrier data, insurance changes/updates or suspicious behavior that requires immediate action Consistently tracks problem and issue trends, works to improve resolution success rates to improve carrier satisfaction ratings Provide updates and answers questions from C.H. Robinson network employees regarding their carrier's status, relevant issues or account risk and health Handle carrier disputes professionally and appropriately providing conflict resolution when appropriate for issues that occur between CH Robinson and the carrier community Monitor carrier safety history and update account status where necessary Proactively provides overflow support for other teammates ensuring that overall workflow is addressed in a measured and satisfactory manner Support and process carrier specialty contracts and addendums (Hazmat, IMDL, international, etc.).