Reporting directly to the Director, the Manager translates departmental priorities and approved policies into effective workflows, supervises department personnel, monitors performance, resolves operational issues, and ensures timely, consistent service to members, employer groups, providers, brokers, vendors, and internal partners. The Manager must obtain the Director’s review or approval for new or revised policies, material changes in departmental scope, unbudgeted financial commitments, contractual changes, significant compliance matters, and issues that present substantial clinical, legal, financial, or reputational risk.