The FDA will interact with the public and provides customer service by phone, email and in person, maintains program databases and recordkeeping files, prepares correspondence, reports, records and other paperwork, provides written translation or spoken interpretation for non-English clients, provides case management services to families and children, and supports outreach, recruitment, selection and enrollment activities. JOB PURPOSE: Conducts basic social casework and coordinates related parent involvement services, including guiding parents in their children's education and development, coordinating health, nutrition, mental health, disability and parent involvement related services for families, and being the point person for family case management.