The Director of PQC Case Management has direct and indirect oversight of key roles including the Intake manager(s), Triage manager(s), PQC Manager(s), various call handlers and external vendors supporting patient safety, and product quality complaints. Reports to the Head of USO Patient Safety, with cross-functional working relationships within Global Customer Complaints, and working relationships within Case Processing, Medical Review, Submissions and Compliance and the centralized teams (e.g., Training and Documentation, Quality, Supplier and Contract Management and Digital Enablement).