Unload Operations Supervisor (L2, 3rd Shift) DHL GroupUnload Operations Supervisor (L2, 3rd Shift)Erlanger, KYCommunicates with some or all of the following: systems operations control, flight control, maintenance control, facilities maintenance, sort, ramp, airport police, fire and rescue, and US customs, and agriculture to ensure efficient and safe operation of the Hub. Supervises the identification and segregation of non-conforming and dangerous goods cargo and informs the applicable department according to proper processes and procedures.
Operations Supervisor RadialOperations SupervisorWalton, KY$65,900–$111,900 / yearRadial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. + Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for outbound activities.
NewFull Time Key Carrier Supervisor TJ MaxxFull Time Key Carrier SupervisorCincinnati, OH$15–$15.50 / hourKey Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
District Human Resources Manager Penske Truck RentalDistrict Human Resources ManagerCINCINNATI, OHThe District Human Resources Manager is a valued member of the Human Resources and Field Operations teams, reporting directly to the District Manager, with a dotted line to the Area Human Resources Manager who aligns with Field Operations and corporate HR. If you have HR functional experience and skills, e.g., managing associate performance, leading difficult discussions, developing associates, ability to anticipate evolving business, we are interested in hearing from you, including if this experience was gained during time spent in a Penske operational role.
Operations Supervisor Bright Machines IncOperations SupervisorFlorence, KYBright Machines uses its proprietary AI-based robotics and software to assemble AI infrastructure hardware products (i.e., data center servers) for hyperscalers and leading Original Equipment Manufacturers (OEMs). The company has been recognized as one of Forbes' AI 50, awarded "Best AI-based Solution for Manufacturing" by AI Breakthrough, named a "Technology Pioneer" by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.
NewClinical Operations Supervisor, Anesthesia, Full Time, First Shift UC HealthClinical Operations Supervisor, Anesthesia, Full Time, First ShiftCincinnati, OHMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. The Clinical Operations Supervisor assists with the day to day management of the administrative and clinical functions in the clinical sites to provide excellent patient/customer service at all applicable sites.
NewClinical Operations Supervisor, Anesthesia, Full Time, First Shift UC Health, LLCClinical Operations Supervisor, Anesthesia, Full Time, First ShiftCincinnati, OHFull timeMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. The Clinical Operations Supervisor assists with the day to day management of the administrative and clinical functions in the clinical sites to provide excellent patient/customer service at all applicable sites.
Operations Supervisor Ward Transport & Logistics Corp.Operations SupervisorCincinnati, OH$65,000–$85,000 / yearCoordinate and/or delegate the work of local operations in the areas of: Pickup and Delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of manpower hours and staffing, service center physical plant and equipment maintenance and risk management. Attain specific operational goals as outlined on the service center tension chart in the areas of overall MPI Performance, missed pickups, on-time service, clerical support overtime, Weight and Inspection goals, and Safety and Operations Audits score.
NewService Operations Supervisor - OH - On Site VensureService Operations Supervisor - OH - On SiteCincinnati, OH$25.88–$31Education & Experience High School Diploma 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant non traditional degree programs, or job training programs) required. Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Management Training Program Operations Supervisor ArcBest CorpManagement Training Program Operations SupervisorCincinnati, OHt Requirements\t EducationBachelor\s Degree Business Supply Chain Management or related field preferredComputer SkillsProficient in Microsoft Office Suite requiredAdditional RequirementsGeneral knowledge of freight imports exports and proper freight handling techniques preferredMust be willing to relocate requiredCompetenciesActive LearningCustomer FocusEffective CommunicationsProblem SolvingSolutions and Services\t Other Details Work HoursSchedule may vary depending on Service Center location. With over a century of experience 240 service centers spanning North America and an unwavering commitment to quality safety and customer service ABF offers best-in-class LTL transportation for companies of all sizes and industries.
Part-Time Operations Supervisor I Butler County Regional Transit AuthorityPart-Time Operations Supervisor IHamilton, OHBCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. Key Responsibilities by Level: Operations Supervisor I: Dispatch Operations: Operate base radio console to transmit and receive routine and emergency messages from bus operators, ensuring smooth communication.
Operations Supervisor Night Shift KellanovaOperations Supervisor Night ShiftCincinnati, OH$76,200–$100,000 / yearOur iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others. Continuous Improvement - Demonstrate an owner's mindset and that come with continuous improvement, use of tools including 5S, Root Cause Analysis (RCA), and LEAN techniques.
Supervisor, Operations StandardAero IncSupervisor, OperationsCincinnati, OHWhat you'll do: Plans day-to-day operations, assigns manpower, authorizes overtime, monitors/measures employee utilization/efficiency and works with employees to ensure key metrics are achieved. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
Branch Operations Supervisor Liquid Environmental SolutionsBranch Operations SupervisorWest Chester, OHActively learn and shadow BOM for proactive approach to customers, build a relationship, communicate, visit face to face and by phone, prevent issues before they become a problem, resolve any issues, and keep their business. Position Overview: The Branch Operation Supervisor will work with the Branch Operation Manager to manage daily driver route assignments while utilizing technology provided by the Logistics Department.
CV2 ACS Operations Supervisor (L2, 3Rd Shift) DHL (Deutsche Post)CV2 ACS Operations Supervisor (L2, 3Rd Shift)Erlanger, KYPrimary Duties: Responsible for establishing and maintaining operating procedures and performance at the CV2 facility; providing exceptional service, meeting the appropriate service level targets, supporting contractual agreements, ensuring and analyzing service delivery performance, leveraging ACS tools and technology, and driving improved performance at reduced unit costs. Process: Implements the ACS service policies and procedures, works with 3PH; DHL Express counterparts and Global ACS contacts to establish SOP's and SLA's, is responsible for the measurement and achievement of service targets, and is responsible to implement a data driven approach in driving continuous improvement in all service levels.
Military DoD SkillBridge Internship - Structure Parts Operations Supervisor (1st Shift) GE Aerospace.Military DoD SkillBridge Internship - Structure Parts Operations Supervisor (1st Shift)Springdale, OHSeparating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Clinical Operations Supervisor, Ortho, Fill Time, First Shift UC Health, LLCClinical Operations Supervisor, Ortho, Fill Time, First ShiftCincinnati, OHFull timeMembers of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. The Clinical Operations Supervisor assists with the day to day management of the administrative and clinical functions in the clinical sites to provide excellent patient/customer service at all applicable sites.
Operations Supervisor - Distribution DHL GroupOperations Supervisor - DistributionMiddletown, OH$62,500–$70,000 / yearWith over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain.
Branch Operations Supervisor - Commercial Insurance Insurance Office of AmericaBranch Operations Supervisor - Commercial InsuranceCincinnati, OHRemote$60,000–$80,000 / yearFull timeAbout the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.
Operations Supervisor - Distribution DHL (Deutsche Post)Operations Supervisor - DistributionMiddletown, OH$62,500–$70,000 / yearWith over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space. Your leadership will be vital in guiding our frontline associates, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain.
Operations Supervisor Jones Lang LaSalle IncOperations SupervisorCincinnati, OHRemote$100,000–$130,000 / yearWhether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Operations Supervisor - Building Engineering leads daily operations for designated areas, ensuring safe, efficient, and cost-effective service delivery to clients and building occupants.
Intralogistics Operations Supervisor (Lean/5S) United Performance Metals (ONI Company)Intralogistics Operations Supervisor (Lean/5S)Hamilton, OHPeople and performance: Provide clear direction to direct and indirect reports; hire and conduct performance reviews in partnership with the Operations Manager and HR; set quantitative goals aligned to Operations, UPM, and ONI strategic objectives; build development plans; coach through performance or behavior gaps. Plan execution and metrics: Ensure weekly production and shipment schedules are met efficiently; track daily/weekly/monthly/quarterly/annual KPIs and close performance gaps with targeted actions.
Account Operations Supervisor Crane Worldwide Logistics LLCAccount Operations SupervisorHebron, KY$64,000–$86,000 / yearPart timeMaximize profitability through superior service, effective and prompt communications and follow-up on all pending matters with the manager as well as client as needed. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
Operations Supervisor Old Dominion Freight LineOperations SupervisorWest Chester, OH$67,457–$84,321 / yearUses OD’s proprietary technology system permitting consistent monitoring of shipment locations as freight moves through the various terminals while communicating continuously throughout the day with associates, customers and team members verbally and through other computer operating systems. + Complete the various company and government forms utilized in freight movement such as shipping orders, city stripping manifests, freight bills, inter-terminal movement forms (ITM's) and exception forms.
Account Operations Supervisor Crane Worldwide LogisticsAccount Operations SupervisorHebron, KY$64,000–$86,000 / yearMaximize profitability through superior service, effective and prompt communications and follow-up on all pending matters with the manager as well as client as needed. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.
Operations Supervisor (L2, 2nd Shift) DHL GroupOperations Supervisor (L2, 2nd Shift)Erlanger, KYCommunicates with some or all of the following: systems operations control, flight control, maintenance control, facilities maintenance, sort, ramp, airport police, fire and rescue, and US customs, and agriculture to ensure efficient and safe operation of the Hub. Supervises the identification and segregation of non-conforming and dangerous goods cargo and informs the applicable department according to proper processes and procedures.
Terminal Operations Supervisor A. Duie Pyle IncTerminal Operations SupervisorCincinnati, OHPosition Summary: The Terminal Operations Supervisor is responsible for managing the terminal employees and Enterprise Resource Planning (ERP) system to ensure customer deliveries are timely and efficient. Building pickup and delivery routes in the Pyle ERP system by assigning delivery stops within geographic area that ensures operational efficiency and customer delivery expectations are met.
Manufacturing Supervisor Catalent IncManufacturing Supervisorgreendale, INCatalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent‑sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience.
HR Generalist-DC Operations IHB iHerbHR Generalist-DC OperationsHebron, Kentucky$70,000–$85,000 / yearAssists in handling employee Federal, State and company leave of absence, including discussions with employees, processing of leave of absence paperwork, tracking and collection of benefits premium payments, and communication verbally and written with employees on leave; The Human Resources (“HR”) Generalist position will primarily focus on providing support onsite to our Warehouse/Distribution center team and will also support HR Operations.
Housekeeping Supervisor HEI Hotels and ResortsHousekeeping SupervisorCincinnati, OH$20–$22 / hourAt HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
Warehouse Operations Supervisor U.S. Venture IncWarehouse Operations SupervisorSharonville, OHPhysical Demands and Work Environment: Physical demands: While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift products weighing up to approximately 80 pounds. U.S. AutoForce, a division of U.S. Venture, Inc., brings together more than 100 years of experience as an industry leader in the distribution of tires, undercar parts, and lubricants to independent tire retailers, auto repair shops, and automotive dealerships.
Clinical Supervisor Pinnacle Treatment Centers OH-XIII, LLCClinical SupervisorHamilton, OHPart timeAssess the needs of the participants through outcome surveys, suggestions, and meetings to ensure consistent, quality care for the population we serve to include follow-up with adjustments to the development of the program. Directly communicate with other leadership teammates and follow up with periodic updates to address immediate concerns and approval of all administrative decisions that affect the clinical team and program.
Kitchen Supervisor Ohio Living Home Health & HospiceKitchen SupervisorOHAssists in maintaining department work areas and equipment in a clean and safe manner by participating in cleaning duties, following sanitation schedule, and disposing of food and waste properly for tables, shelves, walls, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range, and refrigeration equipment. Ensures that all residents' dietary needs are being met through nutritional recipes and menu plans reviewed by the Registered Dietitian or Dietetic Technician and that food is delivered in accordance with prescribed diet orders in the Plan of Care.
NewMaterial Operations Supervisor Atlas Air, Inc.Material Operations SupervisorErlanger, KY$62,500–$84,500 / yearMinimum Five (5) years of increasingly responsible experience in requisitioning, receiving, storing, moving, issuing, and shipping aircraft materials, supplies, or equipment, including two (2) year of warehousing diverse goods in a complex operational environment or an equivalent combination of training and experience. Considerable knowledge of: store keeping and inventory control practices for a wide variety of parts, supplies, and equipment in sheltered and unsheltered environments; computerized inventory records management procedures.
Operations, Supervisor Maersk (a.k.a A P Moller)Operations, SupervisorUSA, KYMaersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. Summary: Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, warehouse, or yard by performing the following duties.
Fulfillment Desk Operations Department Supervisor Lowe's Companies IncFulfillment Desk Operations Department SupervisorWalton, KYBased in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion.
Operations Supervisor - Night Shift Bright MachinesOperations Supervisor - Night ShiftFlorence, KYBright Machines uses its proprietary AI-based robotics and software to assemble AI infrastructure hardware products (i.e., data center servers) for hyperscalers, neoclouds, and leading Original Equipment Manufacturers (OEMs) to reduce their time to revenue. The company has been recognized as one of Forbes' AI 50, awarded "Best AI-based Solution for Manufacturing" by AI Breakthrough, named a "Technology Pioneer" by the World Economic Forum, and highlighted by several other leading technology and innovation organizations.
Supervisor, Ramp Operations Envoy Air Inc.Supervisor, Ramp OperationsHebron, KentuckyFull timeEnvoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
Civic Space Site Supervisor 3CDCCivic Space Site SupervisorCincinnati, OhioThis position is responsible for the overall day-to-day event and site management; including but not limited to managing staff levels in accordance with the needs of the space, developing and facilitating daily event setups, creating and managing event planning documents, ensuring events are properly executed, and developing the overall team to be flexible and manage events of various sizes. Job Summary: The Civic Space Site Supervisor works on behalf of management to oversee day-to-day operations held at Fountain Square, Washington Park, Elm Street, Memorial Hall, Ziegler Park, Imagination Alley, Court Street and other potential Civic Spaces.
Shift Manager - Anderson FUSIAN FUSIANShift Manager - Anderson FUSIANBatavia, OH$16–$18 / hourPrior experience in one of the following roles and brands is highly desirable: general manager, catering manager, operations manager, supervisor, shift lead, Restaurant assistant general manager or other restaurant job at Fusian, Chick-fil-A, Popeyes, Starbucks, Panera Bread, McDonalds, Taco Bell, Burger King, In-N-Out Burger. Other: Food Service, Qsr, Management, Supervisor, Restaurant Job, Restaurant, Kitchen Manager, Full Time, Hospitality Manager, Fusian, Sushi, Industry: Hospitality, Restaurants.
Transportation Clerk (Nights) - SYGMA - Burlington, KY Sysco CorpTransportation Clerk (Nights) - SYGMA - Burlington, KYBurlington, KYWhile performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl and talk and hear. This is an operations position responsible for performing clerical duties within the transportation department including maintaining all regulatory compliance as required by the Department of Transportation (DOT).
Transportation Clerk - SYGMA - Burlington, KY SyscoTransportation Clerk - SYGMA - Burlington, KYBurlington, KYWhile performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl and talk and hear. This is an operations position responsible for performing clerical duties within the transportation department including maintaining all regulatory compliance as required by the Department of Transportation (DOT).
NewSupervisor, Last Mile Operations RXO IncSupervisor, Last Mile OperationsFairfield, OH$55,000–$60,000 / yearPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
Housekeeping Supervisor SEH Saint Elizabeth Medical CenterHousekeeping SupervisorFlorence, KentuckyHire, transfer, suspend, promote, discharge, assign, reward, discipline, direct associates, or address an associate’s concerns/complaints. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Supervisor, ASD Korea Supply Chain BoseSupervisor, ASD Korea Supply ChainKorea, KYAcross multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. Be an active member of the supply chain leadership team to strengthen the Sales and Operations Planning process to optimize performance.
DEPARTMENT ASSISTANT/RECORDS MANAGER Clermont County, OhioDEPARTMENT ASSISTANT/RECORDS MANAGERBatavia, OHUnder the direct supervision of the Operations Managers and general supervision of the Director and Deputy Director, the Department Assistant/Records Manager is responsible for administrative and office management duties as well as provide support for the Records Managers and the Probation Officers. o Readies probation files for court dockets two-three business days prior to court hearing which includes notarizing affidavits, making appropriate number of copies of documents, distributing documents and organizing files.
Operations Coordinator 3CDCOperations CoordinatorCincinnati, OhioThe Operations Coordinator spends the majority of their time in the two Special Downtown Improvement Districts managed by 3CDC, directing patrol activities, managing staff, conducting site inspections, responding to incidents, and ensuring staff remain visible, engaged, and effective in their assigned areas. Qualifications, Skills and Specialized Knowledge: One to three years of experience leading, supervising, or coordinating employees in operations, facilities, hospitality, public spaces, transportation, security, municipal services, or a related field.
Shift Manager, Sportsbook Hard Rock Cafe International IncShift Manager, SportsbookCincinnati, OHJob Description: Position Purpose: Oversee and manage day-to-day customer satisfaction and operations of a Sportsbook, including developing team members, implementing strategies to increase productivity and revenues, and ensuring industry-leading customer experience. web beacons, web bugs or pixel tags), in connection with our Website to, among other things, track the activities of Website visitors, help us manage content, and compile statistics about Website usage.
New["Store Manager","Store Manager"] Burlington Coat Factory of TX["Store Manager","Store Manager"]Cincinnati$60,000–$75,000 / yearPosition Overview If you are interested in growing your retail management career with one of the largest and fastest growing off‑price retailers in the nation, join the Burlington Stores team as a Store Manager! As a Store Manager, you'll be responsible for successfully managing all store operations tasks to maximize sales results while bringing “Our Burlington” values to life in your store.
Deposit Quality Manager WesBanco IncDeposit Quality ManagerCincinnati, OHPossess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.