ABILITY TO: Perform property inspections, including visually discern detail accurately, and crawling, climbing, squatting, stooping and/or bending over in dusty or dirty surroundings in order to complete inspections properly; interview, counsel and evaluate applicants for housing assistance and make sound analyses and evaluations on eligibility based upon learned program criteria and related local, state and federal regulations; negotiate effectively and diplomatically with property owners; perform arithmetic calculations and use basic principles of math and record keeping; use a PC or a hand-held computer to input data and capture information, generate appropriate business correspondence, maintain records and create reports; create and maintain well-organized, confidential files and records; read, write, speak, follow oral and written instructions, and present information to groups; communicate clearly and concisely, both orally and in writing; establish effective relationships and provide good customer service to all encountered in the course of work; work independently with minimal supervision; respond appropriately and empathetically to clients, and work well with Garden Groves diverse citizens. EDUCATION & EXPERIENCE: HOUSING SPECIALIST: Two (2) years of experience in housing, social services, welfare administration, or a related field with an emphasis on public contact including interviewing, case management, or investigations and one (1) year (minimum 30 semester units) college coursework in public administration, social services, business administration, or a related field.