Prepares, reviews and ensures accuracy of consumer reports on monitored services; • Provides service delivery tasks and utilizes the electronic case management system and other agency supported software programs; • Assists the Rehabilitation Specialist through the collection, coordination, and verification of case data; • Follows Vocational Rehabilitation fiscal policies, procedures, fee schedules and best business practices to initiate, track, and monitor consumer purchasing processes; • Prepares financial and statistical records and reports; • Prepares forms for referrals to for evaluations; • Completes case documentation which includes filing consumer information and agency documents in appropriate files; • Transcribes correspondence to consumers under the direction of the Rehabilitation Specialist; • Schedules consumer appointments and authorizes necessary medical diagnostic examinations; • Prepares Rehabilitation Specialist itineraries for review and signature; • Documents communication with service providers and consumers; • Compiles data for reports either manually or through electronic means; • Collects, enters, and verifies coding and consumer data in the automated case management system; • Prepares correspondence to consumers and/or their families, vendors and other agencies concerning consumer status and progression; • Completes additional duties as assigned. Examples of work performed are as follows: • Performs caseload support services such as creating, maintaining, and reviewing technical case management forms and files for accuracy utilizing the electronic case management system; • Collects consumer information during the intake process; • Maintains appropriate business relationships with service providers, businesses, consumers and staff.