Ability to: Apply the policies, procedures, and programs of the Health and Human Services Agency; apply the laws, rules, and regulations governing eligibility and benefits determination for multiple public assistance programs and the case administration of these programs; identify available resources, and communicate with others to obtain and verify information concerning eligibility; use fact finding techniques and perform in-depth and interactive interviewing; determine appropriate course of action in emergency situations; make referrals to appropriate agencies and social service programs; detect and evaluate potential fraudulent situations; analyze and interpret written, numerical, and verbal data from various sources; utilize multiple electronic information and social services systems, and analyze and interpret such information; enter and maintain data accurately and timely into a computerized system; navigate through computer screens and effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks; identify when computer output is incorrect and make corrections; process cases manually as required; plan and organize caseload/tasks to ensure work is completed in accordance with regulations relating to eligibility and timeliness; function effectively in a system with strict deadlines and constant changes; read, understand, apply, and explain complicated and detailed correspondence and reports, regulations, and policy directives; perform a variety of mathematical computations accurately and rapidly; prepare clear, concise, and accurate records and reports; explain complex rules and programs so they can be understood by people of diverse socio-economic, cultural, and educational backgrounds; gather, record, and correctly evaluate tax filing data, income, and additional necessary information required for the determination of eligibility for one or more programs; explain health insurance plan options and plan details available to clients through the Affordable Care Act; review a variety of tax documents to obtain needed household filing information; explain health care reform tax credit implications to clients; refer clients to other agency and community services as needed; assess and manage difficult and hostile persons or situations, or call for intervention when appropriate; interact with people in a courteous manner in person, on the telephone, by mail, or email; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax; establish and maintain cooperative working relationships with the public and staff; and follow written and oral directions and instructions. Eligibility Specialist I/II: Knowledge of: General goals and purpose of public social services programs; laws, rules, regulations, policies, and procedures governing eligibility for diverse public assistance programs and related case administrative techniques; methods and techniques of conducting an investigative interview and information gathering; computer terminology and automated computer systems; modern office practices, methods, and procedures; basic record keeping practices and procedures; principles of mathematical calculations; intricacies of health insurance plans, medical health plan options, and associated terminology; regulations and rules regarding household filing status related to the Affordable Care Act; cultural and human behavior, including knowledge of self, to interact effectively with clients and staff; principles and practices of effective customer service; structure and content of the English language including the meaning and spelling of words, rules of composition and grammar; modern equipment and communication tools used for business functions and program, project, and task coordination; computers and software programs (e.g., Microsoft software applications) to conduct research, assess information, and/or prepare documentation.