Bachelor's degree required; Significant experience and knowledge in case management, disaster recovery, or home resilience programs preferred; Program management experience, whether in the non-profit, government, or private sector is preferred; Ability to leverage strengths of staff members, providing coaching, support and constructive criticism to help team members reach their full potential; Knowledge and facility with data management tools and CRM are plusses; Problem-solver with good judgment and sharp analytical skills; Excellent communication, presentation, and interpersonal skills; Passionate about promoting affordable homeownership and an equitable New York; Deep understanding of and commitment to ensuring diversity, equity and inclusion; Highly organized, results-driven professional skilled at synthesizing progress, successes and challenges as well as recommending approaches and enacting solutions; and. It coordinates a citywide network of housing counseling and legal services providers, operates a statewide Homeowner Hub call center, and co-administers approximately $40 million annually in state funding that supports homeowner services statewide.