Monitor cost and revenue trends and influenced revenue, conversion rates, customer and user adoption, feature utilization, customer satisfaction, Net Promoter Score or other experience indicators, customer feedback themes, user behavior and journey completion, defect and support volumes, operational efficiency, cycle time, feature performance, and release outcomes. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.